replace defective units or provide refunds for
products purchased from us after 30 days from the date of
purchase.
Issues of replacement and refunds on units purchased less
than 30 days from an authorized dealer must be addressed
to the dealer directly. If the products purchased from an
authorized dealer are after 30 days from the date of purchase,
please send the units to us for service and repair.We DO NOT
cover the cost of repairs and replacements due to misuse by
the owner or dog, improper maintenance, and/or lost units.
Any water damage on the Water Resistant Transmitters and
the Water Resistant Receivers of our product series will not
be covered. All replacement costs for either the transmitter
or receiver will be the owner’s responsibility.
The warranty is void if the unit has been altered or an
unauthorized person has damaged the unit while attempting
repair work.
Battery replacement by the customer during the first year of
the Limited Lifetime Warranty is not recommended. If the
customer chooses to replace the batteries, any damage to
the unit during the change-out by the owner will void the
warranty.We reserve the right to retain and discard any parts
or accessories that have been found damaged upon
replacement and repair.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the “Troubleshooting
Guide” in the Operating and Training Guide before sending it
back for Service.
The cost of shipping products under warranty back is the
customer’s responsibility. We are not responsible for units
damaged or lost in transition. We are not responsible for loss
of training time or inconvenience while the unit is in for repair
work. We do not provide loaner units or any form of
compensation during the repair period.
A copy of the sales receipt showing the purchase date may
be required before warranty work is initiated.Please include
a brief explanation outlining the problem and include your
name, address, city/state/zip code, daytime phone number,
evening phone number, and email address.
Compliance
FCC - USA
This device complies with part 15 of the FCC Rules.
Operation
cause undesired operation.
is subject to the following two conditions: (1) This device
may
not cause harmful interference, and (2) this device must
accept
any interference received, including interference that may
expressly approved by Patpet Technology Co., Ltd may
CAUTION: Modification or changes to this equipment
not
void the user’s authority to operate the equipment.
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We DO NOT offer warranty for products that have been
bought secondhand or as a resold product.We DO NOT
Not Covered Under Warranty
