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Reference
Troubleshooting guide
Before requesting service, please perform the
following checks.
If the problem remains unresolved, consult
your dealer for instructions.
The following do not indicate a problem with
this unit:
– Regular disc rotating sounds.
– Image disturbance during search.
– Image disturbance when replacing 3D discs.
∫
Unit does not respond to remote
control or front panel buttons.
Press and hold [
Í
/I] on the main unit for 3 seconds.
– If still unable to turn the unit off, disconnect the
AC mains lead, wait 1 minute, then reconnect
the AC mains lead.
∫
Cannot eject disc.
The unit may have a problem.
1
Turn the unit off.
2
Press and hold [OK], the yellow button and
the blue button on the remote control at the
same time for more than 5 seconds.
j
“00 RET” is displayed on the unit’s display.
3
Repeatedly press [
1
] (right) on the remote
control until “06 FTO” is displayed on the
unit’s display.
4
Press [OK].
To return to the factory preset.
¾
Select “Yes” in “Default Settings” in the Setup
menu. (
To return all settings to the factory preset.
¾
Reset the unit as follows:
1
Turn the unit off.
2
Press and hold [OK], the yellow button and
the blue button on the remote control at the
same time for more than 5 seconds.
j
“00 RET” is displayed on the unit’s display.
3
Repeatedly press [
1
] (right) on the remote
control until “08 FIN” is displayed on the unit’s
display.
4
Press and hold [OK] for at least 3 seconds.
This unit is turned off when the input for the
TV is switched.
¾
This is a normal phenomenon when using VIERA
Link (HDAVI Control 4 or later). For details please
read the operating instructions for the TV.
The remote control does not work properly.
¾
Change the batteries in the remote control.
(
¾
The remote control and main unit are using
different codes. If “SET
” is displayed on the
unit’s display when a button is pressed on the
remote control, change the code on the
remote control. (
The TV tuner mode is not displayed when the
TV is switched on.
¾
This phenomenon may occur, depending on the
TV setting, when “Quick Start” is set to “On”.
¾
Depending on the TV, this phenomenon may
be prevented by reconnecting the HDMI cable
to a different HDMI input terminal or by
changing the HDMI auto connection setting.
You have forgotten your ratings password.
You want to cancel the ratings level.
¾
The ratings level returns to the factory preset.
1
Turn the unit on.
2
Press and hold [OK], the yellow button and
the blue button on the remote control at the
same time for more than 5 seconds.
j
“00 RET” is displayed on the unit’s display.
3
Repeatedly press [
1
] (right) on the remote control
until “03 VL” is displayed on the unit’s display.
4
Press [OK].
This unit does not recognize the USB
connection correctly.
¾
Disconnect and reconnect the USB cable. If it
still does not recognize the connection, turn
this unit off and on again.
¾
USB devices may not be recognized by this
unit when connected using the following :
j
a USB hub
j
a USB extension cable
¾
If you connect USB HDD to this unit, use the
USB cable that is supplied with the HDD.
The unit switches to standby mode.
¾
This unit will automatically turn to standby
mode after 30 minutes if it is inactive. (
¾
When the time set for the sleep timer has
passed, the main unit will be turned off. (
¾
One of the unit’s safety devices is activated.
Press [
Í
/I] on the main unit to turn the unit on.
Do you have the latest firmware installed?
Firmware updates may be released to correct
operating irregularities that are discovered with
certain movies. (
General operation