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Frequently Asked Questions
How old does my pet have
to be before using the
Remote Trainer?
Your pet should be at least 6 months old and able to
recognize basic obedience commands such as “Sit”
or “Stay”.
Once my pet is trained and has
been obeying my commands,
will he have to continue to wear
the Receiver Collar?
Probably not, however, you may need to reinforce
training with the Receiver Collar from time to time.
Is the Receiver Collar
waterproof?
Yes. When replacing the battery, be sure to keep the area
free of dirt and debris.
Can I use the Remote Trainer on
aggressive dogs or stop my dog
from being aggressive?
We do not recommend any of our products to be used
on aggressive dogs. If you are unsure if your dog
is aggressive, please consult your veterinarian or a
certified trainer.
Will I get exactly 85 metres of
range with the Remote Trainer?
The range of the Remote Trainer will vary according to
terrain, weather, vegetation, as well as transmission from
other radio devices.
Does the spray need to hit my
dog’s nose?
No. The spray is very fine and simply creates a mist in the
region of the snout.
Troubleshooting
My pet does not respond when
I press Buttons 1, 2, or 3 on the
Remote Transmitter.
If your range has reduced from the first time you used the
Remote Trainer, the battery(s) may be low in either the
Remote Transmitter or Receiver Collar.
The Receiver Collar will not
turn ON (l).
Check and replace the Receiver Collar battery.
The Receiver Collar is
not responding to the
Remote Transmitter.
Contact the Customer Care Centre.
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