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Introduction

This Installation Manual is designed to serve as an overall technical reference for the Panasonic Video
Intercom System Control Box. It provides instructions for installing the hardware, and programming the
Control Box using Web Maintenance Console.

The Structure of this Manual

This manual contains the following sections:

Section 1 Safety Precautions

Provides important information intended to prevent personal injury and property damage.

Section 2 System Outline

Provides general information on the Control Box, including the system capacity and specifications.

Section 3 Information about the Activation Keys

Provides information on activation keys, including how to obtain activation keys.

Section 4 Installation

Describes the procedures to install the Control Box. Detailed instructions for planning the installation site
and cabling of peripheral equipment are provided.

Section 5 Programming Information

Describes structure and functions of the Web Maintenance Console for programming IP telephones and
the Control Box.

Section 6 Networking Information

Provides information about topics such as using the Control Box in a VoIP network, and the TCP ports
used by the Control Box.

Section 7 Troubleshooting

Provides information on the Control Box and telephone troubleshooting.

Section 8 Appendix

Provides information about System Prompt Languages.

About the Other Manuals

Along with this Installation Manual, the following manuals are available:

Feature Manual

Describes all basic, optional and programmable features of the Control Box.

PC Programming Manual

Provides step-by-step instructions for performing system programming using a PC.

Operating Manual

Provides operating instructions for end users using SIP telephones.

About the software version of your Control Box

The contents of this manual apply to a certain software version, as indicated on the cover of this manual. To
confirm the software version, see "How do I confirm the software version of the Control Box?" in "2.3
Frequently Asked Questions (FAQ)" of the PC Programming Manual.
To update the software, see "5.1 System Control—Program Update" in the PC Programming Manual.

Trademarks

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iPhone and iPad Air are trademarks of Apple Inc., registered in the U.S. and other countries.

•

Android™ is a trademark of Google LLC.

•

All trademarks identified herein are the property of their respective owners.

Introduction

Installation Manual

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Содержание VL-VN1800

Страница 1: ... manual carefully before using this product and save this manual for future use In particular be sure to read 1 1 For Your Safety page 8 before using this product PNMPR Software File Version 001 00000 or later Manuals and supporting information are provided on the Panasonic Web site at https panasonic net cns pcc support intercom vn1900 ...

Страница 2: ...to 2 1 2 System configuration Notice Prior to connection of this product please verify that the intended operating environment is supported Satisfactory performance cannot be guaranteed for the following interoperability and compatibility with all devices and systems connected to this product Note Some optional hardware software and features are not available in some countries areas Please consult...

Страница 3: ...ut topics such as using the Control Box in a VoIP network and the TCP ports used by the Control Box Section 7 Troubleshooting Provides information on the Control Box and telephone troubleshooting Section 8 Appendix Provides information about System Prompt Languages About the Other Manuals Along with this Installation Manual the following manuals are available Feature Manual Describes all basic opt...

Страница 4: ...Introduction 4 Installation Manual ...

Страница 5: ...he Main Unit 35 4 4 2 LAN Connections for IP Telephones 37 4 5 Starting the Control Box 37 5 Programming Information 41 5 1 Overview of Web Maintenance Console 42 5 2 PC Connection 42 5 3 Starting Web Maintenance Console 44 5 4 Programming the Control Box 46 5 4 1 Quick Setup Wizard 46 5 4 2 After Quick Setup Wizard has been Completed 48 5 4 3 Enabling the DHCP Server Feature 48 5 4 4 Installing A...

Страница 6: ...1 7 Network Devices 56 6 1 8 Network Time Protocol NTP 56 6 2 Port Security 57 7 Troubleshooting 59 7 1 Troubleshooting 60 7 1 1 Installation 60 7 1 2 Operation 61 7 1 3 Restarting the Control Box 61 7 1 4 Troubleshooting by Error Log 62 8 Appendix 65 8 1 System Prompt Languages 66 Table of Contents 6 Installation Manual ...

