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Others
Q&A Troubleshooting
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Wi-Fi function
A Wi-Fi connection cannot be established. Radio waves get disconnected. Wireless access
point is not displayed.
General tips for using a Wi-Fi connection
• Use within the communication range of the wireless LAN network.
• Is any device, such as microwave oven, cordless phone, etc., that uses 2.4 GHz frequency
operated nearby?
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Radio waves may get interrupted when used simultaneously. Use them sufficiently away from
the device.
• When the battery indicator is flashing red, the connection with other equipment may not start or the
connection may be disrupted. (A message such as [Communication error] is displayed.)
• When this unit is placed on a metal table or shelf, the connection may not be established easily.
Use the camera away from metal surfaces.
About a wireless access point
• Check if the wireless access point to connect is in operating state.
• Check the radio wave condition of the wireless access point.
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Perform the connection closer to the wireless access point.
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Move the location or change the angle of the wireless access point.
• It may not display even if the radio waves exist depending on the setting of the wireless access
point.
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Turn off the wireless access point and then turn it back on.
• Is the network SSID of the wireless access point set not to broadcast?
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It may not be detected when it is set not to broadcast. Enter and set the network SSID.
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Alternatively, set the network SSID of the wireless access point to broadcast.
This unit is not displayed in the Wi-Fi setting screen of the smartphone.
• Try switching the ON/OFF of the Wi-Fi function in the Wi-Fi settings of the smartphone.
I am having a problem connecting to my PC. The user name and password are not recognized.
• Depending on the OS version, there are two types of user account (local account/Microsoft
account).
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Be sure to use the user name and password for the local account.
