26
Troubleshooting
Troubleshooting (Basic)
Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the
“Reference Manual”. For a software problem, refer to the software’s instruction manual. If the problem persists, contact
your technical support of
fi
ce. You can also check the computer’s status in the PC Information Viewer (
Refer-
ence Manual
“Check the Computer’s Usage Status”).
Starting Up and Sleep/Standby and Hibernation Mode
The computer does not
power on / The power indi-
cator or battery indicator is
not lit.
Connect the AC adaptor.
Insert a fully charged battery.
Remove the battery pack and the AC adaptor, then connect them again.
If an additional RAM module has been inserted, remove the RAM module and check to
see if the RAM module is the recommended one.
When the CPU temperature is high, the computer may not start up to prevent overheat-
ing of the CPU. Wait until the computer cools down, and then turn the power on again. If
the computer does not power on even after cooling down, contact your technical support
of
fi
ce.
Windows does not start up.
Remove all peripheral devices (e.g. USB memory).
If the power indicator is lit, slide the power switch for four seconds or longer to turn off,
then turn on again.
Using the following procedure, start up in Safe Mode, and check the error details.
A
Turn on the computer, and when the [Panasonic] boot screen disappears (after en-
tering the password
*1
if one is set) hold down
F8
.
B
Release your
fi
nger when [Windows Advanced Options Menu] is displayed, and with
or
, select [Safe Mode], then press
Enter
.
Follow the on-screen instructions.
*1
Supervisor Password or User Password set with the Setup Utility
Press
F9
in the Setup Utility to return the Setup Utility settings (excluding the pass-
words) to the default values. Start the Setup Utility and make the settings again.
After adding or changing
the RAM module, the power
is turned on but nothing is
displayed on the screen.
Turn off the computer and remove the RAM module, then con
fi
rm whether the RAM
module has compliant to speci
fi
cation. When the RAM module has conformed to speci
fi
-
cation, install it again.
You have forgotten the pass-
word.
Supervisor Password or User Password: Contact your technical support of
fi
ce.
Administrator password:
If you have another account with Administrator authority, log-on with it, then delete the
password for the problem account.
If you have a password reset disk, click [Reset password] displayed after the pass-
word input error, then follow the on-screen instructions to set a new password.
If you have a password reset disk, you can reset the administrator password. Set the
disk and enter any wrong password, then follow the on-screen instructions and set a
new password.
If you cannot do either of the above, you will need to reinstall ( page 24) and setup Win-
dows.
“Remove disks or other
media. Press any key to
restart” or a similar message
appears.
A
fl
oppy disk is in the
fl
oppy disk drive and it does not contain system startup informa-
tion. Remove the
fl
oppy disk and press any key.
This message may appear with some devices connected to the USB port. Remove the
device or set [Legacy USB Support] to [Disabled] in the [Advanced] menu of the Setup
Utility.
If the problem persists after removing the disk, it may be a hard disk failure. Perform the
reinstallation and return the hard disk to its condition at the time of purchase ( page 24).
If the problem persists even after the reinstallation, contact your technical support of
fi
ce.
The date and time are incor-
rect.
Make the correct settings.
Click
(Start)
- [Control Panel] - [Clock, Language, and Region] - [Date
and Time].
Click [start] - [Control Panel] - [Date, Time, Language, and Regional
Options] - [Date and Time].
If the problem persists, the internal clock battery may need to be replaced. Contact your
technical support of
fi
ce.
When the computer is connected to LAN, check the date and time of the server.
The 2100 A.D. or later year will not be correctly recognized on this computer.
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