Страница 7: ...Section 1 Safety Precautions This section provides important information intended to prevent personal injury and property damage Installation Manual 7 ...

Страница 8: ...ly Notice Panasonic assumes no responsibility for injuries or property damage resulting from failures arising out of improper installation or operation inconsistent with this documentation WARNING For All Telephone Equipment Do not install the product in any other way than described in relevant manuals Do not install the product in a place exposed to rain or moisture or a place where water oil or ...

Страница 9: ...have an earthed outlet please have one installed Do not bypass this safety feature by tampering with the plug Unplug the product from the wall outlet and have it serviced by qualified service personnel in the following cases a When the power supply cord or plug is damaged or frayed b If liquid has been spilled into the product c If the product has been exposed to rain or water d If the product doe...

Страница 10: ... The earthing wire of the AC cable has an effect against external noise and lightning strikes but it may not be enough to protect the unit and to ensure electromagnetic compatibility A permanent connection between earth and the earth terminal of the unit must be made Proper earthing connection to earth is very important to reduce the risk to the user of electrocution or to protect the unit from th...

Страница 11: ...he power supply cord is used as the main disconnect device Ensure that the AC outlet is located near the equipment and is easily accessible Slots and openings in the back and right side of the cabinet are provided for ventilation to protect it from overheating these openings must not be blocked or covered The openings should never be blocked by placing the unit on a bed sofa rug or other similar s...

Страница 12: ...when abnormal fan operation is detected in the system heat control In that case consult the system administrator to replace of the fan The operating conditions e g CPU usage percentage memory usage and Storage Memory Card product life are monitored and monitoring results will be notified by methods such as the error log MIB and system alarm For details consult your system administrator Notice For ...

Страница 13: ...ructions The following or similar rack mount instructions are included with the installation instructions a Elevated Operating Ambient If installed in a closed or multi unit rack assembly the operating ambient temperature of the rack environment may be greater than room ambient Therefore consideration should be given to installing the equipment in an environment compatible with the maximum ambient...

Страница 14: ...isk of electric shock Disposal of Old Equipment and Batteries Only for European Union and countries with recycling systems 1 2 These symbols on the products packaging and or accompanying documents mean that used electrical and electronic products and batteries must not be mixed with general household waste For proper treatment recovery and recycling of old products and used batteries please take t...

Страница 15: ...FOR THE AC OUTLET IN YOUR PREMISES THEN THE FUSE SHOULD BE REMOVED AND THE PLUG CUT OFF AND DISPOSED OF SAFELY THERE IS A DANGER OF SEVERE ELECTRICAL SHOCK IF THE CUT OFF PLUG IS INSERTED INTO ANY 13 AMP SOCKET WARNING This appliance must be earthed How to replace the fuse Open the fuse compartment with a screwdriver and replace the fuse and fuse cover For users in Germany only Machine Noise Infor...

Страница 16: ...arrier concerned APPLICABLE ONLY TO TELECOM CUSTOMERS WHO HAVE AUTOMATIC ACCESS TO OTHER CARRIERS FOR TOLL CALLS When calling back a number from the Caller ID list all numbers prefixed with 0 AREA CODE will be automatically forwarded to your toll carrier This includes numbers in your local calling area The zero area code should either be removed when calling back local numbers or check with your t...

Страница 17: ...at the Storage Memory Card so that information cannot be retrieved from it 6 To prevent data leakage render the Storage Memory Card physically unusable before disposal 7 When user information is sent from the Control Box to a PC the confidentiality of that information becomes the responsibility of the customer Before disposing of the PC ensure that data cannot be retrieved from it by formatting th...

Страница 18: ...13 You will never receive enquires about passwords from Panasonic 1 4 Data Security 18 Installation Manual ...

Страница 19: ...Section 2 System Outline This section provides general information on the Control Box including the system capacity and specifications Installation Manual 19 ...

