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FAQS –FREQUENTLY ASKED QUESTIONS AND PROBLEMS
Problem
Cause
Solution
My POI Pilot is not/no longer being
recognised by POIbase.
• USB cable defective.
• USB jack is not being recognised.
• USB connection of PC defective.
Try again with a different USB cable.
Select a different USB jack, insert and remove the cable multiple
times, restart the PC.
Activationcode already
redeemed.
Login with the email address, with which the code has been re-
deemed. A renewed redemption is not necessary, the activation
is stored in the account .
My activation code is not being
accepted.
Code entered incorrectly.
Enter precisely the letters/numbers and characters imprinted
on the CD. Please input the hyphens as well.
U and V, 0 and D are easy to confuse.
Why do I have to pay for the speed
traps?
• Activation code not entered
during registration.
• If your free update period has expired.
• Select Settings » Redeem activation code, to enter the code
later.
• Go to the shop our POIbase software and buy the new desired
speed cameras service.
After a new POIbase installation, I
can’t re-register.
Already registered in the program.
Cancel the registration and log in with your email address and
password.
How can I uninstall the
program?
POIbase can be uninstalled in the control panel under Programs
and Functions.
I’m not being warned about speed
traps.
• No speed traps transferred.
• Speed trap warning switched off.
• Transfer the speed traps to the POI Pilot.
• Activate the speed trap warning in the menu of the POI Pilot.
“8888“ is shown on the display.
Battery flat.
Charge the battery and check the cable, plug and USB port.
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