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Troubleshooting 9-1

T R O U B L E S H O O T I N G

This chapter lists possible problems and solutions. After you take
the corrective action, press

FEED

CANCEL

to clear the error. Contact

Technical Support for problems not covered in this chapter.

Problem

Description/Action

Poor Print Quality

Clean printhead.
Adjust printhead temperature. Check with your
System Administrator.
Use the correct ribbon/paper combination.

Skips Every Other Label
(print quality good, but
skips every other label)

Label formatted too close to top edge of form. Leave
approximately 0.02” (.5mm) of white space (equal to
8 dot rows) at top of label.
Format defined larger than label size.

Unable to Print Rotated
Characters

Characters formatted outside label dimensions. Be
sure row/column values provide room for character
height or bar code printed.

Printer Fails to Turn On

Blown fuse, faulty AC cord, bad printer power
switch, or faulty AC wall outlet.

Printer Does Not Print
(advances several labels
when

FEED

is pressed)

Labels loaded incorrectly. See Chapter 2.
Supply sensor is possibly out of adjustment,
defective, or is defective.

Erratic Printing
(prints strange characters
instead of label format)

Printer set for 8 data bits but transmitting device set
for 7 data bits (or vice versa). Check data bits
setting from the control panel.

Ribbon Does Not Advance
(printer advances paper,
but ribbon does not
advance)

Ribbon installed incorrectly. Make sure inked side of
ribbon faces paper.
Use correct ribbon type.

No Display
(power light on but nothing
in display)

Faulty display.

Содержание 9856

Страница 2: ...interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to...

Страница 3: ...1 4 Using the Keypad 1 5 Using the Main Menu 1 5 Selecting a Function 1 6 LOADING SUPPLIES 2 1 Loading Non Peel and Fan Fold Supply 2 1 Loading a Ribbon 2 3 Removing a Ribbon 2 4 Tear Bar Installation 2 5 Using the Internal Rewind Option 2 5 SETTING SUPPLY OPTIONS 3 1 Ribbon 3 2 Batch Separators 3 2 Feed Mode 3 3 Print Position 3 4 Supply Position 3 5 Margin Position 3 6 Cut Position 3 7 Supply Ty...

Страница 4: ...ondary Sign 6 3 Decimal Places 6 4 Slashed Zero 6 4 Power Up Mode 6 5 Prompt Set 6 6 CARE AND MAINTENANCE 7 1 Cleaning the Printhead 7 1 Adjusting the Supply Sensor 7 2 Adjusting the Supply Width 7 3 DIAGNOSTICS 8 1 Factory Set Password 8 1 Checking the Software Version 8 1 Printing Test Labels 8 2 Service Diagnostics 8 2 TROUBLESHOOTING 9 1 Common Errors 9 2 SPECIFICATIONS A 1 Printer A 1 ...

Страница 5: ...mark or continuous supplies The printer has an adjustable label edge sensor and a 300 dots per inch dpi printhead This chapter includes information about connecting the power cable establishing communications using the control panel and main menu Keep the box and packaging material in case you need to return the printer Audience The Operator s Handbook is for the person who prints and applies labe...

Страница 6: ...ower cord There may be a delay when the printer is turned off and then quickly turned back on Establishing Communications Before the printer can accept print jobs from the host you must connect the communication cable to the printer and to the host set the communication values on the printer to match those at the host only required if you are using the serial port AC Connector Power Switch ...

Страница 7: ...ol panel containing a two row x 16 character LCD display control buttons lights and a keypad with six buttons used to access and change the printer s configuration settings The three buttons and lights are used to control and indicate printer status 9600 Baud 8 bit parity 1 stop bit no parity DTR flow control Parallel Port Serial Port B Serial Port A LCD Display Control Buttons and Lights Contrast...

Страница 8: ... the count balance The PAUSE light is on when PAUSE is pressed The PAUSE light blinks when there is a data communication or data formatting error errors below 700 Pressing FEED feeds a blank label if there is no print job Pressing CANCEL clears an error cancels the current job The RIBBON MEDIA light is on when the sensors do not detect labels or the presence of a ribbon a supply fault error over 7...

Страница 9: ...ry Clears supply errors over 700 Using the Main Menu Many chapters in this manual have one or more charts showing the printer s menu structure For example Normal border boxes show the menu options Heavy border boxes show the selections to get the functions Black background boxes show the functions The black boxes show where you are the bordered boxes show how you got there MAIN MENU PRINT MODE CAN...

Страница 10: ... display menu options press L or R When the screen displays a right arrow press R to display more options When the screen displays a left arrow press L to display more options When the screen displays a left and a right arrow press either L or R to display more options When you see the menu option you want press E to select it MAIN MENU l Diagnostics CANCEL ALL PRINT MODE REPEAT BATCH SETUP DIAG M...

