73
Others
Troubleshooting guide
Item
Problem
Cause/Solutions
±
Other problems
Web interface
Cannot access the Web interface.
)
When DHCP is used, check if the IP
address has been acquired and it has
not been updated.
)
Check that HTTP is not blocked by the
network settings.
)
Connect the server connected to the
unit directly to the PC with a crossover
cable to access the Web interface.
Disable the unit’s DHCP access.
Garbled characters.
)
Make sure the character code settings
for the Web browser are “Auto” or
“UTF-8”.
For details of the settings, refer to the
user manual for the Web browser.
Layout looks wrong, such as all
sub-menus are displayed.
)
Enable JavaScript.
For details of the settings, refer to the
user manual for the Web browser.
Cannot upload/download file on
the menu below.
`
“Configure”
@
“Save/Restore”
`
“Manage”
@
“Update Software”
`
“Manage”
@
“Save Log Dump”
)
Check your Web browser settings,
allow the file upload or download.
For details of the settings, refer to the
user manual for the Web browser.
)
Check the access rights to the folders
and files to be uploaded/downloaded.
Password
Forgot the password for the Web
interface.
Contact your support service provider.
(
