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9-1

9

Chapter

Troubleshooting

9. Troubleshooting ..............................................................................................................................9-2

9.1. Clearing Jammed Paper .........................................................................................................9-2

9.1.1. Paper Jam in the Tray ........................................................................................................9-2
9.1.2. Paper Jam in the Manual Input Tray .................................................................................9-3
9.1.3. Paper Jam in the Optional Tray .........................................................................................9-4
9.1.4. Internal Paper Jam .............................................................................................................9-5
9.1.5. Paper Jam in the Fuser Unit .............................................................................................9-6
9.1.6. Duplex Unit Jam .................................................................................................................9-7

9.2. Software Failure ......................................................................................................................9-8
9.3. Common Trouble Shooting .....................................................................................................9-8

9.3.1. Common Trouble ..............................................................................................................9-8
9.3.2. Image Defects .................................................................................................................9-10

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Содержание P3500 Series

Страница 1: ...It is recommended to carefully read this Guide before using the printer Pantum P3500 Series PCL Monochrome Single Function Laser Printer User Guide...

Страница 2: ...s Co Ltd It is prohibited to copy translate modify and transmit this User Guide by any means or in any form without the prior written consent of Zhuhai Pantum Electronics Co Ltd Version V1 0 Disclaime...

Страница 3: ...laser components inside the printer Reclamation and recycling To protect the environment our corporation has already established the system of reclamation and recycling for waste products Please refer...

Страница 4: ...assembly could also result in an electric shock during future use 13 If any one of the following occurs disconnect the equipment from the computer and pull out the power cord from the AC wall socket a...

Страница 5: ...Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequ...

Страница 6: ...ments of EC directives 2004 108 EC and 2006 95 EC on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility and safety of electrical equipment d...

Страница 7: ...res 4 2 4 2 Wireless Network Configuration For printer models that support wireless network features 4 2 4 2 1 WiFi Protected Setup 4 2 4 2 2 Setting up through WiFi Configuration Tool 4 3 4 2 3 Setti...

Страница 8: ...e 8 4 9 Troubleshooting 9 2 9 1 Clearing Jammed Paper 9 2 9 1 1 Paper Jam in the Tray 9 2 9 1 2 Paper Jam in the Manual Input Tray 9 3 9 1 3 Paper Jam in the Optional Tray 9 4 9 1 4 Internal Paper Jam...

Страница 9: ...1 1 1 Chapter Before Using the Printer 1 Before Using the Printer 1 2 1 1 Packing List 1 2 1 2 Product View 1 3 1 3 Laser Toner Cartridge 1 5 1 4 Control Panel 1 6 1 5 Print the Product Report 1 7...

Страница 10: ...package make sure that the following parts are included in the carton Parts Name Quantity Printer 1 Laser Toner Cartridge 1 USB Interface Cable 1 Power Cord 1 CD ROM 1 Quick Setup Guide 1 Pantum Warra...

Страница 11: ...en the front cover to take out the laser toner cartridge 5 Multipurpose Input Tray To open the front cover of the multipurpose input tray and put in the print media 6 Multipurpose Input Tray Guide To...

Страница 12: ...the printer to the network 3 Power Interface For connecting the power cord 4 Rear Cover To be opened for checking the jammed paper 5 Duplex Printing Unit For releasing jammed paper at the rear during...

Страница 13: ...Cartridge with Ultra high Capacity About 10 000 pages The volume is based on ISO IEC 19752 standard Note The model is subject to volume increase without prior notice Consumables capacity may vary depe...

Страница 14: ...n enable the WiFi feature and indicate the WiFi connection status only applicable to WiFi model For non WiFi model this button will be used to print the Printer Information Page and the Network Config...

Страница 15: ...owse through each menu and its options For menu items need to input change the numeric value by cycle accumulating 1 5 Print the Product Report Users can print the product report by manipulating the c...

