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Troubleshooting
Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution in the
table or a problem is not described below.
Symptom
Cause/solution
Reference
pages
Power is not turned on.
• Are the PoE device and the network
connector on the rear of the camera
connected using a LAN cable?
Check whether the connection is
appropriately established.
• Depending on the PoE device, the
power supply will stop when the
demanded power exceeds its total
power limit for all PoE ports.
Refer to the operating instructions of
the PoE device in use.
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