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Chapter 5. Maintenance and Troubleshooting

Section 520 - TSAPI

36

Issued April 2000

DBS-92-520

7: Display DBS Status/Info

This menu displays information about types of CSTA packets received from
the DBS. This is a real-time screen.

Confirmations Positive

Total positive replies received from the DBS for CSTA requests from
Panadrvr.

Confirmations Negative

Total negative replies received from the DBS for CSTA requests from
Panadrvr.

Confirmations Query

Total query replies received from the DBS for CSTA requests from Panadrvr.

Events Tone

Packets received from the DBS as CSTA Tone Events.

Events TSAPI

Packets received from the DBS as CSTA Events.

Events Unknown

Packets received from the DBS that were not recognized by Panadrvr.

DBS Status

Displays the status of the DBS as far as Panadrvr is concerned.

MCC/Panasonic Telephony Services Driver for the DBS

---------------------------------------------------------------------------------------

Time on line 000 days 01 hours 50 minutes 27 seconds

Confirmations: Positive 00000015 Negative 00000000 Query 00000000

Events: Tone 00000039 Tsapi 00000035 Unknown 00000000

DBS Status: Online

Press <Esc> to return to the Main Menu...

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Содержание Section 520

Страница 1: ......

Страница 2: ...of this document However due to ongoing product improvements and revisions Panasonic cannot guarantee the accuracy of printed material after the date of publication nor can it accept responsibility for errors or omissions Panasonic will update and revise this document as needed The software and hardware described in this document may be used or copied only in accordance with the terms of the licen...

Страница 3: ...ervices 17 Telephony Supplementary Services 17 Status Reporting Functions 17 Call Event Reports Unsolicited 17 Chapter 5 Maintenance and Troubleshooting 19 Alarm Log Entries 19 FATAL Messages 19 WARNING Messages 20 CAUTION Messages 20 ERROR Messages 21 AUDIT TRAIL Messages 23 The Panadrvr Menu System 25 1 Display DBS Extension Port Tables 25 2 Display Error Counters 27 Bad No Resp to Select Req 27...

Страница 4: ...twork Received 30 4 Display Resource Info 31 5 Display ACS Info 31 Total of Open Streams 31 Stream Open Requests 31 Stream Close Requests 31 Stream Abort Requests 31 Stream Other Requests 32 Stream Open Confirms 32 Stream Open Denies 32 Peak Opened Streams 32 Invalid Requests 32 Active Monitors 32 6 Display CSTA Stats Info 33 Total Requests Granted 33 Total Requests Denied 33 Total Requests Unsupp...

Страница 5: ...es IDS 37 b Display Driver Queues 38 c Port Monitor Info 38 d Change Max Call Time Value 39 e Call Processing Toggles 39 1 Disable Enable CSTA ClearCall Commands 39 2 Disable Enable Send Service Initiated Events due to Makecall Request 39 3 Disable Enable Send Failed Events on Busy Tone 39 4 Disable Enable Event Filtering 39 f Display API Control Signals 40 g Display Call Processing Stats 40 Prese...

Страница 6: ... Error 42 j N A 42 k Change MWI Activator 43 l Display Active Call List 43 CallID 44 Type 44 Port 44 State 44 m N A 44 n N A 44 o Open Close Log File N A 44 p Display Transfer Tables 44 q Display Monitor IDs 45 r Display Conference Tables 45 s Display Runtime Config Structure 45 t Insert Comment into log file N A 45 u Display Call Times 46 ...

Страница 7: ...answered the representative s computer screen automatically displays the customer s information a computer based phone directory may be used to not only look up a phone number but also initiate the call the vast array of PBX features may be more easily utilized using computer screen icons and prompting instead of complicated telephone feature access codes and procedures What are the advantage to C...

Страница 8: ...mmunicate to the DBS driver via the Novell Tserver NLM which is also installed on the telephony server The DBS talks with Panadrvr using a serial link from the Panasonic dual port API Card There is no physical link between the telephones and the networked computers However a logical link is established on the telephony server to relate a telephone to a networked computer Ser i al C om m uni cat i ...

Страница 9: ...our DBS regional salesperson DBS Telephony Services Item Capacity Maximum DBS extension ports monitored 50 minimum Maximum individual monitors per extension port 3 Maximum monitors per client on network 8 Maximum Outstanding CSTA requests Applications must wait for either a positive or negative response from Panadrvr prior to issuing further requests 1 Maximum wait between client applications requ...