Страница 11: ...ons such as ribbon speed monetary symbols and baud rate 1 From the Main Menu press L or R until you see 2 Press E You will see 3 Press E You will see the following option Exiting an Option To exit an option press U once You will exit to the next higher menu If you press U from a menu your settings are not saved Your settings are only saved when you press E from a menu MAIN MENU l Setup r SETUP Sup...

Страница 12: ...1 8 Getting Started ...

Страница 13: ...oad a roll of labels or fan fold labels 1 Open the side access cover 2 Slide a roll of labels onto the supply hub assembly and position it against the inner guide If using fan fold supply slide an empty supply core onto the supply hub assembly Install the fan fold supply from the rear or the bottom of the printer 3 Lift and rotate the printhead latch wing counterclockwise one half turn to unlock t...

Страница 14: ...ugh the front slot 5 Lower the printhead and close the printhead latch Rotate the printhead latch wing clockwise and snap it down to lock the printhead into position 6 Close the side access cover You may need to feed several labels to align the supply correctly Printhead Latch Tear Bar Fan fold Roll Supply Supply Hub Upper Supply Guide Lower Supply Guide Bouncer Assembly ...

Страница 15: ...he printhead Raise the printhead to an upright position 3 Slide the ribbon roll onto the hub making sure the ribbon roll is up against the hub flange 4 Feed the ribbon as shown 5 Lower the printhead but do not close the latch 6 Rotate the J hook counterclockwise to unlatch it while holding the ribbon take up hub Ribbon Rollers Latch Wing Ribbon Take up Hub Ribbon Supply Hub ...

Страница 16: ...d latch rotate the latch wing clockwise and lower the latch wing 10 Close the side access cover Removing a Ribbon 1 Cut the ribbon in between the ribbon rollers 2 Rotate the ribbon supply hub clockwise to draw the unused portion of the ribbon back onto the supply hub 3 Rotate the ribbon take up hub counterclockwise to roll up the used portion of the ribbon and slide the used ribbon off the hub 4 H...

Страница 17: ...ust be purchased separately When large quantities of labels are printed as single batches or for later use you may use the internal rewind hub to roll up the label supply automatically for convenient handling To use the Supply Rewind Hub 1 Open the side access door 2 Install a roll of labels and pull the supply through the printer until approximately 18 inches is free in front of the unit Tear Bar...

Страница 18: ...g edge of the supply into the slot on the internal rewind hub 5 Rotate the internal rewind hub counterclockwise to take up any slack Then slide the retainer onto the internal rewind hub so it is just touching the supply 6 Tighten the thumbscrew and close the side access cover Thumbscrew Retainer Ribbon Supply Hub Ribbon Take up Hub Supply Take up Slot Internal Rewind Hub Retainer Thumbscrew Supply...

Страница 19: ...the table below Option Choices Default Ribbon No Yes Hi Energy No Separators Off On Long Off Feed Mode Continuous On Demand Continuous Print Position 99 to 99 0 Supply Position 300 to 300 0 Margin Position 99 to 99 0 Cut Position 300 to 300 0 Supply Type Die Cut Black Mark Continuous Die Cut Speed 2 0 6 0 8 0 Default 8 0 IPS 3 SPEED CANCEL ALL PRINT MODE REPEAT BATCH SETUP DIAG PORT SETTINGS RIBBO...

Страница 20: ...rent setting for example 3 Press L or R to see the other options After you display the option you want press E Press U twice to exit to the Main menu If you set the Ribbon option to Yes install a ribbon before printing Selecting high energy for ribbon does not affect the printer s operation Batch Separators A batch separator is an extra label with a pinstripe pattern It is printed between batches ...

Страница 21: ...lay the option you want press E Press U twice to exit to the Main menu Feed Mode You can use continuous or on demand printing On demand printing allows you to remove a label before printing the next one To change the setting from the Main Menu select Setup then Supply Then follow these steps 1 Press L or R until you see 2 Press E to set the supply type option You will see the current setting for e...

Страница 22: ...r bottom of the supply or overtypes the pre printed area One dot is 0 0033 inch If the data is too close to the bottom increase the number If the data is too close to the top decrease the number Changing this setting only affects new formats sent to the printer To change the setting from the Main Menu select Setup then Supply Then follow these steps 1 Press L or R until you see 2 Press E You will ...

