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Note
In a One-look network, the UM mailbox may be located on a Slave unit and not the Master unit. Ask
your network administrator for details.
–
The user name is your UM mailbox extension number.
–
The password is your UM Message Client Mailbox Password.
–
Specify a valid SMTP server (ex. the SMTP server used for your existing mail account).
If you are unsure of any of these settings, ask your network administrator for details.
Offline Settings
When using IMAP to access voice mail and fax messages, additional PBX system resources are used. To
reduce the possibility of affecting PBX operation, Outlook should be configured to operate offline for the UM
mailbox. For information about configuring Outlook for working offline, refer to your software’s documentation,
or consult your network administrator.
If Microsoft Outlook is installed or upgraded after CA Client has been installed
Follow the procedure below if Microsoft Outlook is newly installed on a computer after CA Client has been
installed, or you are using Microsoft Outlook with CA, and you upgrade your version of Outlook (for example,
you upgrade from Outlook 2007 to Outlook 2010).
1.
Run the CA Client setup program.
2.
In
Optional Feature Selection
, select the check box for
CRM Toolbar
.
3.
Follow the prompts to complete the setup.
CA Client will be reinstalled to operate with the new or upgraded installation of Microsoft Outlook. For details
about the CA Client setup program, see
4.2 Installing and Starting CA Client
.
If the toolbar for CA Client is not displayed in Microsoft Outlook
If the toolbar is not displayed when you are using Microsoft Outlook, it may have been disabled by Outlook’s
settings. You can confirm these settings by following the procedure below according to your version of Outlook.
For Microsoft Outlook 2003:
1.
From the menu, click
Help
®
About Microsoft Office Outlook
.
2.
Click
Disabled Items
. If the item "CAOutlookAddin" is disabled, enable it.
For Microsoft Outlook 2007:
1.
From the menu, click
Tools
®
Trust Center...
®
Add-ins
.
2.
In the
Manage:
drop-down list, select
Disabled Items
, and then click
Go
. If the item "CAOutlookAddin" is
disabled, enable it.
For Microsoft Outlook 2010:
1.
In the
File
tab, click
Options
.
2.
Click
Add-ins
.
3.
In the
Manage:
drop-down list, select
Disabled Items
, and then click
Go
. If the item "CAOutlookAddin" is
disabled, enable it.
Quick Reference Guide
13