A-1
Issue 2 May 1995
Troubleshooting
A
This appendix points out basic problems that can occur when
using a modem. It begins with simple actions and progresses to
more detailed reasons as to why your modem may not work
properly.
Your modem may have come with a KIT Utilities diskette. If you
have this diskette, there is a diagnostics program that can
assist you in troubleshooting problems with your modem. Use
the Help option of the KIT Utilities software to read the help text
files on the diskette for information on using the diagnostics
program. See page 2-4 for information on using the KIT Utilities.
NOTE:
To locate the KIT Utilities and the help text files, refer to
the section,
Where to Find Additional Information, on
page 1-5.
If you are experiencing problems while using your modem for
the first time, use the Install KIT Utilities option of the KIT
Utilities software to make sure your modem is properly set up in
your PC. If you do not have the KIT Utilities, refer to the
PCMCIA driver installation information that came with your PC.
If you have successfully used the modem in your PC in the past
and are now having trouble, use the Diagnostics option of the
KIT Utilities to test your modem’s hardware, firmware, and
configuration. The Diagnostics option can also verify that a dial
tone from the communications line can be detected.