Страница 16: ...ia 2 Paper and Print Media 2 2 2 1 Paper Specification 2 2 2 2 Loading Paper 2 4 2 2 1 Loading into Standard Input Tray 2 4 2 2 2 Loading into Multipurpose Input Tray 2 6 2 2 3 Loading into Optional T...

Страница 17: ...paper envelope paper Media size Auto A4 A5 Short Edge A5 Long Edge A6 JIS B5 IS0 B5 B6 Letter Legal Executive Folio Oficio Statement 16K Big 16K 32K Big 32K No 10 Env Monarch Env DL Env C5 Env C6 Env...

Страница 18: ...operation inappropriate temperature and humidity or other factors beyond the control of Pantum Before purchasing large quantities of print media make sure that the print media meets the specifications...

Страница 19: ...parencies approved for use in laser printers Use transparent print media that is not suitable for laser printers Thick Use only heavy paper that is approved for use in laser printers and meets the wei...

Страница 20: ...nting is different from that the dial sets the LCD display of the printer will show PaprSize Mismat indicating an error then it is necessary to reset the dial to eliminate the error For those paper ty...

Страница 21: ...arency contacts the correction roller Note When loading paper into the multipurpose input tray and the paper source is set up as Auto select or Multipurpose Input Tray as specified the printing will b...

Страница 22: ...ngth guide and paper width guide of the tray to the desired paper size slot so as to match with the length and width of the paper Note Do not overly squeeze the paper length guide and paper width guid...

Страница 23: ...e through the control panel 4 Raise the output tray to avoid the printed paper from slipping and falling Note If the paper loaded into the optional tray at one time exceed 550 pages 80 g m paper will...

Страница 24: ...river Software 3 Installation and Uninstallation of the Driver Software 3 2 3 1 Windows based Driver 3 2 3 1 1 Introduction 3 2 3 1 2 Installation Steps 3 2 3 1 3 Driver Uninstallation 3 11 3 2 Instal...

Страница 25: ...ws XP and Windows Server 2003 when connecting the equipment for the first time the system will pop up the window of Found New Hardware Wizard Please close this window If this window is not closed the...

Страница 26: ...ing system by default and users can select different languages according to their different needs Select Printer it shows the printer model and users can select the corresponding model based on the pr...

Страница 27: ...3 4 Click Back to return to the original interface 3 Installation Process Interface Select Install to enter the Driver Installation Process interface...

Страница 28: ...e it will cause an unsuccessful installation Different operating systems may pop up slightly different warning display interface 4 Installation Complete The program will automatically enter this inter...

Страница 29: ...rresponding series name language and installation method according to the printer model to be installed Installation Instruction USB Printer applicable to the local installation of all models Printers...

Страница 30: ...isplay if users install the Wired NET Model Users select the corresponding wired NET Model through Select Printer and the corresponding installation options are available through Installation mode 2 S...

Страница 31: ...name does not appear in the Detected Printer please click Refresh and search for printers on the network If you know the IP address of the printer to be connected you can select Specify an IP Address...

Страница 32: ...rface will display Users select the corresponding WiFi Model through Select Printer and the corresponding installation options are available through Installation mode Generally users select the third...

Страница 33: ...iver installation if Windows cannot verify the publisher of this driver software pops up to ask users whether to continue installation or not users should click on Install this driver software anyway...

Страница 34: ...to be uninstalled to enter the uninstallation interface Or click Start Control Panel and then click Uninstall Programs to find the product to be uninstalled with the uninstallation interface shown as...

Страница 35: ...in the message box the message box interface will disappear If any task remains in the print queue a warning will pop up saying The Pantum P3500 Series Laser Printer is in use Please uninstall the dr...

Страница 36: ...rdinary software under Mac The installation is divided into the following steps introduction license destination volume installation type installation and summary Installation Steps 1 Introduction Ins...

Страница 37: ...ense agreement dialog box Click Agree to accept the License Agreement and continue the installation 4 Installation Type Display the installation related information as shown below Click Install the fo...

