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C H A P T E R 4 L O C AT I N G T H E P R O B L E M

USB symptoms

Symptom

Corrective Procedure

•

USB device does not function

1. Check that the USB device is detected in Windows Device

Manager.

2. Reinstall the USB device driver.
3. Replace the mainboard.

Peripheral-device symptoms

Symptom

Corrective Procedure

•

USB ports do not work

•

COM ports do not work

1.  Reseat the I/O cable.
2.  Reinstall the drivers.
3.  Replace the mainboard.

Boot symptoms

Symptom

Corrective Procedure

•

System continually reboots on

power up

1. Restore the BIOS defaults.
2. Remove all I/O device drivers, then reinstall the drivers one

by one.

3.  Reseat the SATA cable.
4.  Reseat the memory card.
5.  Reseat the power adapter.
6.  Replace the mainboard.

Содержание PT-6212-EB

Страница 1: ...All in one POS Terminal PT 6212 EB Service Manual...

Страница 2: ......

Страница 3: ...ipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is n...

Страница 4: ...3 Installing Drivers and Software This chapter provides information on installing drivers for supported operating systems Chapter 4 Locating the Problem Refer to this chapter to locate the failing par...

Страница 5: ...uperIO Configuration 17 Hardware Health Configuration 18 ACPI Configuration 19 USB Configuration 20 Boot Settings Configuration 21 Boot Device Priority 22 Hard Disk Drives 23 Boot Settings Configurati...

Страница 6: ...board connectors 51 Inverter connectors 51 CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS FRUs 53 Safety and precautions 53 Before you begin 54 Replacing parts 54 Front Panel 55 MSR 55 Thermal Printer 56...

Страница 7: ...figuration sub menu 20 Figure 2 11 Boot Settings screen 21 Figure 2 12 Boot Device Priority sub menu 22 Figure 2 13 Hard Disk Drives sub menu 23 Figure 2 14 Boot Settings Configuration sub menu 24 Fig...

Страница 8: ...vi...

Страница 9: ...onnector pin define on page 5 Unpacking the machine It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned for service Please un pack and re pack...

Страница 10: ...mponents This section describes the parts and connectors on the machine Front right view 1 5 2 Figure 1 2 Front right view Component Description 1 Power Button 2 12 1 inch TFT LCD 5 wire Resistive tou...

Страница 11: ...Figure 1 3 Rear view Component Description 1 2x20 VFD customer display 2 80mm thermal receipt printer with cutter and control board 3 Printer paper exit 4 Roller gear door 5 Printer cover handle 6 Fee...

Страница 12: ...connectors Figure 1 4 PT 6212 EB I O connectors 6 3 2 1 4 5 7 8 9 10 Connector Description 1 PS 2 keyboard port 2 COM4 port 3 LAN port RJ 45 4 COM2 port 5 COM3 port 6 12V power connector 7 RJ 11 cash...

Страница 13: ...USB connector pin define Pin Signal Pin Signal 1 DCD 6 DSR 2 SIN 7 RTS 3 SOUT 8 CTS 4 DTR 9 RI 5 GND 1 5 6 10 11 15 Pin Signal Pin Signal Pin Signal 1 Red 6 AGND 11 N A 2 Green 7 AGND 12 DDC DAT 3 Bl...

Страница 14: ...ctor pin define PS 2 connector pin define 1 6 Pin Signal 1 CASEOPEN2 2 CASH1 3 CASEOPEN1 4 24V 5 CASH2 6 GND 1 3 4 5 6 2 Pin Signal 1 Keyboard Data 2 NC 3 GND 4 VCC 5 Keyboard Clock 6 NC DC 12V input...

Страница 15: ...TXD 4 TXC 8 TXD 1 13 14 25 Pin Signal Pin Signal Pin Signal 1 Strob 10 Acknowledge 19 GND 2 Data 0 11 Busy 20 GND 3 Data 1 12 Paper Empty 21 GND 4 Data 2 13 Printer Select 22 GND 5 Data 3 14 Auto For...

