FAQs
46
FAQs
Before requesting service or assistance, please follow these simple guides to resolve the problem.
If the problem still persists, please contact your local Panasonic dealer for assistance.
Block noise, frozen or disappearing image occurs in DVB mode / White spots or shadow image (ghosting)
occurs in Analogue mode / Some channels cannot be tuned
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Check the position, direction and connection of the aerial.
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Weather conditions will affect signal reception (heavy rain, snow, etc.), in particular in poor reception areas. Even
during good weather, the high pressure can cause poor reception of some channels.
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Due to the digital reception technologies involved, quality of the digital signals may be relatively low in some
cases, despite good reception of analogue channels.
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Turn the TV to standby mode with Standby On / Off switch, then turn it on again.
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If problem persists, consult your local dealer or service provider for the availability of services.
No programmes shown on TV Guide
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Check the digital transmitter.
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Adjust the direction of the aerial to another transmitter installed nearby.
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Check the analogue broadcast. If the image quality is poor, check the aerial and consult your local dealer.
Neither image nor sound is produced
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Check the TV is turned on.
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Check the mains lead is plugged into the TV and the socket outlet.
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Check the TV is in AV mode.
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Check the correct input mode is selected.
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Check the Picture Menu (p. 25) and volume.
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Check all required cables and connections are firmly in place.
Black and white picture
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Check that the output of the external equipment matches the input of the TV.
Input mode, i.e. AV1 remains on the screen
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Press the button to clear it.
Press again to redisplay.
There may be red, blue, green and black spots on the screen
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This is a characteristic of liquid crystal panels and is not a problem. The liquid crystal panel is built with very high
precision technology giving you fine picture details. Occasionally, a few non-active pixels may appear on the
screen as a fixed point of red, green, blue or black. Please note this does not affect the performance of your LCD.
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