Страница 38: ...3 15 5 Installation The installation progress is shown below 6 Summary Installation completes as shown below...

Страница 39: ...tion For printer models that support wired network features 4 2 4 2 Wireless Network Configuration For printer models that support wireless network features 4 2 4 2 1 WiFi Protected Setup 4 2 4 2 2 Se...

Страница 40: ...t support wireless network features For printer models that support WiFi features users can connect the printer with the wireless network through WiFi Protected Setup Web Server Setup or WiFi Configur...

Страница 41: ...Open the WiFi configuration tool from the driver installation package The specific steps are as follows 4 2 2 1 Windows System 1 Detect Wireless Network Card WiFi configuration tool can search the wi...

Страница 42: ...r SSID Manually interface i e Step 3 Refresh Searching for wireless network information again Next Enter the Information Input interface Cancel The prompt of cancellation appears after clicking it As...

Страница 43: ...n of the wireless network Note Safe Mode is currently available in three types None WEP and WPA WPA2 When it is None the password entry field will be hidden which means no password is needed while con...

Страница 44: ...ompting window will pop up 5 Configuration Completed After completing the above steps the Wireless Network Configuration Result interface pops up The configuration result will be displayed If the conf...

Страница 45: ...with the computer Click Next and the program will automatically search for the printers connected to the PC currently If searching for the printer models supported by this PC is failed it will remain...

Страница 46: ...redentials provided To reenter the credentials please click Previous The following message will appear if the printer can apply the configuration by using the wireless network provided but the PC does...

Страница 47: ...ly by using a wireless card in the computer If the computer does not have a wireless card the option of Enter SSID Manually will be automatically ticked on the Wireless Network List page Please skip t...

Страница 48: ...ter the Information Input interface Enter SSID Manually click to switch to the Enter SSID Manually interface i e Step 3 Refresh Searching for wireless network information again Next Enter the Informat...

Страница 49: ...allow you to print the list of wireless networks detected by the printer Next enter the Information Input interface Note If the printer with current configuration has ongoing printing work the followi...

Страница 50: ...rd is unchecked by default when it is checked the password entered will be displayed as it is instead of asterisks If the printer with current configuration has ongoing printing work the following err...

Страница 51: ...r with the computer Click Next and the program will automatically search for the printers connected to the PC currently If searching for the printer models supported by this PC is failed it will remai...

Страница 52: ...credentials provided To reenter the credentials please click Previous The following message will appear if the printer can apply the configuration by using the wireless network provided but the PC doe...

Страница 53: ...etwork with the wireless credentials provided 4 2 3 Setting up through Web Server You can use the embedded Web server of the printer to conduct the wireless network configuration 1 Print the network i...

Страница 54: ...on the control panel 1 Press Menu to enter the Menu Settings interface 2 Press direction key or to select the 4 Network Set option and press OK 3 Press direction key or to select the 2 Wireless Conf o...

Страница 55: ...r change IP settings 1 Print the network information page and view the IP address of the printer Note For printing product network information page please refer to Chapter 1 Enter the IP address into...

Страница 56: ...WiFi hotspot etc for Printer Setting can complete the settings of Printing Preferences e mail and other relative configuration information 4 3 1 2 Set or Change Web Page Login Password Users can real...

Страница 57: ...gh a network cable and complete the startup preparation work 2 The printer will automatically obtain the IP address assigned by the server The IP address obtained automatically can be used after a few...

Страница 58: ...de into Automatic or Manual To reset all the parameter settings of the printer users can restore to the factory settings and please refer to Chapter 6 for the specific operations 4 3 2 Control Panel S...

Страница 59: ...tW or 2 WPS PIN mode 4 3 2 2 Network Information Users can check the network status through Network Information 1 Press Menu to enter the Menu Settings interface 2 Press direction key or to select the...