Страница 10: ...Section 520 TSAPI Chapter 2 Limitations and Specifications 4 Issued April 2000 Doc No 570X00101 This page intentionally left blank ...

Страница 11: ...es of RAM and an available serial port of at least 9600 baud capacity 16550 UART required One customized serial cable provided The RS232 limit of 50 feet should not be exceeded Telephone System Installation The DBS communicates with the Novell server using a serial link The VB 43941 TSAPI circuit card and API Serial Connector board provide the serial connection on the DBS A serial port is required...

Страница 12: ...Card Serial Connector Installation 3 Attach the API serial port connector to the side of the DBS cabinet with two screws 4 Connect the API serial port connector white cables as follows API Serial Port Connector API Circuit Card Connector Port 1 CN102 Port 1 CN2 Port 2 CN103 Port 2 CN3 AUX 1 AU X 1 ...

Страница 13: ...pecified in FF1 2 41 42 1 0 1 and the port specified with the NetWare Loadable Module driver Panadrvr See Programming the DBS on page 8 and DBS Driver Installation on page 9 for more information Note If the distance from the DBS to the server exceeds 50 feet line extenders or short range modems are required Figure 2 Telephony Services Serial Cable Pinout 6 Power on the DBS 8 3 3 6 20 1 7 5 8 6 5 4...

Страница 14: ... rate as follows Note If Telephony Services is the only connection to the API card it is recommended that the baud rate be set to19200 If both API ports are used it is recommended that both baud rates be set to 9600 bps Program Name API Port Type Address FF1 2 1 41 or 42 1 0 1 Program Name API Baud Rate Address FF1 2 1 41 or 42 2 0 1 API Port Number 41 Port 1 42 Port 2 Port Type 1 Telephony Servic...

Страница 15: ...lso contains the differences between the trace and non trace versions of the driver The release directory contains the non trace enabled version of the driver and is the driver of choice for most if not all customers The trace directory contains the trace enabled version of the driver and should be installed only when deemed necessary by Panasonic Technical Sup port Note This version is also valua...

Страница 16: ...e load command is as follows load Panadrvr options Load Options Panadrvr has several load time options To display a list of these options type load Panadrvr Options must be separated from each other by a space as shown in the following example load Panadrvr security 2 api 2 baud 19200 setmwi 100 port 1 Notes It is recommended that the api baud and security options be specified each time Panadrvr i...

Страница 17: ...alidity Medium login only checked for validity and None no checks performed respectively Most client applications require level 2 or above Option setmwi Range 10 699 Default 1 disabled Runtime modifiable Yes Purpose Specifies the activator extension of a CSTA set message waiting indicator request Normally supplied through private data most applications are not written to support this option for Pa...

Страница 18: ...ersions of Panadrvr Option sendinitonmake Range 0 or 1 Default 1 Enabled Runtime modifiable Yes Purpose Specifies whether the driver should send CSTA service initiated events to an application when dial tone is returned from the DBS due to a CSTA makecall request Option tracelevel Range 0 to 4 Default 1 most verbose Runtime modifiable Yes Purpose Specifies the debug trace level for panadrvr The ra...

Страница 19: ...tions The name and full path of the file must be specified The format of the file is as follows api 1 port 2 this is a comment baud 19200 Comments must begin at a new line Options specified on the command line following this option override any options contained in this config file Option filters Range 0 or 1 Default 0 Runtime modifiable Yes Purpose Enables 1 or disables 0 Panadrvr s recognition o...

Страница 20: ...econdary devices worktops and call control and monitor groups if needed should be accomplished before creating individual users For additional information on any of these tasks refer to the Netware Telephony Services Network Manager s Guide Setting up Users Use the following procedures to set up individual Telephony Services users 1 Log in to the server through DOS not Windows At the DOS prompt en...

Страница 21: ...the user This information is optional and is provided for the convenience of the network administrator PBX Select the appropriate PBX the user is to be linked to Primary Device ID Enter an identifier for the user s primary device This is usually the extension of the primary voice telephone at the worktop Worktop Name Enter the name chosen for the user s worktop when it was created The worktop asso...

