Problem
Cause/solution
Noise is heard, sound cuts in
and out.
R
You are using the handset or base unit in an area with high
electrical interference. Re-position the base unit and use the
handset away from sources of interference.
R
Move closer to the base unit.
R
If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
The unit does not ring.
R
The ringer volume is turned off. Adjust ringer volume (page 17,
29).
R
Do not disturb mode is turned on. Turn it off (page 33).
I cannot make a call.
R
The dialling mode may be set incorrectly. Change the setting
(page 15).
R
You dialled a call restricted number (page 36).
R
The key lock feature is turned on. Turn it off (page 19).
Caller ID
Problem
Cause/solution
Caller information is not
displayed.
R
You must subscribe to a Caller ID service. Contact your phone
service provider for details.
R
If your unit is connected to any additional telephone equipment,
remove and plug the unit directly into the wall jack.
R
If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
R
Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again.
Caller information is slow to
display.
R
Depending on your phone service provider, the unit may display
the caller’s information at the 2nd ring or later. Set the first ring to
“
Off
”
(page 29).
R
Move closer to the base unit.
Time on the unit has shifted.
R
Incorrect time information from incoming Caller ID changes the
time. Set the time adjustment to
“
Manual
”
(off) (page 29).
The name stored in the
phonebook is not fully displayed
while an outside call is being
received.
R
Edit the phonebook entry name to fit in 1 line of text (page 24).
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Useful Information
KX-TGF310_320CX(en)_0429_OI.pdf 52
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