11
3.0 Troubleshooting
Issue
Possible Reason
Solution
Can’t add the Camera
IP address of the IP camera and
controller is same
Change either IP address of
keyboard or IP address of
camera
Can’t run the Tour
The command is inconsistent
with dome connected
Check the dome manual, make
sure the right commend to run
tour.
Auto Reboot
Input power voltage is too low
Change the correct power
supply
Get the IP address ,but
can’t add the Device
The cursor has been stuck in
the search, when you add the
device, the keyboard research
again
Move the Cursor to the IP
address and confirm to add
1.Power supply used is not
1.Change a correct power
After Power on, the
correct
；
supply
controller can not work,
2.The controller is broken
2. Contact your supplier for
replacement.
Controlling is not
sensitivity
Compatibility between controller
and dome
Contact supplier to check the
compatibility
No Image display, but
can control.
The encode of Dome is higher
than 1080P.
Change the main stream to sub
Stream from the controller