Страница 22: ...Chapter 3 Installation Section 520 TSAPI 16 Issued April 2000 DBS 92 520 This page intentionally left blank ...

Страница 23: ... Clear Connection Conference Call Hold Call Make Call Retrieve Call Transfer Call Telephony Supplementary Services Set Message Waiting Indicator Set Do Not Disturb Set Forwarding Query Message Waiting Indicator Query Do Not Disturb Query Forwarding Query Last Number Status Reporting Functions Monitor Device Monitor Stop Monitor Ended Call Event Reports Unsolicited Call Cleared Event Conferenced Ev...

Страница 24: ...I 18 Issued April 2000 DBS 92 520 Delivered Event Diverted Event Do Not Disturb Event Established Event Failed Event Forwarding Event Held Event Message Waiting Event Network Reached Event Retrieved Event Service Initiated Event Transfer Event ...

Страница 25: ...oftware error non fatal ERROR non fatal service affecting condition AUDIT_TRAIL important normal event TRACE trace message for debugging Location The source code location from where the alarm was generated Panadrvr uses the following algorithm Source_Code_Line_Number 1000 Module_ID_Number Thus for any given alarm the least 3 significant digits represent the Internal Source Code Module ID while the...

Страница 26: ...N ALMLOC alarmcnt DBS back on line The DBS has returned from a level 2 full failure failure situation TDILOGERROR dname CAUTION ALMLOC alarmcnt DBS deadman timer fail DBS is on alert The DBS did not respond to Panadrvr s keep alive packet Panadvr will wait 60 seconds and try again TDILOGERROR dname CAUTION ALMLOC alarmcnt Received unknown ACS request 0x 0x idc messageType Panadrvr received an unkn...

Страница 27: ...OC alarmcnt Unable to select DBS This alarm indicates that the DBS is not responding to communication requests from Panadrvr TDILOGERROR dname ERROR ALMLOC alarmcnt DBS did not respond to transmitted packet This alarm indicates that the DBS is not responding to communication requests from Panadrvr TDILOGERROR dname ERROR ALMLOC alarmcnt DBS packet send fail This alarm indicates that the DBS is not...

Страница 28: ...orts Out of free ports Panadrvr is out of a critical system resource The following error messages indicate a severe problem in the low level task management system of Panadrvr Panadrvr will attempt to recover from such situations however successive errors of this type indicate that Panadrvr is in trouble Should this occur call Panasonic Technical Support TDILOGERROR dname ERROR ALMLOC alarmcnt Pre...

Страница 29: ...alarmcnt MWI extension changed to d MWIExt TDILOGERROR dname AUDIT_TRAIL ALMLOC alarmcnt Manual monitor started on port d port TDILOGERROR dname AUDIT_TRAIL ALMLOC alarmcnt Manual monitor stop issued for port d port TDILOGERROR dname AUDIT_TRAIL ALMLOC alarmcnt Port Monitor Checking s PortMonitorChecking False disabled enabled TDILOGERROR dname AUDIT_TRAIL ALMLOC alarmcnt DCD Level Checking s Chec...

Страница 30: ...cnt DBS is now online The DBS has positively responded to Panadrvr s startup sequence TDILOGERROR dname AUDIT_TRAIL ALMLOC alarmcnt Driver loaded security level s sl Panadrvr has been successfully loaded on the Novell Server with a security level specified here TDILOGERROR dname AUDIT_TRAIL ALMLOC alarmcnt Call ID d deleted from system k Technical Support issued a command to remove a call from the...

Страница 31: ...eshed Press ESCape to exit MCC Panasonic Telephony Services Driver for the DBS Time on line 000 days 01 hours 07 minutes 07 seconds 1 Display DBS Extension Port Tables 2 Display Error Counters h N A 3 Display Status Counters i Set Debug Trace Level 4 Display Resource Info j N A 5 Display ACS Info k Change MWI Activator 6 Display CSTA Stats Info l Display Active Call List 7 Display DBS Status Info ...

Страница 32: ...rted on port value A sample screen is shown below Port values are 0 based The format is Port Extension Type See DBS Section 400 for the phone type meanings Note Add 1 to the port number shown on this screen to determine the actual port on the DBS Extension to Port Type Xref Tables 100 000 03 101 001 03 102 002 03 103 003 03 104 004 03 105 005 03 107 007 02 108 008 01 109 009 01 110 010 01 111 011 ...

