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MO9740 Manual

12. Troubleshooting

If the printer is in an abnormal condition, the power LED will keep
blinking. The printer is working but communication between the
host and printer will stop.

To understand the problem, please check both
LEDs first:

A. Power and Ready LEDs blink at the same tempo

Power LED Ready LED
ON ON
OFF OFF

Possible
Problems

Solutions Remarks

Miss-detect the gap

. Check the label path
. Check the label sensor

If you are using
continuous label roll
and run under
Windows, you should
select the continuous
media.

Label stock out

. Supply the label roll out

Label stock not
installed

. Install the label roll

Label jam

. Recover the jam

MO9740 Manual

B. Power and Ready LEDs blink alternately

Power LED

Ready LED

ON OFF
OFF ON

Possible Problems

Solutions

Remarks

Ribbon out

Supply the ribbon roll

Ribbon jam

Recover the jam

Ribbon sensor error

Replace the ribbon sensor

Not applicable to
direct thermal type.

C. Only the Power LED blinks

Power LED

Ready LED

ON ON
OFF ON

Possible
Problems

Solutions Remarks

Serial IO error

. Check the baud rate

Not for Centronics

Memory full

Add the extension RAM

Cutter failed, or
jam at cutter

. Check the cutter
. Recover the jam

It occurred, only when
cutter is installed, or the
setting of the cutter

Hardware error Call for service

Содержание MO 9742

Страница 1: ...ipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different than that to which the receiver is connected Consult the dealer or an experience Radio TV technician for help NOTE Th...

Страница 2: ...rouble Shooting and general Maintenance as well as Reference Technical information We hope you enjoy reading your manual and have many years of good reliable use with your printer Best wishes PAXAR UK LTD 3 MO9740 Manual CONTENTS CONTENTS 3 1 CHECKING YOUR BOX 4 2 POWER SUPPLY 6 3 PARTS AND FEATURES 7 4 LOADING THE RIBBON 9 5 LOADING THE MEDIA 14 STANDARD MODE 14 PEEL OFF MODE 19 CUTTER MODE 24 6 ...

Страница 3: ...the top cover of the printer to see if the media compartments are in order If damages did occur immediately file the claim to the shipping company for settlement Having performed the primary inspections Please check whether you have received the following accessories together with the printer See page 2 If there is any item missing please contact your local Paxar distributor 5 MO9740 Manual Power ...

Страница 4: ...e back of the printer 2 Plug the other end of the cord into an appropriate AC electrical outlet 3 When plugging the connector into power jack please leave the power switch at O position and avoid contact with the 36 pin parallel connector Power Switch Barrel Connector Power Jack Power Adapter AC Electrical Outlet 7 MO9740 Manual 3 Parts and Features Top Cover Power Switch Power Indicator Ready Ind...

Страница 5: ... Holder Release Levers Media Hanger Ribbon Supply Holder Thermal Printhead 9 MO9740 Manual 4 Loading the Ribbon Note This section is not applicable to the direct thermal printing 1 Lift the top cover to expose the media compartment ...

Страница 6: ...older Media Compartment Release Lever Print Head Module 11 MO9740 Manual 4 Unwrap the ribbon roll pack and separate the ribbon roll and the empty cardboard core 5 Attach the edge of the ribbon onto the empty core and wind a small distance onto it 6 Insert the ribbon roll into the supply holder First snap in the left side and then the right side Ribbon Roll Cardboard Core Empty Core ...

Страница 7: ...he pick up holder First snap in the left side then the right side 13 MO9740 Manual 8 Turn the wheel of the print head module to ensure the ribbon is tightly wound 9 Press down the print head module on both sides firmly until you hear a positive click from both sides Wheel Print Head Module ...

Страница 8: ...abel as it is printed After the former label is removed the next one will be printed In cutter mode the printer automatically cuts the label after it is printed Standard Mode 1 Lift the top cover to expose the media compartment 15 MO9740 Manual 2 Remove the media hanger 3 Load the media roll onto the hanger 4 Unlatch the print head module 5 Lift the peeler cover for easy access to the label path M...

Страница 9: ... one hand and adjust the centre justified guides for the appropriate supply width Media Guides 17 MO9740 Manual 7 When supply loading is complete press the print head module down firmly on both sides until you hear a positive click from both sides Print Head Module ...

