PeopleKey V30 Plus, Техническое руководство по установке

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Support
PeopleKey offers a quarterly or annual support contract which is mandatory.
Please contact PeopleKey for any further technical information or refer to the V30 Plus Finger Scanner
manuals, FingerLan, Workforce Clarity and JetStream manuals (available in PDF format).
Hours of support
Unless otherwise arranged and stated, all support provided under the agreement shall be provided during the
normal working hours of 08:30
– 17:00 Australian eastern time (AEST), Monday to Friday excluding Australian
public and statutory holidays.
Relocation of Equipment
The client shall notify PeopleKey of any relocation of the products supported and any network related technical
changes such as V30 Plus Finger Scanner IP Addresses to allow for Support to be able to assist when needed
in the timeliest manner possible.
Data Loss
Due to hardware failure it is possible that data can be corrupted and/or lost. PeopleKey will make every effort to
recover lost data where possible. PeopleKey cannot be held liable under any circumstance for direct, indirect or
consequential losses arising from the supported products failure, data loss, corruption or loss of service.
Access to Systems via remote control tools
The client agrees to provide broadband internet access so that PeopleKey can access the system to rectify
faults remotely. This will be done using agreed remote control support tool sets. In instances where the
company policy prohibits such access then the client agrees to provide personnel resources to assist
PeopleKey to complete its obligations
.