Страница 16: ...P T E R 1 G E T T I N G S TA R T E D DC 12V output connector pin define SATA connector pin define Pin Signal 1 12V 2 GND 7 1 Pin Signal Pin Signal 1 GND 5 SATA_RX 2 SATA_TX 6 SATA_RX 3 SATA_TX 7 GND 4...

Страница 17: ...Settings on page 25 Security Settings on page 28 Exit Menu on page 29 About the Setup Utility The BIOS Setup Utility enables you to configure the following items Hard drives diskette drives and perip...

Страница 18: ...the following message appears Press DEL to run Setup Press the delete key Delete to access the BIOS Setup Utility BIOS navigation keys The BIOS navigation keys are listed below Key Function Select sc...

Страница 19: ...the highlight to other options When an option is highlighted execute the option by pressing Enter Some options lead to pop up dialog boxes that prompt you to verify that you wish to execute that optio...

Страница 20: ...This screen displays System BIOS Information Processor System memory System Time and System Date System Time System Date The System Time and System Date items show the current date and time held by t...

Страница 21: ...values spikes of the pulses creates EMI Electromagnetic Interference The Spread Spectrum function reduces the EMI generated by modulating the pulses so that the spikes of the pulses are reduced to fl...

Страница 22: ...14 C H A P T E R 2 B I O S S E T U P IDE Configuration Hard Disk Write Protect This item will be effective only if the device is accessed through BIOS Figure 2 4 IDE Configuration sub menu...

Страница 23: ...disable the LBA Large mode Block Multi Sector Transfer Set this item to On will enhance hard disk performance by reading or writing more data during each transfer PIO Mode This item is used to select...

Страница 24: ...16 C H A P T E R 2 B I O S S E T U P MPS Configuration MPS Revision This item allows user to select the version of the Multi Processor Specification MPS Figure 2 6 MPS Configuration sub menu...

Страница 25: ...items are used to assign the I O address for the serial port 1 2 3 4 5 6 Serial Port3 4 5 6 IRQ These items are used to assign the IRQ for the serial port 3 4 5 6 Serial Port1 2 Voltage select These i...

Страница 26: ...fan speed and voltage information Chassis Intrusion This function allows you to enable disable chassis intrusion that can latch a chassis intrusion event even when the system is turned off as long as...

Страница 27: ...ot up System Time the system will boot up NOTE If you have change the setting you must let the system boot up until it goes to the operating system Then power off the system This func tion will work t...

Страница 28: ...OS will enable legacy support for USB keyboards mice and floppy drives You will be able to use these USB devices even with operating systems that do not support USB USB 2 0 Controller Mode This item i...

Страница 29: ...21 Boot Settings Configuration This screen allow you to configure the boot options Figure 2 11 Boot Settings screen Typematic Rate This item allows you to specify the typematic rate...

Страница 30: ...Use this screen to specify the order in which the system checks for the device to boot from Figure 2 12 Boot Device Priority sub menu 1st Boot Device Set the boot device options to determine the seque...

Страница 31: ...23 Hard Disk Drives Use this screen to view the hard disk drives in the system Figure 2 13 Hard Disk Drives sub menu 1st Drive Use this item to view the hard disk drives in the system...

Страница 32: ...the system is powered on Setting to On will turn on the Num Lock key when the system is powered on Setting to Off will allow users to use the arrow keys on the numeric keypad Hit DEL Message Display...

Страница 33: ...25 Chipset Settings This screen allow you to configure the North Bridge and South Bridge chipset options Figure 2 15 Chipset Settings screen...

Страница 34: ...Mode Select Dynamic Video Memory Technology DVMT allows the system to dynamically allocate memory resources according to the demands of the system at any point in time that improves the efficiency of...

Страница 35: ...face integrated in the Southbridge functionality SMBUS Controller This item allows SMBUS controller to monitor the system temperature and voltage PCIE High Priority Port This setting specifies whether...

Страница 36: ...these steps 1 Highlight the item Set Supervisor User Password on the Security menu and press Enter 2 The password dialog box appears 3 If you are installing a new password type in the password You can...

Страница 37: ...x appears press OK to discard changes and exit or press Cancel to return to the menu Load Optimized Defaults This option opens a dialog box that lets you load optimized defaults for all appropriate it...

