24
8
Troubleshooting
Error
Cause
Solution
Image cannot be
focused.
• Display switched to 3D and no 3D
glasses used.
• Switch to 2D.
• Use 3D glasses.
Focus moves.
• Head moves down on its own.
• Retighten the clamping screw for height
adjustment (36, Fig. 11) (see Chapter 4.3.4).
Light cone moves.
• Head folds down on its own.
• Retighten fastening screw (32, Fig. 10) (see
Chapter 4.3.4).
No lighting.
• The system is in stand-by mode.
• Move mouse or move hand under the
cameras.
No network access to
USB stick.
• No network cable connected to the
network extension cable
• IP address has been changed.
• The network cable used to connect to a
switch
or router is not included.
• Make sure that the IP address displayed on
the screen matches the one entered in the
transfer program.
No 3D image can be
seen.
• No 3D glasses used.
• Monitor poorly aligned.
• 3D calibration changed.
• Put on 3D glasses.
• Align the monitor so that the view is
perpendicular to the monitor (see Chapter
4.3.3).
• Calibrate the display. See the instructions
included in PDF format.
Head without function.
• The PCE-OVM 3D power supply unit
was plugged into the foot switch
connection.
• Connect the power supply unit and foot
switch correctly, observing sections 4.4.1 and
4.4.2.
• If the head is still without function after
correct connection, it was damaged by the
previous incorrect connection.
• Please contact PCE Instruments service.
Monitor displays image
errors / stripes.
• Cable plugs have come loose.
• Non-PCE cable used.
• Check the cable and screw the DVI plug into
the monitor.
• Use PCE Instruments cable.
Head lowers by itself.
• The fastening screw (31, Fig. 7) is not
fastened tight enough.
• Retighten the fastening screw.
Support arm can be
swiveled away too easily
or swivels away by
itself.
• The supporting surface of the
universal clamp is uneven.
• Make the universal clamp even and level.
• Attach an adhesive tape strip to the
aluminum pin of the support arm (under the
black plastic sleeve).