4. General Information
18
Limited Warranty
4.2 Limited Warranty
PANASONIC CONSUMER ELECTRONICS COMPANY,
DIVISION OF PANASONIC CORPORATION OF NORTH
AMERICA
One Panasonic Way, Secaucus, New Jersey 07094
PANASONIC PUERTO RICO, INC.
San Gabriel Industrial Park,
Ave. 65 de Infantería, Km. 9.5,
Carolina, Puerto Rico 00985
Panasonic Facsimile Product
Limited Warranty
Limited Warranty Coverage
If your product does not work properly because of a defect in materials or workmanship, Panasonic Consumer Electronics Company or
Panasonic Puerto Rico, Inc. (collectively referred to as “the warrantor”) will, for the length of the period indicated on the chart below,
which starts with the date of original purchase (“Limited Warranty period”), at its option either (a) repair your product with new or
refurbished parts, or (b) replace it with a new or a refurbished product. The decision to repair or replace will be made by the warrantor.
Batteries, antennas, ink film, toner cartridge, drum unit, and ink cartridge (as may be applicable), and cosmetic parts (cabinet) are not
warranted under this Limited Warranty.
During the “Labor” Limited Warranty period there will be no charge for labor. During the “Parts” Limited Warranty period, there will be
no charge for parts. You must carry-in or mail-in your product during the Limited Warranty period. This Limited Warranty only applies
to products purchased and serviced in the United States or Puerto Rico. This Limited Warranty is extended only to the original
purchaser and only covers products purchased as new. A purchase receipt or other proof of the original purchase date is required for
Limited Warranty service.
Carry-In or Mail-In Service
For Carry-In or Mail-In Service in the United States call 1-800-211-PANA (7262)
For assistance in Puerto Rico call Panasonic Puerto Rico, Inc. (787)-750-4300 or fax (787)-768-2910.
Limited Warranty Limits And Exclusions
This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal wear and
tear or cosmetic damage. The Limited Warranty ALSO DOES NOT COVER damages which occurred in shipment, or failures which
are caused by products not supplied by the warrantor such as non Panasonic ink film, toner cartridge or drum unit, or failures which
result from accidents, misuse, abuse, neglect, bug infestation, mishandling, misapplication, alteration, faulty installation, set-up
adjustments, signal reception problems, misadjustment of consumer controls, improper maintenance, power line surge, improper
voltage supply, lightning damage, modification, introduction of sand, humidity or liquids, rental use of the product, service by anyone
other than a Factory Service Center or other Authorized Servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED WARRANTY COVERAGE”. THE
WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS
PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY.
(As examples, this excludes damages for lost
time, cost of having someone remove or re-install an installed unit if applicable, or travel to and from the servicer. The items listed are
not exclusive, but are for illustration only.)
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF
MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied
Limited Warranty lasts, so the exclusions may not apply to you.
This Limited Warranty gives you specific legal rights and you may also have other rights which vary from state to state. If a problem
with this product develops during or after the Limited Warranty period, you may contact your dealer or Service Center. If the problem is
not handled to your satisfaction, then write to the warrantor’s Consumer Affairs Department at the addresses listed for the warrantor.
PARTS AND SERVICE WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY ARE YOUR RESPONSIBILITY.
FAX categories
Parts
Labor
Laser Facsimile
Thermal Transfer Facsimile
6 Months
1 (one) Year
6 Months
1 (one) Year
Laser MFP
1 (one) Year
1 (one) Year
For In Limited Warranty product service
• Call toll-free 1-800-211-PANA (7262) for the location of an
authorized service center.
If the Limited Warranty has expired, contact our Continued
Services Technical Support Line at 1-800-435-7329, for fee
based technical support. A credit card will be used to charge
this fee.
When you ship the product
• Carefully pack your unit, preferably in the original carton.
• Attach a letter, detailing the symptom or problem, to the
outside of the carton.
• Send the unit to an authorized service center, prepaid and
adequately insured.
• Do not send your unit to the Panasonic Consumer Electronics
Company or to any executive or regional sales office. These
locations do not repair consumer products.
MB271-781-PFQW2640ZA-QRG-en.book Page 18 Tuesday, May 22, 2007 12:31 PM
