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Chapter 5

Contacting Patton for assistance

Chapter contents

Introduction

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Contact information

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Patton support headquarters in the USA

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Alternate Patton support for Europe, Middle East, and Africa (EMEA)

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Warranty Service and Returned Merchandise Authorizations (RMAs)

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Warranty coverage

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Out-of-warranty service

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Returns for credit

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Return for credit policy

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RMA numbers

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Shipping instructions

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Содержание SmartNode 4660 Series

Страница 1: ...Support 1 301 975 1007 E mail support patton com www patton com Part Number 07MSN4660 SN4670 Rev B Revised July 31 2012 This is a Class B device and is intended for use in a light industrial commercial or residential environment It is not intended for use in a heavy industrial environment REGULATORY MODEL NUMBER 13243D4 001 ...

Страница 2: ...shed under a license and may be used or copied only in accordance with the terms of such license For information about the license see Appendix F End user license agreement on page 54 or go to www patton com Patton Electronics warrants all SmartNode 4660 and 4670 components to be free from defects and will at our option repair or replace the product should it fail within one year from the first da...

Страница 3: ...ns overview 21 3 SmartNode installation 23 4 SmartNode initial configuration 29 5 Contacting Patton for assistance 36 A Compliance information 39 B Specifications 41 C Cabling 45 D Port pin outs 48 E SmartNode factory configuration 52 F End user license agreement 54 ...

Страница 4: ...del codes 16 SmartNode 4660 Ports and LEDs 17 SmartNode 4660 rear panel 17 SmartNode 4660 front panel 18 SmartNode 4670 Ports and LEDs 19 SmartNode 4670 rear panel 19 SmartNode 4670 front panel 20 2 Applications overview 21 Typical application 22 3 SmartNode installation 23 Planning the installation 24 Site log 24 Network information 24 Network Diagram 24 IP related information 25 Software tools 2...

Страница 5: ... 36 Introduction 37 Contact information 37 Patton support headquarters in the USA 37 Alternate Patton support for Europe Middle East and Africa EMEA 37 Warranty Service and Returned Merchandise Authorizations RMAs 37 Warranty coverage 37 Out of warranty service 38 Returns for credit 38 Return for credit policy 38 RMA numbers 38 Shipping instructions 38 A Compliance information 39 Compliance 40 EMC...

Страница 6: ... 45 Introduction 46 Ethernet 46 ISDN BRI 47 D Port pin outs 48 Console 49 Ethernet 49 ISDN BRI NT Net 50 ISDN BRI TE User 50 FXS 51 FXO 51 G SHDSL 51 ADSL 51 E SmartNode factory configuration 52 Introduction 53 F End user license agreement 54 End User License Agreement 55 1 Definitions 55 2 Title 55 3 Term 55 4 Grant of License 55 5 Warranty 55 6 Termination 56 7 Other licenses 56 8 SmartWare lice...

Страница 7: ...N4660 application 22 5 SN4670 application 22 6 Connecting the FXS FXO interface 27 7 Ferrite clamp installation 28 8 SmartNode Discovery Tool window 30 9 SmartNode 4661 home page 31 10 Main GUI elements 32 11 Ethernet Configuration page 34 12 Default Gateway Configuration 35 13 Typical Ethernet straight through cable diagram 46 14 Connecting an ISDN device 47 15 Console Port EIA 561 RJ 45 8 pin po...

Страница 8: ...nitions 18 6 SN4670 rear panel ports 19 7 SmartNode 4670 LED definitions 20 8 Sample site log entries 24 9 SmartNode weight and maximum power specifications 44 10 Ethernet Port RJ 45 socket 49 11 ISDN BRI NT Port RJ 45 socket 50 12 ISDN BRI TE Port RJ 45 socket 50 13 FXS Port RJ 11 socket 51 14 FXO Port RJ 11 socket 51 15 G SHDSL Port RJ 45 connector 51 16 ADSL Port RJ 45 connector 51 ...

Страница 9: ...apter 3 on page 23 provides hardware installation procedures Chapter 4 on page 29 provides quick start procedures for configuring the SmartNode 4660 and 4670 Chapter 5 on page 36 contains information on contacting Patton technical support for assistance Appendix A on page 39 contains compliance information for the SmartNode 4660 and 4670 Appendix B on page 41 contains specifications for the SmartN...