Страница 20: ...ion 2 1 2 System configuration Support up to 2000 SIP devices 1 on a system with a Control Box example 1 R1 R2 R3 1 2 R1 R2 R3 1 2 Gate Reception Guard VL VN1800 Control box Smartphone 3 Router Internet Internet Public IP address 2 Mobile network Push server F A B C N G D H I J K M L E E 3 E 3 2 1 Basic System Construction 20 Installation Manual ...

Страница 21: ...he Internet Service Provider Router configuration is required in order for the Video Intercom System app to function For more information consult your dealer 3 Smartphones must be connected to the internet in order for the Video Intercom System app to function The Video Intercom System app will not function when the smartphone is connected to the same local network local network of the residence a...

Страница 22: ... phones can be registered to a lobby station for easy calling For information about software updates for each device consult your dealer 5 By installing the Video Intercom System app on a smartphone you can expand the features available when using the VL VN1800 control box system with a smartphone In order to use the Video Intercom System app you must download it to your smartphone and register yo...

Страница 23: ...ty s system configuration the number of smartphones that can be registered differs For more information refer to the distributed QR code document or consult your facility staff 10 If PoE compatible switching hubs are used they can supply power to room monitors and door stations 11 Up to 32 network cameras can be registered to a room monitor for easy camera monitoring 12 A relay box is used to conn...

Страница 24: ...NT Port Gigabit LAN Interface for Maintenance 10BASE T 100BASE TX 1000BASE T Auto MDI MDI X LAN1 Port Gigabit LAN Interface for IP Extension LAN2 Port Gigabit LAN Interface for IP Extension LAN3 Port Gigabit LAN Interface Factory use only Air cooling method FAN Dimension 430 mm W 88 mm H 340 mm D Weight 4 5 kg 2 2 2 System Capacity Maximum Devices This Control Box supports the following number of ...

Страница 25: ...Section 3 Information about the Activation Keys Installation Manual 25 ...

Страница 26: ...activation key sold separately Depending on your facility s system configuration the maximum number of smartphones that can be registered differs 2 This activation key is only enabled for a control box with the MPR ID specified in this leaflet Activation keys must be purchased The number of activation keys required differs depending on the number of smartphones to be registered After purchasing th...

Страница 27: ...on This section describes the procedures to install the Control Box Detailed instructions for planning the installation site installing the main unit and cabling of peripheral equipment are provided Installation Manual 27 ...

Страница 28: ...rformance of the product CAUTION Do not install the system in the following locations In direct sunlight and hot cold or humid places Temperature range 0 to 40 Areas where sulphuric gases may be present such as near thermal springs Near devices that generate high frequencies such as sewing machines or electric welders Locations where other objects will obstruct the area around the unit Be especial...

Страница 29: ...n error log will indicate when abnormal fan operation is detected in the system heat control In that case consult the system administrator to replace of the fan The operating conditions e g CPU usage percentage memory usage and Main Storage Memory Card product life are monitored and monitoring results will be notified by methods such as the error log and system alarm For details consult your syste...

Страница 30: ...dicator J Power Switch K Earth Terminal L AC Inlet M Hook Clip Hole 1 For details about the SYSTEM MODE indicator refer to LED Indications Pin Assignments MNT Port LAN Port WAN Port 10BASE T 100BASE TX No Signal Name Input I Output O Function 8 1 1 TPO O Transmit data 2 TPO O Transmit data 3 TPI I Receive data 4 5 Reserved 6 TPI I Receive data 7 8 Reserved 4 2 2 Names and Locations 30 Installation...

Страница 31: ... in Amber Control Box status indication ON Ready to shutdown Flashing Shutting down Red Control Box status indication ON Alarm The cause may be one of the following Power was cut without performing the shutdown procedure No IP address assigned for the DSP card by the DHCP server Flashing Initialise failed BATT ALARM Red Alarm indication OFF Normal During operation indicates that the voltage of the...

Страница 32: ...UTION For earthing wire green and yellow insulation is required and the cross sectional area of the conductor must be more than 0 75 mm2 or 18 AWG Notice Be sure to comply with applicable local regulations e g laws guidelines 4 2 4 19 inch Rack Mounting WARNING Be careful not to drop any components Dropping components may damage them or cause an injury When mounting the unit on a 19 inch rack only...

