March 2016
Problem
Possible Causes
Solution
Griddle not lighting
Main gas line is closed
Open valve
Griddle not lighting
Quick disconnect not inserted all
the way
Check quick disconnect and
make sure it is fully inserted into
female coupling
Griddle not lighting
Pilot is not lit
Ignite pilot light
Griddle not lighting
Cause Unknown
Call for service
Problem
Possible Causes
Solution
Pilot light not staying lit
Flame is too low
Adjust pilot light
fl
ame height
Pilot light not staying lit
Pilot tube clogged
Replace pilot tube and call for
service
Problem
Possible Causes
Solution
Strong smell of gas in cooking area
Main gas line leak
Turn off main gas valve and DO
NOT LIGHT FLAME, ignite any-
thing or turn/switch on anything
electrical.
Strong smell of gas in cooking area
One or more of the pilots may be
out or burner knob turned on
Check to see if burners and
pilots are lit. If not, turn off all
burner valves and main gas
valve and wait for excess gas to
dissipate. Re-attempt to light
pilots after allowing excess gas
to clear
Problem
Possible Causes
Solution
Cooking surface is heating up
slowly
Carbon buildup on griddle surface
Clean griddle surface
Cooking surface is heating up
slowly
Cause unknown
Call for Service
TROUBLESHOOTING