Страница 10: ...e the top cover and turn on the printer or press the feed button if the printer is already on Feed Button 19 MO9740 Manual Peel Off Mode 1 Loosen the two screws on the back of the peeler cover 2 Remove the peeler cover Screw ...

Страница 11: ...penser connecter 4 Mount the dispenser module Dispenser Connecter Dispenser Module 21 MO9740 Manual 5 Secure the two screws on the back of peeler cover 6 Lead the label through the media guides and dispenser Media Guides Dispenser Screw ...

Страница 12: ...inter or press the feed button if the printer is already on Feed Button 23 MO9740 Manual 9 Press the feed button and the label backing paper will come out from the slot under dispenser Note The feed button will not drive the printer to peel The peeling function can be executed only when the software setting is ready Label Backing Paper Feed Button ...

Страница 13: ...ter baby board in JP29 on the main board 2 Loose two attached screws on the back of peeler cover 3 Remove the peeler cover Peeler Cover Screw 25 MO9740 Manual 4 Loosen the screw on the printer module 5 Remove the dispenser bar Screw Dispenser Bar ...

Страница 14: ...f cutter module Cutter Connecter Cutter Module Screw 27 MO9740 Manual Media Guides 8 Lead the label through the media guides and the slot of cutter 9 Press down the print head module firmly on both sides until you hear a positive click from both sides Print Head Module ...

Страница 15: ...eration Off the power should be turned off before connect or disconnect the communication cables and power cables Feed Button Advance the label media to first printing position Press to advance a label Press to take the printer out of a pause condition Keep pressing while turning on the power to print out a configuration profile Ready Indicator Show the printers status Green printer is ready to op...

Страница 16: ...d button while turning on the power until the printing motor becomes activated 2 The calibration has been performed while the printer automatically feed label stock for certain length Note This step is very important and must always be carried out whenever media is being changed Failure to do so will result in miss detection of the label sensor ...

Страница 17: ...ation the printer will enter character dump mode To exit from dump mode just re start the printer again 33 MO9740 Manual 9 Reset the Printer to Factory Default 1 Turn on the printer and wait for 5 or more seconds 2 Press the feed button for about 10 seconds the ready indicator and the power indicator will then go off in order 3 While both indicators are lit again release the feed button 4 At this ...

Страница 18: ...FCC Rules and Regulations Part 15 for Class A Equipment using fully shielded six foot data cables Use of longer cables or unshielded cables may increase radiated emissions above the Class A limits Serial RS 232 Interface Requirements The required cable must have a nine pin D type male connector on one end which is plugged into the mating serial port located on the back of the printer The other end...

Страница 19: ...t as possible Do not tightly bundle the data cables with power cords Do not tie the data cables to power wire conduits Notes 1 Using Centronics allows for a much higher speed communication than the use of a serial 2 It is not necessary to set the switch or send any command to select the parallel or serial port The printer can automatically detect it 3 The default settings can be read from the conf...

Страница 20: ...ly Install USB driver Properties menu Right click to get pop up menu Notes Uninstall printer driver before installing USB driver Select Driver Click Update Driver 39 MO9740 Manual Click Next Select Specify a location Click Next Select Specify a location ...

Страница 21: ...rial port select COM1 or COM2 for USB port select USB001 USB002 9 After the related files have been copied to your system the installation is complete 10 If you need to print from the label printer set Label Dr 200 or Label Dr 300 as the Default Printer 41 MO9740 Manual Notes 1 If you are just updating your driver make sure to delete the previous version first 2 Uninstall printer driver before ins...

Страница 22: ...and D T for direct thermal mode without ribbon Media choice Darkness Set the heat value or darkness from this field The darkness value ranges from 0 to 15 Copies This function designates the number of printed copies of each page More option Accessory setting To use the cutter and peeler function you still need to enter More Options and select one of the items Device options Speed Set the print spe...

Страница 23: ...per Click more option Select Enable without cutter peeler Click OK Print quality Speed Properties menu Click Device Options Select parameters Click OK 45 MO9740 Manual Create a new size Properties menu Click Paper Select Custom User Define size Set up a new size Click OK ...

Страница 24: ...ect Printing Reference Click Paper Quality select media type Click OK 47 MO9740 Manual Orientation Printing Reference menu Click Layout Select Portrait or Landscape Click OK Paper size Copies Media choice Accessory setting Paper Output Speed Print quality Darkness Printing Reference menu Click Layout Click Advanced button Click each item to select the parameters Click OK ...