Страница 10: ...ns afin d éviter des dom mages matériels The shock hazard symbol and CAUTION heading indicate a potential electric shock hazard Strictly follow the instructions to avoid property damage caused by electric shock Le symbole de danger de choc et la position CAUTION indique un risque de choc électrique Suivre strictement les instructions pour éviter les dommages matériels causés par un choc élec triqu...

Страница 11: ...uctor power plugs L1 L2 GND or Hot Neutral Safety Protective Ground the wall outlet or socket must have an earth ground Pour les appareils alimentés en ca qui ont 3 prises de courant des conducteurs L1 L2 et GND ou à chaud neutre et de la sécurité de protection au sol la prise murale ou socket doit avoir une prise de terre For DC powered devices ensure that the interconnecting cables are rated for...

Страница 12: ...u personnel qualifié In accordance with the requirements of council directive 2002 96 EC on Waste of Electrical and Electronic Equipment WEEE ensure that at end of life you separate this product from other waste and scrap and deliver to the WEEE collection system in your country for recycling Always follow ESD prevention procedures when removing and replacing cards Wear an ESD preventive wrist str...

Страница 13: ...ic type Parts of commands which are related to elements already named by the user are in boldface italic font Italicized Futura type Variables for which you supply values are in italic font Futura type Indicates the names of fields or windows Garamond bold type Indicates the names of command buttons that execute an action Angle brackets indicate function and keyboard keys such as SHIFT CTRL C and ...

Страница 14: ...0 4670 features 16 SmartNode 4660 Series model codes 16 SmartNode 4670 Series model codes 16 SmartNode 4660 Ports and LEDs 17 SmartNode 4660 rear panel 17 SmartNode 4660 front panel 18 SmartNode 4670 Ports and LEDs 19 SmartNode 4670 rear panel 19 SmartNode 4670 front panel 20 ...

Страница 15: ...try standard CODEC to deliver toll quality voice on every call Adding session border controller capabilities the SmartNodes include IP transcod ing for up to 12 SIP channels The Unified Communications Agent UCA provides any to any multi path switching simultaneous SIP H 323 ISDN and POTS calls with routing and conversion between TDM PSTN and IP Ethernet networks plus T 38 and SuperG3 FAX VoIP over...

Страница 16: ...e clock source the SmartNode can provide a PSTN equivalent high precision clock The popular DECT PBX needs such high precision clocks SmartNode 4660 Series model codes SmartNode 4670 Series model codes Table 2 SmartNode 4660 Ports and Voice Channels Model BRI FXS FXO Voice Channels Ethernet High Precision Clock SN4660 8BIS16V EUI 8 16 4 SN4661 2BIS2JS2JO8V EUI 2 2 2 8 4 D SN4661 2BIS4JS8V EUI 2 4 ...

Страница 17: ...t to point or point to multipoint configurable If the port is in NT mode a phantom power supply can be switched on to supply connected phones with power FXS Analog voice port FXS RJ 11 6 position 4 wire ports connect the SmartNode with an analog terminal a telephone for example FXO port EuroPOTS support ETSI EG201 188 FXS on hook voltage is 48V for each FXS port FXO Analog voice port FXO RJ 11 6 p...

Страница 18: ... for 5 seconds until the Power LED starts blinking to restart the unit with fac tory default configuration Restart the unit in bootloader mode to be used only by trained SmartNode 4660 technicians Starting with the unit powered off press and hold the Reset button as you apply power to the unit Release the Reset button when the Power LED starts blinking so the unit will enter bootloader mode Table ...

Страница 19: ...e a phantom power supply can be switched on to supply connected phones with power FXS Analog voice port FXS RJ 11 6 position 4 wire ports connect the SmartNode with an analog terminal a telephone for example FXO port EuroPOTS support ETSI EG201 188 FXS on hook voltage is 48V for each FXS port FXO Analog voice port FXO RJ 11 6 position 4 wire ports connect the SmartNode with an analog line FXS port...

Страница 20: ...nfiguration Press the Reset button for 5 seconds until the Power LED starts blinking to restart the unit with fac tory default configuration Restart the unit in bootloader mode to be used only by trained SmartNode 4660 technicians Starting with the unit powered off press and hold the Reset button as you apply power to the unit Release the Reset button when the Power LED starts blinking so the unit...