Страница 33: ...or communication Aborted DBS select tries Panadrvr will make up to 7 attempts to select the DBS after which time it aborts the attempt and increments this counter MCC Panasonic Telephony Services Driver for the DBS Time on line 000 days 01 hours 57 minutes 05 seconds DBS Bad No Resp to Select Req 00000098 Naks to Select Request 00000190 Aborted DBS select tries 00000037 DBS rx data timeouts 000000...

Страница 34: ...requested and was granted Panadrvr s attention The DBS did not transmit any data Section 2 Driver Packets Nakd by DBS The DBS rejected a transmission from Panadrvr Answer requests from DBS The DBS did not receive a response to a transmission and is asking Panadrvr to respond PC packet sends aborted Panadrvr has dumped a packet intended for transmission to the DBS due to communication problems Sect...

Страница 35: ... received from the DBS Carrier Detect Losses This is the total count of DCD signal loss with the DBS indicative of API cable removal or DBS resets 3 Display Status Counters This selection displays general traffic information as shown in the example below The user may press C to clear these counters This is a real time screen Packets Sent The total count of information packets sent to the DBS MCC P...

Страница 36: ... command type packets sent to the DBS This will usually be the same as the count for Packet Sent Commands Received The count of individual command type packets received from the DBS Bytes Sent Total of all bytes sent to the DBS Bytes Received Total of all bytes received from the DBS Network Sent Total packet count transmitted to the network Network Received Total packet count received from the net...

Страница 37: ... number of client stream open requests received Stream Close Requests The number of client stream close requests received Stream Abort Requests The number of client stream abort requests received MCC Panasonic Telephony Services Driver for the DBS Time on line 000 days 00 hours 37 minutes 08 seconds Total of Open Streams 00 Stream Open Requests 00000001 Stream Close Requests 00000001 Stream Abort ...

Страница 38: ...e or abort Stream Open Confirms The number of client stream open requests granted by Panadrvr Stream Open Denies The number of client stream open requests denied by Panadrvr Peak Opened Streams The maximum number of active streams with Panadrvr Invalid Requests The number of unsupported ACS requests received by Panadrvr Active Monitors The present count of individual DBS ports with active monitors...

Страница 39: ...ets dumped by Panadrvr due to lack of acknowledgment from the DBS DBS Send Errors fail Count of packets dumped by Panadrvr due to packet send errors MCC Panasonic Telephony Services Driver for the DBS Time on line 000 days 01 hours 12 minutes 41 seconds Total Requests 000012 Granted 0000012 Denied 0000000 Unsupported 0000000 DBS Response Timeouts fail 0000000 DBS Send Errors fail 0000000 Lost Posi...

Страница 40: ...find the client owner Answer Call Total CSTA Answer Call requests received from client applications Clear Call Total CSTA Clear Call requests received from client applications Clear Conn Total CSTA Clear Connection requests received from client applications Conf Call Total CSTA Conference Call requests received from client applications Hold Call Total CSTA Hold Call requests received from client a...

Страница 41: ...ts received from client applications Set DND Total CSTA Set DoNotDisturb requests received from client applications Set FWD Total CSTA Set Call Forwarding requests received from client applications Trans Call Total CSTA Transfer Call requests received from client applications MonitorDev Total CSTA Monitor Device requests received from client applications Monitor Stop Total CSTA Stop Monitor reques...

Страница 42: ...ons Query Total query replies received from the DBS for CSTA requests from Panadrvr Events Tone Packets received from the DBS as CSTA Tone Events Events TSAPI Packets received from the DBS as CSTA Events Events Unknown Packets received from the DBS that were not recognized by Panadrvr DBS Status Displays the status of the DBS as far as Panadrvr is concerned MCC Panasonic Telephony Services Driver ...

Страница 43: ...s these requests and denies them In addition although it is possible to abort Panadrvr by pressing certain keystrokes this method is neither recommended not supported a Display Resource Names IDS This is for field support use only Resource Names Ids Ports acsRxPort 0024 cstaRxPort 0023 cstaSendResponsePort 0022 cstaToneEventHandlerPort 0021 cstaConfEventHandlerPort 0020 cstaEventHandlerPort 0019 d...

