30
31
What to do when...
O
The Warm Jar does not have a fault.
Check the following before asking for a repair.
Too sticky
(soft)
O
Have you measured the quantities of rice and water correctly?
(P.10)
O
Are there many broken grains in the rice?
O
Have you been soaking the rice for long periods?
(When using the timer, for example.)
When using the timer, try reducing the amount of water slightly.
(Reduce water by approximately 1 to 2 mm from the Water Level.)
O
Are you using hot water to wash the rice?
O
Are you using more than the specified amount of rice with the “1-2 person” program for small
amounts. (1.0L model: 0.5–1.5 cups, 1.8L model: 1–2.5 cups)
O
When the rice is cooked, are you mixing it immediately?
O
When cooking new-crop rice, are you using less water than normal? (Reduce water by
approximately 1 to 2 mm from the Water Level.)
O
Are you leaving the rice in the strainer after washing? (This can result in cracking of the rice grains.)
O
Do you prefer firmer rice?
Reduce the amount of water slightly. (Reduce water by approximately 1 to 2 mm from the Water Level.)
If you are using the “Eco” program, try using the “Delicious (Hard)” program.
Too hard
(dry)
O
Have you measured the quantities of rice and water correctly?
(P.10)
O
Are you using the “Quick” program?
O
Do you prefer softer rice?
①
Increase the amount of water slightly.
(
Increase water by approximately 1 to 5 mm from the Water Level for the “Eco” program
)
and 1 to 2 mm for other programs.
②
Try soaking the rice (for 30 minutes to 2 hours) before cooking.
③
If you are using the “Eco” program, fluff the rice after cooking and then leave it for
a few minutes. Alternatively, try using the “Delicious (Sticky)” program.
Rice is burnt
O
Has the rice been processed and washed properly?
O
Is there dirt or foreign object stuck to the Lid Sensor, Pan Sensor, bottom of the Inner
Pan or inside the main body?
O
Are you using the timer?
(Have you been soaking the rice for long periods?)
O
Are there many broken grains in the rice?
O
Were the rice grains split as they were left in the strainer after washing? (P.10)
O
Cooking rice with seasoning such as mixed rice may be easily burnt.
O
A golden brown colour on the rice at the bottom of the Inner Pan is not indicative of a fault.
If there is no improvement after following the above-described steps, see “If burning is
a concern”. (P.32)
Symptoms
Check here!
Condensation
appears.
Rice smells odour.
Rice has a yellow
colour.
O
When the rice is cooked, are you mixing it immediately?
O
Did you remove the Power Plug during the keep warm state with rice still in the Warm
Jar?
O
Has the keep warm function been in operation for 12 hours or more?
O
Did you add cold rice during the keep warm state?
O
Has the rice been processed and washed properly?
O
Are you using the keep warm function with the Rice Scoop still in the Warm Jar?
O
After cooking mixed rice with seasoning, an odour may remain.
Carefully wash the Inner Pan, Inner Lid and Taste Catcher.
If this does not remove the odour, use the Cleaning function. (P.26)
O
With certain types of rice, a yellow colour will be left on the rice after cooking.
Rice is dry.
O
Has the keep warm function been in operation for 12 hours or more?
O
Have you reheated repeatedly?
O
Is the Taste Catcher attached correctly?
O
Is there rice stuck to the Packing of the Outer Lid or the edge of the Inner Pan, or is the
Inner Pan deformed in some way?
Congee is sticky.
O
Have you been soaking the rice for long periods? (When using the timer, for example.)
O
Have you used the keep warm function on the congee?
A thin film is
formed.
O
Are you washing the rice too much, causing the rice grains to break?
O
Is the husk still on the rice?
(Starch in the rice dissolves and reforms as a thin film on the surface. It is not harmful.)
The surface of the
cooked rice has a
concave shape.
O
This is a result high level of heat applied to the Inner Pan. The taste of the rice is not
affected.
Q
If none of the above suggestions brings an improvement, try changing the settings using the procedures on P.32 to 33.
What t
o
do when...