Страница 38: ...system is not functioning correctly try loading the fail safe defaults as a first step in getting the system working properly again If you only want to load fail safe defaults for a specific option se...

Страница 39: ...Chipset Graphics Driver on the page 34 LAN Driver on the page 36 Audio Driver on the page 38 Touch Screen Driver on the page 39 Driver auto installation Use an external CD ROM drive to install the dri...

Страница 40: ...e Software updates the Windows INF files so that the Intel chipset is correctly configured Follow these instructions to install the chipset software 1 Browse to the PT 6212 EB Driver winxp folder 2 Do...

Страница 41: ...ReadMe Information then click Next 5 The Intel Chipset Software Utility files are installed to the system When prompted to restart select Yes I want to restart my computer now Then click Finish to res...

Страница 42: ...Chipset Graphics Driver Refer to the following to install the graphics drivers 1 Browse to the PT 6212 EB Driver winxp Graphics folder 2 Double click Setup exe The following screen appears Read the r...

Страница 43: ...35 4 Browse the ReadMe Information then click Next 5 When installation is completed select Yes I want to restart my computer now Then click Finish to restart the system...

Страница 44: ...A N D S O F T W A R E LAN Driver Refer to the following to install the LAN drivers 1 Browse to the PT 6212 EB Driver winxp Lan folder 2 Double click the setup exe The following screen appears Click Ne...

Страница 45: ...37 4 When installation is completed click Finish...

Страница 46: ...the following to install the audio drivers 1 Browse to the PT 6212 EB Driver winxp Audio folder 2 Double click the Setup exe The following screen appears Click Next to continue 3 When installation is...

Страница 47: ...screen driver 1 Browse to the PT 6212 EB Driver winxp eGalax Touch All_In_One_2k_XP_Vista_5 6 0 6806 folder 2 Double click setup exe The following screen appears Click Next to continue 3 Check the bo...

Страница 48: ...N G D R I V E R S A N D S O F T W A R E 4 System will give you a warning click Ok to continue 5 Uncheck the box for Install RS232 interface drive and then click Next to continue 6 Check the box for No...

Страница 49: ...41 7 System will give you a warning click Ok to continue 8 Uncheck the box for Support Mulit Monitor System and then click Next to continue 9 Click Next to continue...

Страница 50: ...42 C H A P T E R 3 I N S TA L L I N G D R I V E R S A N D S O F T W A R E 10 Click Next to continue 11 Click Yes I want to restart my computer now and then click Finish...

Страница 51: ...ions to calibrate the touchscreen using the TouchKit application 1 Launch the eGalaxTouch application from the Windows desktop by clicking on Start Programs eGalax Touch Configure Utility 2 Select the...

Страница 52: ...G D R I V E R S A N D S O F T W A R E 4 Use your finger to touch the blinking X Symbol on the screen until stop blinking 5 Click OK to complete the 4 points calibration You may also use this applicati...

Страница 53: ...ol board connectors on the page 47 Inverter connectors on the page 47 General checkout guidelines Use the following procedure to troubleshoot problems Identify as many symptoms as possible in detail V...

Страница 54: ...Status port F1 3 High 1 Close Low 0 Open LCD symptoms Symptom Corrective Procedure LCD backlight is not working but text is still visible on screen 1 Reseat the LCD cable 2 Reseat the inverter cables...

Страница 55: ...Procedure Power shuts down unexpectedly Cannot turn the system on 1 Reseat the power AC adapter cable 2 Reseat the power AC adapter 3 Replace the mainboard Cannot turn the system off 1 Hold down the p...

Страница 56: ...eripheral device symptoms Symptom Corrective Procedure USB ports do not work COM ports do not work 1 Reseat the I O cable 2 Reinstall the drivers 3 Replace the mainboard Boot symptoms Symptom Correcti...

Страница 57: ...2 EB mainboard jumper 1 1 1 JP2 1 5 2 6 JP3 1 5 2 6 Jumper Setting Description JCMOS 1 2 closed default Normal 2 3 closed Clear CMOS JP2 COM3 1 2 closed 5V 3 4 closed default RI 5 6 closed 12V JP3 COM...