Страница 60: ...ateway 5 Select the 2 Wireless Info option and press OK Press direction key or to select 1 Connect state 2 IP Address 3 Subnet mask 4 Gateway 5 Channel or 6 SSID 6 Select the 3 WiFi Dir Info option an...

Страница 61: ...5 1 5 Chapter Mobile Print 5 Mobile Print 5 2 5 1 WiFi Hotspot Connection Method 5 2 5 2 WiFi Printing Operations 5 2 5 2 1 For Android Devices 5 2 5 2 2 For Apple IOS Devices 5 2...

Страница 62: ...ation Information Page report through the control panel to check the SSID hotspot names in it so that you can connect the mobile device to the corresponding hotspot signal 5 2 WiFi Printing Operations...

Страница 63: ...lect photos you need to print the following interface pops up 4 Click the icon on the bottom left corner the following interface pops up 5 Click Print on the bottom left corner the following interface...

Страница 64: ...5 4 6 Click Select Printer to select the corresponding printer 7 Select the number of copies 8 Click Print to start printing...

Страница 65: ...6 1 6 Chapter System Settings 6 System Settings 6 2 6 1 Language Setting 6 2 6 2 Sleep Time Setting 6 2 6 3 Toner Save Setting 6 3 6 4 Restore Factory Settings 6 5...

Страница 66: ...ce 2 Press OK to select the 1 System Setting option 3 Press OK to select the 1 Language Set option as shown below 6 2 Sleep Time Setting Set the Sleep Time Mode can lower the power consumption Sleep t...

Страница 67: ...mode 6 3 Toner Save Setting Users can select Toner Save Setting to lower the cost of printing When the Toner Save mode is On the output color of the print will be lighter The Default Setting is Off 1...

Страница 68: ...s after selecting the 2 Open option it indicates that the toner save setting is on 5 Press Menu to exit the menu interface or select Back which is the last item of each menu and press OK to exit the m...

Страница 69: ...actory Settings is used to restore the default settings of the printer 1 Press Menu to enter the Menu Settings interface 2 Press OK to select the 1 System Setting option 3 Press direction key or to se...

Страница 70: ...Tray Dial Settings 7 3 7 2 2 Tray Settings through Control Panel 7 4 7 3 Open Help Document 7 5 7 4 Printing Mode 7 5 7 4 1 Printing with Standard Input Tray 7 6 7 4 2 Printing with Multipurpose Inpu...

Страница 71: ...tomatic Duplex Print Collate Print Reverse Print N in 1 Poster Print For Windows system only Zoom Print Custom Size Note You can select the 2 x 2 Poster Print in N in 1 to enable the poster printing f...

Страница 72: ...from the specific tray Users can also choose not to set and adjust to the position of providing no limitation on the tray and the paper type Dial Support Sizes B5 STA LGL LTR A4 and A5 1 Completely dr...

Страница 73: ...d the optional tray Here we take the standard input tray as an example 1 Press Menu to enter the Menu Settings interface 2 Press direction key or to select the 2 Tray Setup option and press OK 2 Tray...

Страница 74: ...the information on print settings 7 4 Printing Mode This printer can perform the printing operation with the standard input tray the multipurpose input tray and the optional tray If there is any prin...

Страница 75: ...Printing with Multipurpose Input Tray When loading paper into the multipurpose input tray the printer will automatically print with the paper in the multipurpose input tray Note The multipurpose input...

Страница 76: ...l or remove the optional tray After the installation of the optional tray please do not lift the printer up during the printing process or else the communication with the optional tray will fail Users...

Страница 77: ...he paper source is set as Optional Tray I II by users the printer will get paper from the optional tray to finish the print job Note The optional tray can be loaded with 550 pages of plain paper 80 g...

Страница 78: ...per media are not suitable for automatic duplex print If the paper loaded into the standard input tray at one time exceed 250 pages paper will jam or cannot be fed in Automatic duplex print does not s...

Страница 79: ...nting with plain paper 3 Automatic duplex print with the optional tray Before printing ensure that certain amount of media is loaded into the optional tray and there is no media in the standard and mu...

