2.2.2.9 Supervisory Feature
Description
An extension preprogrammed as a supervisor (supervisor extension) can monitor and control each member’s
status within the incoming call distribution group using a 6-line display PT.
Feature
Description
Incoming Call Queue Monitor
The supervisor extension can monitor the status of an incoming
call distribution group with the display.
Log-in/Log-out Monitor and
Remote Control
Monitor:
The supervisor extension can monitor the log-in/log-out
status of the incoming call distribution group members through the
corresponding DSS button light.
Remote Control:
The supervisor extension can change the
status of the members by pressing the corresponding DSS button.
[Example]
--- Date and time
--- ICD group’s floating extension number and name
--- Number of calls waiting in the queue
--- Elapsed waiting time of the call queuing the longest
With
<Incoming Call Queue Monitor Display>
<Log-in/Log-out Monitor/Remote Control Mode with DSS Button light>
JAN.31 08:13AM FRI
601:Sales Section
Waiting Calls Now :00006
Max. Waiting Time :05'10
EXIT LOG SPRVS
Log-in/Log-out Monitor
DSS buttons show the status
of the corresponding group
members.
Log-in/Log-out Remote Control
Pressing a DSS button
changes the extension’s
status as follows:
Light pattern
Green on
Slow Green Flashing
Red on
Off
Status
Log-in (Ready)
Log-in (Not Ready)
Log-out
Light pattern
Red on
Green on
Status
Log-out
Log-in (Ready)
Since JAN.29 09:10AM
Total Calls :00996
Overflow Calls :00131
Lost Calls :00039
Average Waiting :02'12
EXIT CLEAR
JAN.31 08:13AM FRI
601:Sales Section
Waiting Calls Now :00006
Max. Waiting Time :05'10
EXIT
--- Monitoring starting date and time
--- Total number of incoming calls
--- Total number of overflowed calls
--- Total number of lost calls
--- Average queuing time
Extension in another ICD
group
Conditions
•
Available Extension as a Supervisor Extension
72
Feature Guide
2.2.2 Incoming Call Distribution Group Features
Содержание KX-NS300
Страница 14: ...14 Feature Guide Table of Contents ...
Страница 15: ...Section 1 For Your Safety Feature Guide 15 ...
Страница 18: ...18 Feature Guide 1 1 1 For Your Safety ...
Страница 19: ...Section 2 Call Handling Features Feature Guide 19 ...
Страница 40: ...PT Programming Manual References 720 Doorphone Call Destination 40 Feature Guide 2 1 2 Internal Call Features ...
Страница 57: ... 632 Maximum Number of Agents Feature Guide 57 2 2 2 Incoming Call Distribution Group Features ...
Страница 107: ...User Manual References 1 2 1 Basic Calling Feature Guide 107 2 5 4 Trunk Call Features ...
Страница 174: ...Feature Guide References 2 21 2 Flexible Buttons 174 Feature Guide 2 11 6 Flash Recall Terminate ...
Страница 193: ...User Manual References 1 4 2 Holding a Call Feature Guide 193 2 13 1 Call Hold ...
Страница 228: ...User Manual References 1 7 1 Paging 1 7 2 Answering Denying a Paging Announcement 228 Feature Guide 2 17 1 Paging ...
Страница 321: ...2 1 4 Turning on the External Background Music BGM Feature Guide 321 2 30 1 Background Music BGM ...
Страница 324: ...324 Feature Guide 2 30 2 Outgoing Message OGM ...
Страница 325: ...Section 3 Unified Messaging System Feature Guide 325 ...
Страница 375: ...Section 4 Network Features Feature Guide 375 ...
Страница 464: ...464 Feature Guide 4 3 6 Network ICD Group ...
Страница 465: ...Section 5 System Configuration and Administration Features Feature Guide 465 ...
Страница 506: ...Feature Guide References 6 1 Capacity of System Resources 506 Feature Guide 5 2 4 Portable Station PS Features ...
Страница 560: ...560 Feature Guide 5 6 7 PING Confirmation ...
Страница 561: ...Section 6 Appendix Feature Guide 561 ...
Страница 578: ...578 Feature Guide 6 5 2 PFMPR Software File Version 004 2xxxx ...
Страница 579: ...Feature Guide 579 Notes ...