PennNet Phone: Polycom SoundPoint IP 550 Quick Guide
ISC Networking & Telecommunications
10
Advance One
When an incoming call is not answered, the
destination number is rung next. If the destination
number is not answered, the call is then sent to the
voice mail of the original PennNet phone number.
Advance One is only available between PennNet
phone extensions.
Anonymous Call Block
Reject incoming calls from anonymous callers. Note
that the call will not appear in the handset's Missed
Call Lists.
Block Caller ID
Prevent your caller ID information from displaying
on outgoing calls.
Call Forward All
Forward all incoming calls to another PennNet
phone, a traditional phone at Penn, or any off-campus
or cellular phone. Call Forward All overrides all call
forwarding options (Advance One, Call Forward
Busy, and Call Froward on Ring No Answer).
Call Forward on Busy
Eliminate busy signals when you’re on the phone by
redirecting calls to another number. The forward-to
number can be a PennNet phone, a traditional phone
at Penn, or any off-campus or cellular phone.
In order for Call Forward on Busy to work, Call
Waiting must be turned off.
Call Forward on Ring No Answer
When you are unable to answer the phone, redirect
calls to another number instead of voice mail. The
forward-to number can be a PennNet Phone, a
traditional phone at Penn, or any off-campus
telephone or cell phone.
Call Waiting
Call Waiting is turned on by default. When you are
on an active call, a short beep sound announces the
new call and the display shows the telephone number
of the inbound call.
In order for Call Forward on Busy to work, Call
Waiting must be turned off.
Disabling Call Waiting removes the ability to split
conference calls and to receive and place more than
one call when you’re already on the line.
Note:
Anytime you turn on or off Call Waiting, you
will need to restart your phone. To restart your
phone, see “Usage Guidelines: Power Cycling” in
this guide.
Passwords
Manage your voice mail passwords in real time.
Proxy
Designate a proxy to make adjustments or changes to
your PennNet Phone account. A proxy can be any
member of the Penn community who has a valid
PennKey and password.
Voice Mail Delivery Method
Change your voice mail delivery method in real time.
You can choose to manage voice mail messages by
phone, by computer, or both.
Voice Mail Envelope
Hear the date and time before each voice mail
message is played.
Voice Mail Caller ID
Unless the caller ID information is blocked, hear the
caller ID before each voice mail message is played.
Logging into PPS
To access PPS, log in at
http://pps.voice.isc.upenn.edu/. (PennKey
authentication required.) PPS is also available from
the Penn Voice Services home page at
www.upenn.edu/computing/voice/
.
Shared Number Features
Bridged Line Appearance
Configure a single number to appear on multiple
handsets and each handset can answer and view the
status of the Bridge Line Appearance number. An
incoming call will simultaneously ring on all sets
until answered on one of the sets in the group. Once
the call is answered, the lamp indicator for the
number remains lit on all of the phones. If the call is
placed on hold, it can be picked up on any other
phone in the group eliminating the need to transfer
the call. Unanswered calls are sent to voice mail, if a
voice mail account has been established.
To use BLA:
•
To answer a call, lift the handset, press the Answer
softkey, or press the speaker button.