Страница 80: ...tum printer with the appropriate model 4 Click Preferences or Properties button for the configuration of printing 5 Select Basic tab in the Duplex Printing area and select Long Edge or Short Edge as t...

Страница 81: ...per platform to prevent the printed paper from sliding out of the output tray If you choose not to raise the paper platform of the output tray we recommend that you immediately remove the printed pape...

Страница 82: ...Chapter Routine Maintenance 8 Routine Maintenance 8 2 8 1 Cleaning the Printer 8 2 8 2 Maintenance of Laser Toner Cartridge 8 3 8 2 1 About Laser Toner Cartridge 8 3 8 2 2 Replace Laser Toner Cartridg...

Страница 83: ...n the shaded area as shown in the following figure 1 Use a soft cloth to wipe the outside of the printer clean 2 Open the front cover to take out the laser toner cartridge Note When removing the laser...

Страница 84: ...do not put the laser toner cartridge near any source of ignition so as to avoid causing a fire When removing or disassembling the laser toner cartridge please pay attention to the toner leakage proble...

Страница 85: ...cartridge into the printer so as to avoid photosensitive drum damage caused by exposing to too much direct sunlight or indoor light When installing the laser toner cartridge do not touch the surface...

Страница 86: ...into the printer along the guides and close the cover tightly Note Check whether there is any seal before installing the toner cartridge into the printer if there is any please tear off the seal and t...

Страница 87: ...the Tray 9 2 9 1 2 Paper Jam in the Manual Input Tray 9 3 9 1 3 Paper Jam in the Optional Tray 9 4 9 1 4 Internal Paper Jam 9 5 9 1 5 Paper Jam in the Fuser Unit 9 6 9 1 6 Duplex Unit Jam 9 7 9 2 Sof...

Страница 88: ...printer and the computer Whether the correct printer driver is selected and installed properly Whether the computer port is properly configured and is connected to the proper printer port 9 1 Clearin...

Страница 89: ...med paper reload the tray into the printer then the printer will automatically resume printing 9 1 2 Paper Jam in the Manual Input Tray 1 Gently draw the jammed paper out 2 After removing the jammed p...

Страница 90: ...the following steps based on the prompts on the LCD display of the control panel to remove the jammed paper 1 Draw out the drawer of the optional tray 2 Gently draw the jammed paper straight out 3 Aft...

Страница 91: ...nput Tray 2 Remove the jammed paper from the standard input tray 3 Put the tray back into the printer after removing the jammed paper 9 1 4 Internal Paper Jam Note Do not touch the shaded area as foll...

Страница 92: ...cartridge with a black plastic bag or cover it with paper 3 Gently draw the jammed paper straight out 4 After removing the jammed paper reload the laser toner cartridge and close the front cover then...

Страница 93: ...ting unit from the back of the printer 2 Remove the jammed paper from the duplex unit 3 If the paper does not come out together with the duplex unit open the tray and remove the jammed paper directly...

Страница 94: ...ddress with the printer Mac address in the DHCP network 9 3 Common Trouble Shooting 9 3 1 Common Trouble Trouble Cause Solution Printer Problems The printer does not work The cable between the compute...

Страница 95: ...the paper that meets specifications If you print on special print media please use the multipurpose input tray Clean the feed channel Clean the feed roller Print with Multi page Fed Paper Excessive st...

Страница 96: ...int media that does not meet usage specifications such as the media is damp or too rough has been used The feed channel is dirty The internal part of the laser toner cartridge is damaged The reflectiv...

Страница 97: ...contact Pantum Customer Service to repair or replace the fuser component Skewed pages The print media is loaded incorrectly The feed channel of the printer is dirty Ensure correct loading of the print...

Страница 98: ...e inside of the printer is dirty The laser toner cartridge is damaged The internal part of the printer is damaged Please use the print media within the specification range Clean the inside of the prin...

Страница 99: ......

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