6
TROUBLESHOOTING GUIDE
Problem
Cause
Solution
Ignitor pin and burner are wet
Ignitor battery is incorrectly inserted
Ignitor pin is broken
Electrode wire is loose or disconnected
Electrode wire is shorting between
valve and ignitor pin
No gas flow
No gas flow
No gas flow
Gas flow is obstructed
Burner ports are clogged
Flame is obstructed at burner ports
Regulator hose is kinked
Excess flow safety valve has been
activated
High or gusting winds
Excess flow safety valve has been
activated
Heating unit
won’t light
Burner won’t
light while us
-ing a match
Heating unit
emits a lot of
black smoke
Sudden drop
in gas flow
Flame blows
out easily
Regulator isn’t connected securely
to the gas cylinder
Tighten regulator connection to the
gas cylinder.
Dry off with a soft cloth.
Check which direction the battery is
inserted.
Contact after-sale service for a
replacement part.
Reconnect wire to the ignitor box located
inside the table behind the ignitor box.
Contact after-sale service for a
replacement part.
Check that the gas cylinder isn’t empty.
Check all hoses for kinks and bends.
1. Turn all gas flow connections off.
2. Insert an opened paperclip (or similar
item) into each of the burner ports to
clear them out.
Check that all burner ports are free of any
small pieces of fire glass beads, rocks,
lava rocks, ect.
Straighten hose of all bends or kinks.
Check that the gas cylinder isn't empty.
Check that the gas cylinder isn’t empty.
See 'sudden drop in gas flow' above.
1. Turn control knob to the 'off ' position.
2. Turn the cylinder valve clockwise to stop
and disconnect cylinder from the appliance.
3. Turn control knob to ' high' position and
wait for 1 minute.
4. Turn the control knob back to the 'off '
position.
5. Reconnect appliance to gas cylinder.
6. Follow the lighting instructions.
Turn control knob to 'high' position.
