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Limited Warranty
Limited Warranty (ONLY FOR U.S.A.)
Panasonic Products Limited Warranty
Limited Warranty Coverage (For USA Only)
If your product does not work properly because of a defect in materials or
workmanship, Panasonic Consumer Electronics Company (referred to as
“the warrantor”) will, for the length of the period indicated on the chart below,
which starts with the date of original purchase (“warranty period”), at its
option either (a) repair your product with new or refurbished parts, (b) replace
it with a new or a refurbished equivalent value product, or (c) refund your
purchase price. The decision to repair, replace or refund will be made by the
warrantor.
Product or Part Name
Labor
Parts
Kitchen Appliances
1 yr.
1 yr.
Large Capacity Rice Cookers
(SR-42 series)
6 Months
6 Months
During the “Labor” warranty period there will be no charge for labor. During
the “Parts” warranty period, there will be no charge for parts.
This warranty only applies to products purchased and serviced in the United
States. This warranty is extended only to the original purchaser of a new
product which was not sold “as is”.
Mail-In Service –
Online or Telephone Repair Request
Online Repair Request
To submit a new repair request, and for quick repair status visit our Web Site
at:
http://shop.panasonic.com/support
When shipping the unit, carefully pack and send it prepaid in the original (or
supplied) carton. Include a letter detailing the complaint along with the bill of
sales and provide a daytime phone number where you can be reached. A
valid registered receipt is required under the Limited Warranty.
When shipping Lithium Ion batteries please visit our web site at
http://shop.panasonic.com/support
as Panasonic is committed to providing
the most up to date information.
IF REPAIR IS NEEDED DURING THE WARRANTY PERIOD, THE
PURCHASER WILL BE REQUIRED TO FURNISH A SALES
RECEIPT/PROOF OF PURCHASE INDICATING DATE OF PURCHASE,
AMOUNT PAID AND PLACE OF PURCHASE. CUSTOMER WILL BE
CHARGED FOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT SUCH
PROOF OF PURCHASE.
Limited Warranty Limits And Exclusions
This warranty ONLY COVERS failures due to defects in materials or
workmanship, and DOES NOT COVER glass, plastic parts, temperature
probes (if included) and normal wear and tear or cosmetic damage. The
warranty ALSO DOES NOT COVER damages which occurred in shipment,
or failures which are caused by products not supplied by the warrantor, or
failures which result from accidents, misuse, abuse, neglect, bug infestation,
mishandling, misapplication, alteration, faulty installation, set-up
adjustments, maladjustment of consumer controls, improper maintenance,
power line surge, lightning damage, modification, or commercial use (such
as in a hotel, office, restaurant, or other business), rental use of the product,
service by anyone other than a factory service center or other authorized
servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER
“LIMITED WARRANTY COVERAGE”.
THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS
PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY.
(As examples, this excludes damages for lost time, travel to and from the
servicer, loss of or damage to media or images, data or other memory or
recorded content. The items listed are not exclusive, but for illustration only.)
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE
WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE PERIOD
OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, or limitations on how long an implied warranty lasts,
so the exclusions may not apply to you.
This warranty gives you specific legal rights and you may also have other
rights which vary from state to state. If a problem with this product develops
during or after the warranty period, you may contact your dealer or Service
Center. If the problem is not handled to your satisfaction, then write to:
Consumer Affairs Department
Panasonic Corporation of North America
661 Independence Pkwy
Chesapeake, VA 23320
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED
WARRANTY, ARE YOUR RESPONSIBILITY.
As of March 2018