Страница 33: ...nt listed on the unit s name plate does not exceed the threshold current for the breaker 1 Fix the attachment brackets to the left and right sides of the unit with 3 screws on each side Recommended torque 0 8 N m 8 2 kgf cm to 1 0 N m 10 2 kgf cm 1 2 Place the unit in the 19 inch rack and fix both attachment brackets to the rack with the rack s proprietary mounting equipment 2 1 2 B A A Attachment...

Страница 34: ...Box It is used for system programming diagnostics and external system database storage save load functions Pin Assignments for 10BASE T 100BASE TX No Signal Name Input I Output O Function 8 1 1 TPO O Transmit data 2 TPO O Transmit data 3 TPI I Receive data 4 5 Reserved 6 TPI I Receive data 7 8 Reserved 4 3 Connection of Peripherals 34 Installation Manual ...

Страница 35: ...D3 I O Transmit and receive data 3 Note You can use 1000BASE T cables for 10BASE T 100BASE TX connections 4 4 LAN Connection 4 4 1 LAN Connection for the Main Unit Connecting the Main Unit to the LAN The Control Box is equipped with a LAN port for connecting to a LAN so that SIP phones and PCs can be connected on a private IP network When the Control Box is connected to the LAN for the first time ...

Страница 36: ...TRD3 5 6 7 8 TRD0 TRD0 TRD1 TRD2 TRD2 TRD1 TRD3 TRD3 1 2 3 4 5 6 7 8 Note Use an Ethernet cable with an RJ45 connector for connection to a switching hub The cable should be a CAT 5 Category 5 or higher for 10BASE T 100BASE TX or CAT 5e Enhanced Category 5 or higher for 1000BASE T Make sure that all CAT 5 CAT 5e cables in use are not over 100 m in length Make sure to set the port of the switching h...

Страница 37: ...02 1Q compliant and is configured for VLANs In addition the port of a switching hub that the IP telephone is connected to must be set to Trunk port to allow VLAN tagging Consult your network administrator for details Connecting an AC Adaptor to an IP Telephone Some SIP phones comply with the IEEE 802 3af Power over Ethernet PoE standard If PoE is available on your network these IP telephones can r...

Страница 38: ...indicated Push the hook clip in the direction of the arrow until it clicks Note For safety reasons do not stretch or pinch the AC power cord 1 1 To AC outlet 2 Plug the other end of the cord into an AC outlet System Initialisation Procedure All data except for system prompts will be erased Data that is erased includes Unified Messaging data The settings for the Control Box will be initialised to t...

Страница 39: ...ATUS Indicator B System Mode Switch 2 Turn on the power switch of the Control Box The STATUS indicator will flash green 3 While the STATUS indicator is flashing green slide the System Mode Switch back to the NORMAL position Depending on the configuration initialisation takes about 2 5 minutes If successfully executed the STATUS indicator will stop flashing and remain lit up 4 5 Starting the Contro...

Страница 40: ...4 5 Starting the Control Box 40 Installation Manual ...

Страница 41: ...section describes the structure and functions of the Web Maintenance Console for programming IP telephones and the Control Box Further information on programming the Control Box for use with a VoIP network is included Installation Manual 41 ...

Страница 42: ...Maintenance Console Features C Menu Buttons Note The contents and design of the software are subject to change without notice 5 2 PC Connection Control Box has 4 physical ports for PC and LAN connections A default IP address is assigned to each port You can connect a PC to the Control Box either directly or over a LAN using the appropriate method for the port being used Port Default IP Address Def...

Страница 43: ...lish a connection to the Control Box Note Use an Ethernet cable with an RJ45 connector to connect a PC to the Control Box For pin assignments and maximum cabling distance refer to 4 3 Connection of Peripherals Connection via LAN Switching Hub LAN Port LAN PC Note For details about connecting a switching hub to the Control Box refer to 4 4 1 LAN Connection for the Main Unit 5 2 PC Connection Instal...

