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• Are the correct user name and password entered?
Confirm the correct user name and password.
When MPEG-4 is selected for the image compression
method of the camera, live images may not be displayed
in the image display area and black screen will be dis-
played for a few minutes in the following cases.
• When frequently checked if the appropriate values are
set for the recording settings (by clicking the
[Measurement] button on the "Program Setup" win-
dow (advanced setup menu: "Schedule" -
"Program")).
• When the settings of the unit are saved repeatedly.
Wait around 10 minutes without any operations. The
unit will function normally.
Cannot close the authenti-
cation window displayed
when displaying the basic
operation window.
Live/recorded images in
MPEG-4 format are not dis-
played in a normal manner.
Cannot play the downloaded
image file.
Refer to the
Setup
Instructions
(PDF).
–
• When turning on the power of this unit or when con-
necting the LAN cable to the camera port when the
camera is active, images may not be
displayed/recorded in a normal manner for around a
minute (at a maximum) just after turning on the power
of this unit or after connecting the LAN cable to the
camera port.
–
• When any setting of the SETUP MENU has been
changed during the download, the download will be
canceled automatically. In this case, the downloaded
file is not a complete file and it is impossible to play it.
• The "ActiveX control" is not installed in the PC. Install
the "ActiveX control" by referring to the following
page.
The message "Please Wait."
remains on the screen.
No live image is displayed.
Refer to the
Setup
Instructions
(PDF).
Refer to the
Setup
Instructions
(PDF).
Refer to the
Setup
Instructions
(PDF).
–
64
• Are the connected network cameras configured cor-
rectly? Check the settings of the setup menu
("Camera" -"NW Camera Setup").
• Are the settings of the setup menu configured correct-
ly? Check the settings of the setup menu ("Schedule"
- "Program" - "LIVE VIDEO").
• Are the network settings of the cameras and the unit
configured correctly? Check the settings of IP
address, subnet mask and default gateway for them.
Reference
pages
Cause/solution
Symptom