Страница 25: ...et the paper size in the specific squares of the Measurements Click OK 49 MO9740 Manual For NT 4 0 Ports Properties menu Click Ports Select the IO port Click OK Paper size Orientation Paper source Media type Copies Media choice Accessory setting Printer s menu Right click to get pop up menu Select Document Defaults Click Advanced button Click each item to select desired parameter ...

Страница 26: ...r Click OK Create a new size Please refer to the procedure of create a new size on Win 2000 51 MO9740 Manual For Win XP Ports Properties menu Click Ports Select the IO port Click OK Paper source Media type Back to Printers menu Label Dr Right click to get pop up menu Select Printing Reference Click Paper Quality Select media type Click OK ...

Страница 27: ...rint quality Darkness Printing Reference menu Click Layout Click Advanced button Click each item to select the parameters Click OK 53 MO9740 Manual Create a new size Printer menu Right click to get pop up menu in blank space Select Server Properties Enter a form name for the new form in Form name Reset the paper size in the specific squares of the Form description Click OK ...

Страница 28: ...stock out Supply the label roll out Label stock not installed Install the label roll Label jam Recover the jam 55 MO9740 Manual B Power and Ready LEDs blink alternately Power LED Ready LED ON OFF OFF ON Possible Problems Solutions Remarks Ribbon out Supply the ribbon roll Ribbon jam Recover the jam Ribbon sensor error Replace the ribbon sensor Not applicable to direct thermal type C Only the Power...

Страница 29: ...ive printer driver if Label Dr for your Windows system and the label printer has been selected Vertical streaks in the printout usually indicate a dirty or faulty print head Refer to the following example Clean the print head first if they still persist replace the print head 57 MO9740 Manual Poor printout quality The ribbon may not be qualified The media may not be qualified Adjust the Darkness h...

Страница 30: ...e printing quality Clean the print head with methanol or isopropyl alcohol with a cotton bud Do not touch the heater element with your fingers Debris or dirt on the roller should be cleaned with alcohol Paper Sensor Debris or dirt on the paper sensor will cause a miss read or unstable detection of the label gap Clean with a cotton bud dampened with alcohol 59 MO9740 Manual Replacing Thermal Print ...

Страница 31: ...ifications Specifications MO9742Pex MO9743PEx Printing method Thermal Transfer Direct Themal Printing Resolution 203 dpi 8dots mm 300 dpi 12dots mm Printing speed 2 4 ips 51 102 mm s 2 3 ips 51 75 mm s Printing length 1 45 25mm 143mm 1 8 25mm 203mm Printing width Max 4 1 104 mm Memory 2 MB DRAM 2 MB Flash ROM CPU type 32 bit RISC microprocessor Media sensor Reflective See through Display LED indic...

Страница 32: ...40ºF 100ºF 4ºC 38ºC 10 90 non condensing Optional items Cutter Dispenser kit Real time clock card PaxarNet print server offline keypad 2MB Asian Font card Traditional Chinese Simplified Chinese Korean and Japanese 63 MO9740 Manual Fonts Bar Codes and Graphics Specification The specifications of fonts bar codes and graphics depend on the printer emulation The emulation PPLB is a printer programming...

Страница 33: ...ey cannot function at the same time 65 MO9740 Manual Interface Specifications USB Interface Requirement Pin Signal Name 1 VBUS 2 D 3 D 4 GND Serial The RS232 connector on the printer side is a female DB 9 Pin Direction Definition 1 In DSR 2 In RxData 3 Out TxData 5 Ground 6 Out DTR 7 Out RTS 8 In CTS 9 Out 5V Note Pin 9 are reserved for KDU keyboard device unit therefore do not connect these pins ...

Страница 34: ...pin 7 pin 20 pin 8 67 MO9740 Manual The most simple way to connect to other hosts not PC compatible or terminals is Printer Terminal Host Pin 2 RxData TxData Pin 3 TxData RxData Pin 5 Ground Ground In general as long as the data quantity is not too large and you use Xon Xoff as flow control it will be problem free Baud rate 2400 4800 9600 19200 and 38400 programmable by command Data format always ...

Страница 35: ... Out BUSY 12 Out PE Auto Polling Both the serial port and parallel port of this printer can be activated at the same time i e the printer can simultaneously communicate with two PC via different port However as no port contention is made for this printer if both PC transmit data at the same time to this printer the data may become damaged in the receiving buffer 69 MO9740 Manual ASCIITABLE NUL 0 P...

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