SERVICING YOUR JC 1
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If All Else Fails-Call Us fo Help
Call your Parasound dealer or Parasound’s Technical Service Department toll free at 1-866-770-TECH
(8324) between 8am and 4pm Pacific Time. We can often solve the problem with simple diagnostic
tests you can perform yourself. If we determine that your JC 1 will need further inspection or
servicing, we will:
a) refer you to an authorized Parasound repair center near you, or
b) authorize return of the unit to us and advise you of the correct procedure.
Procedure for Returning Your JC 1 to Parasound for Service
If Parasound determines that you should send your JC 1 to Parasound, you will be given a Return
Authorization (RA) number. This RA number must be clearly marked on the outer carton only.
IMPORTANT: Enclose a copy of your original purchase receipt. A unit is eligible for warranty
repair ONLY when the purchase receipt shows that the unit was purchased from an Authorized
Parasound Dealer. A unit obtained through unauthorized channels is not eligible for warranty
repair. Parasound is not responsible for any sellers’ misrepresentations about our warranties or
other service policies.
We do not accept any of the following:
Units with collect shipping charges
Units without a valid RA number
Units without a suitable shipping carton
Units for which we see or hear evidence of improper packing
For a non-warranty repair, contact us for an estimate of the repair charges before you ship the unit
to us. The same packing and Return Authorization number procedures apply.
Important Notice - Shipping the JC 1
Before shipping the unit to Parasound, you MUST re-pack the unit into its fitted molded foam
insert sandwich and its original carton. If you do not have the original packing cartons and foam
inserts, call us for new packing materials that we can provide to you for a nominal charge. Use
of any other carton and packing materials will probably result in shipping damage, and refusal of
the unit. Common carriers such as UPS seldom pay claims for damage incurred during shipment
when a product is surrounded only with Styrofoam “peanuts” or otherwise improperly packed. We
cannot stress enough the importance of properly packing your JC 1. Shipping damage resulting
from inadequate packing can cost you a lot of money and significantly increase the time required
for repair. Ship the unit with adequate insurance. After repair under warranty, the unit will be
returned to you via prepaid UPS within the continental United States.
JC 1 will not turn off when
audio signal is removed
PROBABLE CAUSE
Power cord is disconnected
REMEDY
Hum and / or buzz
through speakers
Ground loop between preamplifier
and JC 1 or at the equipment rack
Move the
Ground Lift
switch to its
Lift
position
Install nylon shoulder washers on both sides of
the panels of all equipment to insulate metal
from touching the rack
Check polarity of DC source with a voltmeter
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