Страница 21: ...21 Chapter 2 Applications overview Chapter contents Typical application 22 ...

Страница 22: ...gacy PBX systems while connecting fax separately with both BRI and FXS FXO interfaces on one box Combining a VoIP gateway with an IP router the SmartNode 4660 4670 adds QoS and VPN security making it the ideal solution for secure prioritized communications Figure 4 SN4660 application Figure 5 SN4670 application ...

Страница 23: ...g the SmartNode 26 Placing the SmartNode 26 Ground connection 26 Installing cables 26 Installing an interface cable on the SmartNode s FXS and FXO interface ports 27 Connecting ISDN terminals and NT to the SmartNode s ISDN BRI ports 27 Connecting the SmartNode to the IP network 27 Connecting the SmartNode s DSL port SN4670 series only 27 Connecting the SmartNode to the power supply 28 Using the fe...

Страница 24: ...t already keep such a log Site log entries should include information such as listed in table 8 Network information Network connection considerations that you should take into account for planning are provided for several types of network interfaces are described in the following sections Network Diagram Draw a network overview diagram that displays all neighboring IP nodes connected elements and ...

Страница 25: ... Software tools You will need a PC or equivalent with Windows Telnet or a program such as Tera Term Pro Web to config ure the software on your SmartNode Power source If you suspect that your AC power is not reliable for example if room lights flicker often or there is machinery with large motors nearby have a qualified professional test the power Patton recommends that you include an uninterruptib...

Страница 26: ...nd rear of the unit Ground connection Installing cables Connect the cables in the following order 1 Connect the ISDN terminals to the BRI ports see section Connecting ISDN terminals and NT to the SmartNode s ISDN BRI ports on page 27 2 Installing the RJ 11 voice port FXS or FXO cables see section Installing an interface cable on the SmartNode s FXS and FXO interface ports on page 27 3 Connect the ...

Страница 27: ...Base Tx Ethernet ports for connection to an IP network The Ether net WAN interface is factory configured as a DHCP client so you must connect the SmartNode to an IP net work that provides a DHCP server The Ethernet port ETH includes an automatic MDX auto crossover feature that automatically detects the cable configuration and adjusts accordingly The feature allow you to use a straight through Ethe...

Страница 28: ...e the tie yet Take the second wire tie and loop it through the first wire tie and through the inside of the ferrite clamp Then you may tighten and secure both wire ties Trim the ends off of the wire ties once they are securely attached Option 2 Loop a wire tie around the power wire coming out of the end of the ferrite clamp Repeat the process with the other wire tie on the other end of the clamp D...

Страница 29: ... initial configuration Chapter contents Introduction 30 Start the SmartNode Discovery Tool 30 Access the Web Browser GUI Interface 31 Configuring your SmartNode 33 Accessing the Internet 33 Configuring the default gateway 35 ...

Страница 30: ...iscovery tool provides a quick and easy way to access the management interfaces residing within your SmartNode The tool identifies any Patton VoIP devices installed on your network and displays the model number IP address and MAC address of each unit To use the discovery tool do the following 1 Open a web browser and go to www patton com SNDiscovery A list of SmartNode utilities displays Identify ...

Страница 31: ...eb browser interface do the following 1 In the SmartNode Discovery Tool window select the line that displays the IP address of your SmartNode Figure 1 SmartNode Discovery Tool window with webbrowser selected 2 Right click the selected line and select Webbrowser The Login window will display Figure 2 Login window 3 Enter the username administrator Do not enter a password Instead simply click OK You...

Страница 32: ...ome in the navigation bar Figure 10 Main GUI elements The GUI consists of the following main elements see figure 10 The Navigation Bar on the left edge presents you with a menu listing giving access to the various configu ration and status pages of the SmartNode At the top of the page you see the Current System Path which displays the location and element currently presented in the main area The r...

Страница 33: ...een for the Ethernet port displays figure 11 The SmartNode immediately applies your changes whenever you modify the configuration However your new settings ARE NOT PERMANENTLY SAVED in non volatile memory RAM To survive power failure or manual reload you must store your new settings in non volatile memory To save your changes return to the home page and press the Save Current Configuration button ...

