Incoming Call
Distribution Group 1
(Floating extension no.: 601;
Name: Sales)
Log-out
Log-in
Extn.
101
Extn.
102
Extn.
103
Extn.
104
Extn.
105
Extn.
105
Supervisor Extension
Extn.
100
Calls arriving at incoming call
distribution group 1.
Queuing Feature
Five calls are
waiting in a queue.
Monitors or controls the
incoming call distribution
group status.
4
5
8
9
1
2
3
Group Call Distribution
Calls are distributed by the
assigned method.
(Only three extensions
[agents] can answer the
call for
Busy on Busy
.)
Overflow Feature
a) Sends a busy tone (
Busy on Busy
), or
b) Redirects to the overflow destination.
Manual Queue Redirection
The longest waiting call in a queue
can be redirected to the overflow
destination by pressing the Hurry-up
button. The button shows the Hurry-
up status.
D
E
F
B
A
C
*
2
*
3
*
1
6
7
*1
®
*2
®
*3
®
1.
Group Call Distribution
[
®
2.2.2.2 Group Call Distribution]
Incoming calls are distributed using one of the following methods:
Distribution Method
Description
Uniform Call Distribution
(UCD)
Calls are distributed evenly to a different extension each time
a call is received.
Priority Hunting
An idle extension is searched for in the specified order, always
starting from the same location.
Ring
All extensions in the incoming call distribution group ring
simultaneously.
2.
Queuing Feature
[
®
If a preprogrammed numbers of extensions in an incoming call distribution group are busy, a
preprogrammed number of additional calls can wait in a queue.
While calls are waiting in the queue, an outgoing message (OGM) or Music on Hold can be sent to the
waiting callers.
3.
VIP Call
[
®
It is possible to assign a priority to incoming call distribution groups so that incoming calls can be received
in priority order.
4.
Overflow Feature
[
®
Feature Guide
51
2.2.2 Incoming Call Distribution Group Features
Содержание KX-NS300
Страница 14: ...14 Feature Guide Table of Contents ...
Страница 15: ...Section 1 For Your Safety Feature Guide 15 ...
Страница 18: ...18 Feature Guide 1 1 1 For Your Safety ...
Страница 19: ...Section 2 Call Handling Features Feature Guide 19 ...
Страница 40: ...PT Programming Manual References 720 Doorphone Call Destination 40 Feature Guide 2 1 2 Internal Call Features ...
Страница 57: ... 632 Maximum Number of Agents Feature Guide 57 2 2 2 Incoming Call Distribution Group Features ...
Страница 107: ...User Manual References 1 2 1 Basic Calling Feature Guide 107 2 5 4 Trunk Call Features ...
Страница 174: ...Feature Guide References 2 21 2 Flexible Buttons 174 Feature Guide 2 11 6 Flash Recall Terminate ...
Страница 193: ...User Manual References 1 4 2 Holding a Call Feature Guide 193 2 13 1 Call Hold ...
Страница 228: ...User Manual References 1 7 1 Paging 1 7 2 Answering Denying a Paging Announcement 228 Feature Guide 2 17 1 Paging ...
Страница 321: ...2 1 4 Turning on the External Background Music BGM Feature Guide 321 2 30 1 Background Music BGM ...
Страница 324: ...324 Feature Guide 2 30 2 Outgoing Message OGM ...
Страница 325: ...Section 3 Unified Messaging System Feature Guide 325 ...
Страница 375: ...Section 4 Network Features Feature Guide 375 ...
Страница 464: ...464 Feature Guide 4 3 6 Network ICD Group ...
Страница 465: ...Section 5 System Configuration and Administration Features Feature Guide 465 ...
Страница 506: ...Feature Guide References 6 1 Capacity of System Resources 506 Feature Guide 5 2 4 Portable Station PS Features ...
Страница 560: ...560 Feature Guide 5 6 7 PING Confirmation ...
Страница 561: ...Section 6 Appendix Feature Guide 561 ...
Страница 578: ...578 Feature Guide 6 5 2 PFMPR Software File Version 004 2xxxx ...
Страница 579: ...Feature Guide 579 Notes ...