Страница 23: ...ved easily The adjustments are in dots 0 0033 inch Increase the number to feed more supply out of the chute Decrease the number to feed less supply out of the chute This option takes effect on the next label printed Changing supply position may also affect print position To change the setting from the Main Menu select Setup then Supply Then follow these steps 1 Press L or R until you see 2 Press E...

Страница 24: ...ize Maximum width is six inches When you move the image to the right or left on the supply avoid moving the image too close to either edge because it may not print Print too far to the left Print too far to the right If the data is too close to the left side increase the number If the data is too close to the right side decrease the number Changing this setting only affects new formats sent to the...

Страница 25: ...ese settings do not affect the printer s operation Supply Type You can print on black mark die cut or continuous supplies You have to tell the printer which supplies you are using To change the setting from the Main Menu select Setup then Supply Then follow these steps 1 Press L or R until you see 2 Press E to set the supply type option You will see the current setting for example 3 Press L or R t...

Страница 26: ...int at 2 0 IPS To change the setting from the Main Menu select Setup then Supply Then follow these steps 1 Press L or R until you see 2 Press E to set the speed option You will see the current setting for example 3 Press L or R to see the other options After you display the option you want press E Press U twice to exit to the Main menu SUPPLY l Speed SPEED l 6 0 IPS r ...

Страница 27: ...ch your computer s online communications Before entering the communication values see your System Administrator The communication values are listed in the table below Option Choices Default Baud rate 1200 2400 4800 9600 19200 38400 9600 Word length 7 8 8 Stop bits 1 2 1 Parity None Odd Even None Flow Control None Xon Xoff DTR CTS DTR Reset No Yes No 4 CANCEL ALL PRINT MODE REPEAT BATCH SETUP DIAG ...

Страница 28: ...baud rate you need then press E Press U three times to exit to the Main menu Word Length To change the setting from the Main Menu select Setup Port Settings then User Comm Then follow these steps 1 Press L or R until you see 2 Press E You will see the current setting for example 3 Press L or R to display the word length you need then press E Press U three times to exit to the Main menu BAUD RATE l...

Страница 29: ...the number of stop bits you need press E Press U three times to exit to the Main menu Parity To change the setting from the Main Menu select Setup Port Settings then User Comm Then follow these steps 1 Press L or R until you see 2 Press E You will see the current setting for example 3 Press L or R to display the parity you need press E Press U three times to exit to the Main menu USER COMM l Stopb...

Страница 30: ...mputers unless you have XON XOFF software 3 Press L or R to display the flow control you need press E Press U three times to exit to the Main menu Reset to Default Values To change the setting from the Main Menu select Setup Port Settings then User Comm Then follow these steps 1 Press R until you see 2 Press E You will see 3 Press L or R to make your selection press E Press U three times to exit t...

Страница 31: ... T This chapter explains how to set the contrast which controls the darkness of the printing on your supply The range is 390 to 156 and the default is 0 MAIN MENU 5 CANCEL ALL PRINT MODE REPEAT BATCH SETUP DIAG SUPPLY CONTRAST DEFAULTS PORT SETTINGS ...

Страница 32: ...r contrast 1 From the Main Menu press L or R until you see 2 Press E Press L or R until you see 3 Press E You will see the current setting for example 4 Press L or R to change the contrast Pressing L lightens the print R darkens the print 5 Press E to select the displayed value Press U if you want to exit to the Main Menu MAIN MENU l Setup r SETUP l Contrast r Enter contrast 390 156 0 ...

Страница 33: ...tup Menu the option is saved when the printer is turned off The monetary formatting options are listed in the table below Option Choices Default Monetary sign None USA UK Japan Germany France Spain Italy Sweden Finland Austria India Russia Korea Thailand China USA Secondary Sign No Yes No Decimal Places 0 1 2 3 2 Slashed Zero No Yes No Power up Mode Online Offline Online Prompt Set English French ...

Страница 34: ...s not affect batches already in the printer Monetary Sign You can also select None if you do not want a monetary sign to print in price fields The monetary signs available for 15 countries are shown in the table below Country Currency Description USA dollar UK pound Japan yen Germany 1 deutsche mark France F franc Spain P peseta Italy L lira Sweden Kr krona Finland 2 markka Austria 6 schilling Ind...

Страница 35: ...USA as the monetary sign you can print amounts less than 1 00 either by using a dollar sign and decimal 0 30 or by using a cent sign 30 If you set the secondary sign option to No prices under 1 00 will print like this 45 If you set the secondary sign option to Yes prices under 1 00 will print like this 45 The same option applies to the appropriate secondary sign for monetary signs other than USA T...

Страница 36: ...ou will see the current setting for example 3 Press L or R until you see the option you want Then press E Press U twice to exit to the Main menu Slashed Zero The slashed zero feature lets you select how you want the zero character printed either without a slash 0 or with a slash Standard or reduced fonts print the slashed zero character Bold and OCR fonts print the standard zero 0 only The slashed...

