23
Troubleshooting
Troubleshooting (Basic)
Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the
“Reference Manual”. For a software problem, refer to the software’s instruction manual. If the problem persists, contact
Panasonic Technical Support. You can also check the computer’s status in the PC Information Viewer
(
Reference Manual
“Checking the Computer’s Usage Status”).
When operating the computer with the keyboard, you need to set the computer to the Cradle and connect the
external keyboard and AC adaptor to the Cradle.
Starting
Up
Cannot start up.
The power indicator or
battery indicator is not lit.
Connect the AC adaptor.
Insert a fully charged battery.
Remove the battery pack and the AC adaptor, then connect them again.
If a device is connected to the USB port, disconnect the device, or set [Legacy USB
Support] to [Disabled] in the [Advanced] menu of the Setup Utility. (
Reference
Manual
“Setup Utility”)
Cannot turn on the
computer.
The computer does not
resume from sleep
(
) /standby
(
).
(The power indicator blinks
quickly in green.)
Leave it in an environment of 5 °C to 35 °C for about an hour, then turn on the power
again.
You have forgotten the
password.
Supervisor Password or User Password: Contact Panasonic Technical Support.
Administrator password:
If you have a password reset disk, you can reset the administrator password. Set the
disk and enter any wrong password, then follow the on-screen instructions and set a
new password.
If you do not have a password reset disk, reinstall ( page 21) and set up Windows,
and then set a new password.
“Remove disks or other
media. Press any key to
restart” or a similar message
appears.
If a device is connected to the USB port, disconnect the device, or set [Legacy USB
Support] to [Disabled] in the [Advanced] menu of the Setup Utility. (
Reference
Manual
“Setup Utility”)
If the problem persists after having tried the above solutions, it may be a hard disk
failure. Contact Panasonic Technical Support.
Windows startup and
operation is slow.
Press
F9
in the Setup Utility
(
Reference Manual
“Setup Utility”)
to return the
Setup Utility settings (excluding the passwords) to the default values. Start the Setup
Utility and make the settings again. (Note that the processing speed depends on the
application software, so this procedure may not make Windows faster.)
If you installed a resident software after purchase, turn off the residence.
Disable the pop-up menu and Input Panel Tab.
A
Open the Input Panel, and click [Tools] - [Options] - [Opening].
B
Remove the check mark of [Show the Input Panel tab] and click [OK].
Disable Indexing Service in the following menu.
Click [start] - [Search] - [Change preferences] - [With Indexing Service (for faster local
service)].
The date and time are
incorrect.
Make the correct settings.
Click
(Start) - [Control Panel] - [Clock, Language, and Region] - [Date and Time].
Click [start] - [Control Panel] - [Date, Time, Language, and Regional Options] - [Date
and Time].
If the problem persists, the internal clock battery may need to be replaced. Contact
Panasonic Technical Support.
When the computer is connected to LAN, check the date and time of the server.
The 2100 A.D. or later year will not be correctly recognized on this computer.
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