Страница 44: ... reserved Licence to copy and use this software is granted provided that it is identified as the RSA Data Security Inc MD5 Message Digest Algorithm in all material mentioning or referencing this software or this function Licence is also granted to make and use derivative works provided that such works are identified as derived from the RSA Data Security Inc MD5 Message Digest Algorithm in all mate...

Страница 45: ...al Private Network VPN and 4 4 1 LAN Connection for the Main Unit 2 Access Web Maintenance Console MNT Port Connection Launch your Web browser and in the address bar enter the following address exactly as shown 223 0 0 1 Note The default subnet mask for the MNT port is 255 255 255 0 If connecting using 223 0 0 1 takes a long time configure a static IP address for the PC LAN or VPN Connection Launc...

Страница 46: ...t screen click Browse and then select a preconfigured DNSYS file 4 Click Execute 5 When you are prompted to restart the Control Box click OK To configure the Control Box s settings manually 1 Click Install next to installation setup 2 On the screen that appears specify the settings as explained below UM Prompt Setting Language Select your language from the drop down list Password Setting An admini...

Страница 47: ...erver feature must be disabled The Control Box will not start properly if IP addresses cannot be assigned automatically by the DHCP server when the Control Box has been set to obtain IP addresses automatically In this case you need to consult your network administrator because the DHCP server in your network may not be running or a network failure may have occurred If the DHCP server is not availa...

Страница 48: ...ter the IP Address 1 of the DSP card Import File On this screen you can import 5 types of files configured for the Control Box in CSV format 5 4 2 After Quick Setup Wizard has been Completed Changing IP Address Settings Do not change the IP address of the Control Box once IP telephones are registered to the Control Box using the set IP address The IP telephones will not operate properly if the IP ...

Страница 49: ...ivation total number of registered activation keys Used Activation number of currently used activation keys 3 Enter activation key in the Input Activation key for Mobile box For information about activation keys refer to the leaflet supplied with VL AKA005 4 Click OK 5 A confirmation message appears Click OK to save settings Note The activation key cannot be reissued unless the MPR card that is ho...

Страница 50: ...ring IP Telephones 5 6 1 Registering IP Telephones After connecting SIP phones to the Control Box over a network register those IP terminals to the Control Box manually Follow the procedure below for registration 1 Do the following settings a Click Setup Control Box Configuration Configuration Slot b Click V SIPEXT c Click Port Property 2 Set passwords for the SIP extensions a Click the cell in th...

Страница 51: ...egistering IP Telephones De registration of SIP Phones The de registration of SIP phones is carried out by deleting either the extension number or password registered in the Control Box 1 Do the following settings a Click Setup Control Box Configuration Configuration Slot b Click V SIPEXT c Click Port Property 2 Do the following settings a Click the cell in the Connection column for the port of th...

Страница 52: ...camera s snapshot Set the port setting of NAT SIP Proxy Server to the same setting values as 9 3 1 Control Box Configuration 1 1 Configuration Slot Site Property Main in the PC Programming Manual Refer to the setting values of 9 3 1 Control Box Configuration 1 1 Configuration Slot Site Property Main in the PC Programming Manual and set the following range Start port NAT Voice RTP UDP Port No setti...

Страница 53: ...tion provides information about topics such as using the Control Box in a VoIP network and the TCP ports used by the Control Box Further information on programming the Control Box for use with a VoIP network is included Installation Manual 53 ...

Страница 54: ... the VoIP network IP Address Identifies the location of the Control Box in the network during VoIP communications VLAN ID Identifies the ID of the logical segment within the corporate LAN through which voice packets from IP telephones travel For details refer to 6 1 3 VLAN Virtual LAN 6 1 2 DHCP Dynamic Host Configuration Protocol Server To establish communication over a VoIP network IP addresses ...

