| S0000473 | January 2022 rev6
© Pandrol 2022
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7. TROUBLESHOOTING GUIDE
Fault
Possible causes
Solutions
The HFP does not turn on.
Batteries are empty
Check the batteries level. If the
problem persists, contact the after-
sales service.
Batteries not fully pushed into
the sockets
Push the batteries to the end
Internal problem
Contact after-sales service
The HFP displays a red light
on startup or the HFP does
not start.
Batteries are empty
Check the batteries level. If the
problem persists, contact the after-
sales service.
Engine damaged
Contact after-sales service
HFP starts, but does not
create a flame
The gas supply is not connected
or the gas cylinder is not
opened.
Check the gas supply
The solenoid valve is damaged
Listen if the solenoid valve is
functioning or if gas is coming out.
Damaged high voltage generator
Check that a cracking noise can be
heard within the first 5 seconds after
pressing START. If no noise, contact
the after-sales service.
The HFP can be ignited with a bell
igniter. (See procedure)
The HFP starts up, but the
flame is blown out.
Wind
Restart the cycle. Ignition is more
stable when the nozzle is hot. If the
problem persists, contact the after-
sales service.
The nozzle is damaged
The nozzle has overheated
Contact the after-sales service
The time cannot be set or
the display stops
responding
Display damaged
Contact after-sales service