Страница 34: ...lly from a DHCP server Use this option when connecting the SmartNode to a DSL router a cable modem or to a company LAN with a DHCP server This is the factory default configuration so no configuration is required only the LAN and WAN Ethernet connections should be made to access the Internet immediately User Defined Address The SmartNode uses an existing internet connection which does not provide a...

Страница 35: ...k on the Routes tab The Configuration screen for Static Routes displays figure 12 Figure 12 Default Gateway Configuration 2 Enter details for the following fields Destination IP Enter 0 0 0 0 as the destination IP address for forwarding all traffic Destination Mask Enter 0 0 0 0 as the destination netmask for forwarding all traffic Gateway Enter the IP address of the upstream router 3 Click the Ap...

Страница 36: ...on support headquarters in the USA 37 Alternate Patton support for Europe Middle East and Africa EMEA 37 Warranty Service and Returned Merchandise Authorizations RMAs 37 Warranty coverage 37 Out of warranty service 38 Returns for credit 38 Return for credit policy 38 RMA numbers 38 Shipping instructions 38 ...

Страница 37: ...5 1007 Fax 1 253 663 5693 Alternate Patton support for Europe Middle East and Africa EMEA Online support available at www patton com E mail support e mail sent to support patton com will be answered within 1 business day Telephone support standard telephone support is available five days a week from 9 00 am to 5 30 pm CET 0800 to 1630 UTC GMT by calling 41 0 31 985 25 55 Fax 41 0 31 985 25 26 Warr...

Страница 38: ...ll be issued upon receipt and inspection of the equipment 30 to 60 days We will add a 20 restocking charge crediting your account with 80 of the purchase price Over 60 days Products will be accepted for repairs only RMA numbers RMA numbers are required for all product returns You can obtain an RMA by doing one of the following Completing a request on the RMA Request page in the Support section at ...

Страница 39: ... Compliance information Chapter contents Compliance 40 EMC Compliance 40 Low Voltage Directive Safety Compliance 40 Radio and TV Interference 40 CE Declaration of Conformity 40 Authorized European Representative 40 ...

Страница 40: ...icular installation If the SmartNode router does cause interference to radio or television reception which can be determined by disconnecting the unit the user is encouraged to try to correct the interference by one or more of the following measures moving the computing equipment away from the receiver re orienting the receiving antenna and or plugging the receiving equipment into a different AC o...

Страница 41: ... processing signaling dependent 42 Fax and modem support 42 Voice signalling 43 Voice routing session router 43 IP services 43 Management 44 Broadband access if applicable 44 Operating environment 44 Operating temperature 44 Operating humidity 44 System 44 Dimensions 44 Weight and power dissipation 44 ...

Страница 42: ...rocessing signaling dependent Up to 36 full duplex channels of Voice CODECS G 711 A Law Law 64 kbps G 726 ADPCM 40 32 24 16 kbps G 723 1 6 3 kbps G 729ab 8 kbps Transparent ISDN data G 168 echo cancellation DTMF detection and generation Carrier tone detection and generation Silence suppression and comfort noise Configurable dejitter buffer Configurable tones dial ringing busy Configurable transmit...

Страница 43: ...d party number Time of day day of week date ISDN bearer capability Various other information elements IEs of the ISDN setup Wildcard and regular expression matching Number manipulation functions Replace numbers Add remove digits Pattern matching and replacement IP services DiffServe ToS set or queue per header bits 802 1p VLAN tagging IPSEC AH ESP Modes Manual Key IKE optional AES DES 3DES Encrypt...

Страница 44: ...1 4 Mbps ADSL2 ITU T G 992 5 Annex A M B Up to 24 Mbps PPPoE PPPoA IPoA 8 PVCs each UBR CBR or VBR rt selectable I 610 OAM F4 F5 support G 994 1 Operating environment Operating temperature 32 104 F 0 40 C Operating humidity Up to 90 non condensing System CPU Motorola MC875 operating at 133 MHz Memory 128 Mbytes SDRAM 32 Mbytes Flash Dimensions 11 9W x 1 8H x 7 1D in 30 1W x 4 5H x 18 1D cm Weight ...

Страница 45: ...45 Appendix C Cabling Chapter contents Introduction 46 Ethernet 46 ISDN BRI 47 ...