Страница 37: ...de lets you decide how your printer starts each time you turn it on If you want the printer to be ready to start printing when it is turned on use the Online power up mode If you want the operator to perform some other task first use the Offline power up mode To change the setting from the Main Menu select Setup then Defaults Then follow these steps 1 Press L or R until you see 2 Press E You will ...

Страница 38: ... German or Spanish To change the setting from the Main Menu select Setup then Defaults Then follow these steps 1 Press R until you see 2 Press E You will see the current setting for example 3 Press L or R until you see the option you want Then press E Press U twice to exit to the Main menu 4 This option only affects the displayed prompts It does not change what is printed by the printer DEFAULTS l...

Страница 39: ...djust your printer WARNING Turn OFF the printer and unplug the unit from the outlet before cleaning or adjusting the printer Cleaning the Printhead Regular cleaning of the printhead maintains print quality Use a cotton swab moistened with isopropyl alcohol to clean the printhead 7 Printhead Cotton Swab ...

Страница 40: ...supply size This keeps the supply sensor positioned to detect the label edge Rotating the adjustment knob clockwise sets the sensor for wider supply In general if you keep the knob in the full counterclockwise position it correctly senses supply However if you have a problem sensing Top Of Form try rotating this knob clockwise one half turn at a time until the error is eliminated CAUTION Do not fo...

Страница 41: ...p the printhead level across the supply When out of alignment print along one side of the label is missing The print drops off suddenly rather than gradually fading out If you are experiencing ribbon wrinkling problems make sure the printhead knob is properly adjusted The knob is numbered for convenience and does not relate to specific supply sizes Turn the knob one click at a time until the desir...

Страница 42: ...7 4 Care and Maintenance ...

Страница 43: ...t MAIN MENU The supply quality option is not available Factory Set Password You need a password to access diagnostic functions The permanent factory set password is P P P E Checking the Software Version 1 From the Diagnostics menu press L or R until you see 2 Press E You will see 8 CANCEL ALL PRINT MODE REPEAT BATCH SETUP DIAG VERSION USER DIAG SERVICE DIAG SUPPLY QUALITY TEST LABEL DIAGNOSTICS Ve...

Страница 44: ... following test labels print The test labels display the printer model number software version number number of inches printed to date user COM port settings and a test pattern Service Diagnostics The Service Diagnostics menu can only be accessed by a Monarch Representative because it requires a separate password If you have any problems print a test label and call Technical Support DIAGNOSTICS l ...

Страница 45: ...nt Rotated Characters Characters formatted outside label dimensions Be sure row column values provide room for character height or bar code printed Printer Fails to Turn On Blown fuse faulty AC cord bad printer power switch or faulty AC wall outlet Printer Does Not Print advances several labels when FEED is pressed Labels loaded incorrectly See Chapter 2 Supply sensor is possibly out of adjustment...

Страница 46: ...s full Check for a flow control problem 611 Font bar code or density in the batch does not exist 612 The data in this line of the batch is either missing or does not match the format 613 Reference point off supply 614 Portion of field off supply or there may be an invalid character in the packet 703 The printer sensed a calibration of different sized black marks Make sure the correct supply is loa...

Страница 47: ...d supplies 757 Load supplies supply length mismatch because the calibrated supply length differs by plus or minus 25 inches from the format Press FEED 758 Either the supply is not seen or the on demand sensor is broken Check for a label jam clear the supply path or reload supplies This error may occur if you remove a label too quickly in on demand mode The printer does not recalibrate after this e...

Страница 48: ...9 4 Troubleshooting ...

Страница 49: ...t 60 lb 27kg Power 115 230 VAC 50 60Hz Auto ranging power supply Operating Limits 40ºF to 100ºF 4ºC to 38ºC Printhead 300 dots per inch 11 8 dots mm Printing Method Thermal direct or thermal transfer Supply Types Roll fed die cut continuous or fan fold labels Supply Widths 2 0 51mm minimum 6 125 156mm maximum Supply Lengths 75 19mm minimum 12 0 304mm maximum A ...

Страница 50: ... 2 0 51mm 2 5 64mm 3 0 76mm 3 5 89mm 4 0 102mm 4 5 114mm 5 0 127mm 6 0 152mm 6 5 165mm Ribbon Storage Do not leave ribbon in direct sunlight high temperatures or high humidity Print Speed 2 0 IPS 51mm 6 0 IPS 152mm or 8 0 IPS 203 2mm ...

Страница 51: ...www monarch marking com ...

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