Страница 55: ...nt and to reduce the load on the network As a consequence speech quality can be assured Therefore we recommend using the VLAN feature to perform VoIP communication effectively Notice The Control Box s LAN port does not support VLAN tagging Therefore connect the Control Box s LAN port to a port of the switching hub that is set to Untagged and the IP telephone to a port set to Trunk to allow VLAN ta...

Страница 56: ...connection If other types of cables are used communication may not be carried out normally Are Enhanced Category 5 CAT 5e or higher cables used for 1000BASE T When connecting network devices make sure to use CAT 5e or higher cables for 1000BASE T If other types of cables are used communication may not be carried out normally 6 1 8 Network Time Protocol NTP The Control Box can be configured to cont...

Страница 57: ... TCP HTTPS WAN Server Changeable 33321 TCP Access Point Login Telnet Server Changeable 36060 1 UDP NAT SIP Server Changeable 1 Follow the import file setting values of Quick Setup Port Numbers for MNT Port Port Number Protocol Application Client Server Changeable Fixed 25 TCP UDP SMTP Server Changeable 53 UDP DNS Server Changeable 67 UDP DHCP Server Changeable 80 TCP HTTP Server Changeable 123 UDP...

Страница 58: ...mber Protocol Application Client Server Changeable Fixed 21000 21511 1 UDP RTP RTCP for NAT traversal Changeable 1 Follow the import file setting values of Quick Setup 6 2 Port Security 58 Installation Manual ...

Страница 59: ...Section 7 Troubleshooting This section provides information on the Control Box and telephone troubleshooting Installation Manual 59 ...

Страница 60: ...tion Replace the SIP phone Poor connection Make sure that an 8 pin twisted pair cable is used for connection Make sure that none of the CAT 5 CAT 5e cables in use are over 100 m in length Make sure that a straight cable is used for connection to a switching hub Network malfunction Make sure that all network devices in use are switched on The Control Box does not operate properly Restart the Contro...

Страница 61: ...Box If the Control Box does not operate properly restart the Control Box using Web Maintenance Console Before restarting the Control Box try the system feature again to confirm whether there definitely is a problem or not Note With this procedure data stored in memory is not cleared Be aware that restarting the Control Box with the System Mode Switch in the SYSTEM INITIALIZE position clears all da...

Страница 62: ...ode and Reset Time for the system reset For details about the settings refer to the PC Programming Manual 6 Click Apply or OK to set the system reset The Control Box will restart at the specified time PC Programming Manual References 5 2 System Control System Reset 7 1 4 Troubleshooting by Error Log When a major system error occurs in the Control Box the STATUS indicator on the front of the cabine...

Страница 63: ...ole system or result in system failure Information Displays information log 4 Error Code The 3 digit error code assigned by the Control Box For details about the error code refer to item 7 in this table 5 Sub Code SMDR The 10 digit sub code of the relevant hardware BBBWXYYZZZ Web Maintenance Console The 7 digit sub code of the relevant hardware WXYYZZZ For details about the contents of error sub c...

Страница 64: ... Sample List of Errors and Solutions For each error code the error message probable cause and solutions are explained 7 1 4 Troubleshooting by Error Log 64 Installation Manual ...

Страница 65: ...Section 8 Appendix This section provides information about System Prompt Languages Installation Manual 65 ...

Страница 66: ... System prompt languages stored in the Storage Memory Card installed by default No 1 Primary UK English No 2 Spanish No 3 French No 4 German No 5 Dutch No 6 Italian No 7 Swedish 8 1 System Prompt Languages 66 Installation Manual ...

Страница 67: ...Note Installation Manual 67 ...

Страница 68: ... your purchase to aid in identification in the event of theft MODEL NO SERIAL NO DATE OF PURCHASE NAME OF DEALER DEALER S ADDRESS DEALER S TEL NO For Europe For information of Compliance with EU relevant Regulatory Directives Contact to Authorised Representative Panasonic Testing Centre Panasonic Marketing Europe GmbH Winsbergring 15 22525 Hamburg Germany 1006 Oaza Kadoma Kadoma shi Osaka 571 8501...

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