Страница 46: ... T 100Base Tx are connected to the SmartNode over a cable with RJ 45 plugs All Ethernet ports on the SmartNode are Auto MDX and use any straight or crossover cable to connect to hubs switches PCs or other devices Figure 13 Typical Ethernet straight through cable diagram Hub RJ 45 male 1 2 3 6 RJ 45 male 1 2 3 6 Straight through cable Note Other pins are not used SN4660 12 V 2A Po we r Con so le ET...

Страница 47: ...ables terminated with RJ 45 connectors Use straight though cables to connect to the TE port of your phone PBX or residential S BUS Figure 14 Connecting an ISDN device Note Other pins are not used SN4660 12 V 2A Po wer Con so le ET H 0 3 ET H 0 2 ET H 0 1 ET H 0 0 0 3 0 2 0 1 0 0 BR 3 BR 2 BR 1 BR 0 FX S RJ 45 male RJ 45 male 3 4 5 6 3 4 5 6 ...

Страница 48: ...48 Appendix D Port pin outs Chapter contents Console 49 Ethernet 49 ISDN BRI NT Net 50 ISDN BRI TE User 50 FXS 51 FXO 51 G SHDSL 51 ADSL 51 ...

Страница 49: ... no flow control Figure 15 Console Port EIA 561 RJ 45 8 pin port Note N C means no internal electrical connection Ethernet Note Pins not listed are not used Table 10 Ethernet Port RJ 45 socket Pin Signal 1 TX 2 TX 3 RX 6 RX 1 2 3 4 5 6 7 8 8 RTS N C 7 CTS N C 6 TD 5 RD 4 SG 3 DTR 2 CD N C 1 DSR Pins 1 3 are connected together ...

Страница 50: ... in table 11 Note Pins not listed are not used Note All pins between the NT and TE ports are connected during power failure Fallback relay operation When the unit is not powered the fallback relay connects pins 3 4 5 and 6 of the BRI 0 0 and BRI 0 1 ports together This enables you to place calls to the PSTN even if the unit is powered down Table 11 ISDN BRI NT Port RJ 45 socket Pin Signal 3 Rx 4 T...

Страница 51: ...or with 6 positions The middle two positions 3 and 4 are used accord ing to table 14 Note Pins not listed are not used G SHDSL Note Pins not listed are not used ADSL Note Pins not listed are not used Table 13 FXS Port RJ 11 socket Pin Signal 3 Ring 4 Tip Table 14 FXO Port RJ 11 socket Pin Signal 3 Ring 4 Tip Table 15 G SHDSL Port RJ 45 connector Pin Signal 3 Tip 2 4 Tip 1 5 Ring 1 6 Ring 2 Table 1...

Страница 52: ...52 Appendix E SmartNode factory configuration Chapter contents Introduction 53 ...

Страница 53: ...ductName system product name cliMajor cli major cliMinor cli minor osName cli major 4 Trinity SmartWare subDirTrinity cli major 4 Trin ity subDirSmartWare cli major 4 SmartWare dhcp66 dhcp 66 dhcp67 dhcp 67 location 2 dhcp 66 location 3 dhcp 66 system mac cfg location 4 http dhcp 66 dhcp 67 location 5 http dhcp 66 system mac cfg location 6 tftp dhcp 66 dhcp 67 location 7 tftp dhcp 66 system mac cf...

Страница 54: ...x F End user license agreement Chapter contents End User License Agreement 55 1 Definitions 55 2 Title 55 3 Term 55 4 Grant of License 55 5 Warranty 55 6 Termination 56 7 Other licenses 56 8 SmartWare licenses 56 ...

Страница 55: ...ignated Equipment at a site owned or leased by the End User B The End User may copy licensed Program s as necessary for backup purposes only for use with the Des ignated Equipment that was first purchased or used or its temporary or permanent replacement C The End User is prohibited from disassembling decompiling reverse engineering or otherwise attempt ing to discover or disclose the Program s so...

Страница 56: ... Agreement should End User violate any of the provi sions of section 4 Grant of License on page 55 C Upon termination for A or B above or the end of the Term End User is required to destroy all copies of the licensed Program s 7 Other licenses The Program may be subject to licenses extended by third parties Accordingly Patton Electronics Company licenses the Programs subject to the terms and condi...

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