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Troubleshooting your system
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NanoServ™ User Manual
6 • Troubleshooting
Troubleshooting your system
This section describes the techniques of resolving some basic problems that you may encounter when using
your NanoServ™. For more troubleshooting guidelines, see “Contacting Patton for assistance” on page 27.
A. The NanoServ™ does not start
• Make sure that the NanoServ™ is properly secured and plugged into a power source before it is turned on.
Make sure the power indicator shows the power is on. See Chapter 2,
“NanoServ™ System Overview” on
page 10 for more information about the system power buttons and other connections.
• When the NanoServ™ is plugged into a power strip or the UPS (Uninterruptible Power Supply), make
sure the power strip or UPS is turned on and working normally.
• Check if your VGA or LCD monitor is properly plugged into a power source and turned on. Make sure the
brightness and contrast controls are adjusted correctly. See the manual that came with your monitor for
details.
• If your power control button does not function, remove the AC adaptor. Wait for one minute, and then
reattach the power connection before pressing the power button.
• Condensation may cause the NanoServ™ to malfunction for awhile. If this happens, do not use the
NanoServ™ for at least one hour after the condensation has disappeared.
• When you have checked all the above guidelines and the NanoServ™ still does not work, remove the
power adaptor from the NanoServ™, unplug the power cord, and plug it in again. Then, turn on the
power. This double check is important because sometimes a cable is loose or not completely plugged in.
B. BIOS Error Message
- BIOS error message appears when the NanoServ™ starts
If the BIOS error message appears, press any key to resume or press <DEL> to enter the BIOS setup main
menu .
Follow these steps:
1. Press <DEL> , and the BIOS Setup main menu will appear. Check if HDD is detected at “Pri Master”. If
it is not detected, use the “Sel” keys < > to choose “ AUTO ”, then go back to the main menu by pressing
<ESC> . Move your cursor down with the “Sel” keys < > , and choose “ Save Settings and Exit ”, a message
dialog appears as seen below, press <Enter> .
2. “Save current settings and exit (Y/N)? Y ”
3. Go to “ Auto Configuration with Optimal Settings ” using the “Sel” keys < >, then press <Enter> . A mes-
sage dialog appears as seen below, press “ Y ”, then press < Enter > to save and recover the factory setting.
4. “Load high default settings (Y/N)? N ”