Страница 58: ...ctor to LCD panel connector to customer display connector to MSR connector to SATA HDD connector to HDD power connector to speaker connector to touch panel connector to PS 2 port connector to parallel...

Страница 59: ...ctors Figure 4 5 Thermal printer control board connectors Inverter connectors Thermal printer control board connectors connector to mainboard connector to LCD connector to LCD connector to mainboard c...

Страница 60: ...52 C H A P T E R 4 L O C AT I N G T H E P R O B L E M...

Страница 61: ...and precautions Computer components and electronic circuit boards can be damaged by discharges of static electricity Working on computers that are still connected to a power supply can be extremely da...

Страница 62: ...B com ponents and may cause malfunction Adequate lighting and proper tools can prevent you from accidentally damaging the internal components Most of the electrical and mechanical connections can be d...

Страница 63: ...Front Panel 1 Remove the two screws 2 Open the front panel MSR Before proceeding remove the following FRUs Front Panel on page 55 1 Disconnect the cables 2 Remove the screw 3 Slide up and remove the M...

Страница 64: ...R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S F R U s Thermal Printer 1 Open the printer cover 2 Find the screw in the center of the printer 3 Remove the screw 4 Disconnect the cables 5...

Страница 65: ...remove the following FRUs Front Panel on page 55 1 Remove the two screws from the heatsink bracket 2 Remove the other two screws from the heatsink bracket 3 Remove the heatsink bracket set 4 Remove th...

Страница 66: ...e the heat sink check the thermal pads should be stuck between the contact surface of the heat sink and chips Thermal pads Thermal printer control board Before proceeding remove the following FRUs Fro...

Страница 67: ...el on page 55 Heatsink on page 57 1 Disconnect the cables on the mainboard 2 Remove the three screws from the mainboard tray 3 Remove the mainboard tray 4 Remove the screws from the mainboard I O pane...

Страница 68: ...E L D R E P L A C E A B L E U N I T S F R U s Hard drive 1 Remove the screw 2 Pull out the hard drive tray 3 Disconnect the power cable and data cable from the hard drive 4 Remove the four screws then...

Страница 69: ...mainboard 3 Slide out the customer display Speaker Before proceeding remove the following FRUs Front Panel on page 55 Heatsink on page 57 Mainboard on page 59 1 Disconnect the cables on the mainboard...

Страница 70: ...k cover 3 Remove the back cover 4 Disconnect the cable from the inverter 5 Remove the screws from LCD bracket 6 Remove the LCD panel 7 Remove the touch panel Front Bezel LCD Bracket LCD Panel Touch Pa...

Страница 71: ...roceeding remove the following FRUs Front Panel on page 55 1 Open the clips 2 Pull out the memory module Battery Before proceeding remove the following FRUs Front Panel on page 55 1 Open the hock 2 Pu...

Страница 72: ...64 C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S F R U s...

Страница 73: ...65 APPENDIX PART LIST AND SPECIFICATION Figure 6 1 Exploded diagram main parts...

Страница 74: ...se 25002500M2001 15 Cover Striker 2509020500H04 16 Bracket A 21004500H2002 NO DESCRIPTION ITEM NO 17 Speaker Bracket 21004500H602E 18 Speaker 1370800000003 19 Heatsink Module A 6605500H39000 20 Heatsi...

Страница 75: ...67 Figure 6 2 Exploded diagram printer parts...

Страница 76: ...Feed Button 25003500H1303 5 Feed Button Base 25003500H1304 6 Feed Button PCB 700500H601015 7 Cut Cover 25003500H2302 8 Thermal Printer 2108010000105 9 Printer Base 25002500H2303 10 Control Board 21080...

Страница 77: ...A port 1 RJ11 port for 2 cash drawer 24V 1 RJ 45 LAN port with activity and link LEDs 8 USB 2 0 4 in the back One for Mini PCI e One for MSR RFID reader Two Reserved 1 DC 12V power adaptor connector E...

Страница 78: ...G CO LTD Original paper No TF77KS E NIPPON PAPER INDUSTRIES CO LTD Original paper No KT55 Koehler Notes 1 Print quality may differ depending on paper type 2 Use the certified paper Otherwise proper pr...

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