Страница 44: ...DBS MCC Panasonic Telephony Services Driver for the DBS Time on line 000 days 00 hours 12 minutes 37 seconds MsgBufs Queued to Driver 0000 Queued to Tserver 0000 MsgBufs Allocd by Driver 0000 Allocd by Tserver 0000 MemBytes Queued to Driver 00000000 Queued to Tserver 00000000 MemBytes Allocd by Driver 00000000 Allocd by Tserver 00000000 press ESCape to return to the Main Menu MCC Panasonic Telepho...

Страница 45: ...re but will no longer indicate that it is doing so 2 Disable Enable SendServiceInitiatedEventsduetoMakecallRequest This item disables enables Panadrvr s issuance of a Service Initiated i e dialtone event if Panadrvr detects this is due to a CSTA MakeCall request 3 Disable Enable Send Failed Events on Busy Tone In the DBS the last remaining extension on a previously active call listens to busytone ...

Страница 46: ...nd call caches within Panadrvr MCC Panasonic Telephony Services Driver for the DBS Time on line 000 days 00 hours 28 minutes 39 seconds API Port Control Signals DCD DSR CTS Press Esc to return to the Main Menu MCC Panasonic Telephony Services Driver for the DBS Time on line 000 days 00 hours 33 minutes 28 seconds Present Active Calls 00000000 Present Active Connections 00000000 Peak Active Calls 0...

Страница 47: ... Cache Count At initialization Panadrvr allocates enough system resources to process Initial Cache Count calls Active Cache Count The number of cache buffers currently in use Present Cache Count If system traffic dictates Panadrvr will allocate additional resources to process calls Once allocated these resources are not returned to the operating system until Panadrvr shuts down This value displays...

Страница 48: ...ing to the system console and log file if active by Panadrvr 1 Trace Enables the most verbose reporting by Panadrvr 2 Debug Enables a slightly less verbose reporting level 3 Caution Enables reporting only of items considered important 4 Error Enables the reporting only of items deemed critical by engineering j N A Menu not available Present setting 1 0 Tracing Off 1 Trace 2 Debug 3 Caution 4 Error...

Страница 49: ...mally disabled 1 l Display Active Call List Displays the real time status of active calls within Panadrvr This screen interferes somewhat with Panadrvr s real time operation and should be used only by support personnel Each row represents one assigned call block in Panadrvr Each call block may contain up to 4 extensions or trunks The format of the display is discussed below MWI is set to 1New Valu...

Страница 50: ...reen to determine the actual port on the DBS State The CSTA state of this connection as assigned by Panadrvr m N A Menu not available n N A Menu not available o Open Close Log File N A This selection opens closes a trace message log file in the System directory of the SYS volume on the Novell server This file maintains a copy of all trace messages generated on the system console by Panadrvr as sel...

Страница 51: ...lections See the Command Line Options section or Call Processing Toggles menu selection for an explanation of each item t Insert Comment into log file N A This selection allows the user to enter comments into the active log file if file logging is enabled This option is available only on the Trace Enabled debug versions of Panadrvr Api Port 1 2 1 PC Port 1 8 1 Baud Rate 19200 Security Level Medium...

Страница 52: ...election displays the accumulated time for each current call Call ID Min Call ID Min Call ID Min Call ID Min Call ID Min 00000684 0023 00000685 0021 00000686 0019 00000687 0023 00000690 0014 Call ID Min Call ID Min Call ID Min Call ID Min Call ID Min 00000692 0011 00000693 0009 00000699 0002 00000703 0002 00000704 0001 ...

Страница 53: ... Port Tables displaying 25 DBS programming 8 DBS Status Info displaying 36 DBS PC I O Info displaying 44 Debug Trace Level setting 42 Displaying Active Call List 43 Driver Queues displaying 38 E Error Counters displaying 27 ERROR Messages 21 F FATAL Messages 19 Features Driver 17 I Installation API Circuit Card 5 DBS Driver 9 Telephone System 5 L Library Dependencies 9 Limitations and Specificatio...

Страница 54: ...aying 31 Resource Names IDS displaying 37 Runtime Config Structure displaying 45 S Setting the Debug Trace Level 42 Setting up Telephony Services users 14 Shutting down Panadrvr 37 Specifications 3 Status Counters displaying 29 T Trace Message Log File 44 Transfer Tables displaying 44 Troubleshooting 19 U Users setting up 14 W WARNING Messages 20 ...

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