Panasonic KX-NCV200, Руководство по началу работы

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1.3. System Configuration
ACD Report Server consists of the following components:
•
KX-TDA100,200,600 + CTI_LINK card
•
KX- NCV200 (ACD Report Voice Processing System)
•
ACD Report Client (PC)
1.4. User Benefits
•
Visualization of the number of calls, the percentage of answered calls and agent status
•
Optimization of the number of agents and CO lines
•
Reduce Call Center Management costs
ACD Report Client
KX-NCV200
(ACD Report Server
+ Voice Mail System)
PBX
LAN
Agent-C
Agent-A
Agent-B
Telephone Company
ACD Report
Performance Graphs
ACD Monitor