8. Help
42
I cannot make calls.
L
The dialling mode setting may be wrong.
Change the setting of feature #13 (page 37).
The unit does not work.
L
Disconnect the unit from the telephone line
and connect the line to a known working
telephone. If the working telephone operates
properly, contact our service personnel to
have the unit repaired. If the working
telephone does not operate properly, contact
your telephone company.
The unit does not ring.
L
The ringer volume is turned off. Adjust it
(page 15).
The unit displays “
CHECK PAPER
” though the
paper is inserted.
L
The paper is inserted halfway. Insert it
correctly (page 13) and press
{
START
}
to
clear the message.
The other party complains they only hear a
fax tone and cannot talk.
L
FAX ONLY mode is set. Tell the other party
the number is only used for faxes.
L
Change to TEL mode by pressing
{
RECEIVE
MODE
}
.
The
{
REDIAL/PAUSE
}
button does not
function properly.
L
If this button is pressed during dialling, a
pause will be inserted. If pressed
immediately after a dial tone is obtained, the
last number dialled will be redialled.
The receiving mode does not function
properly.
L
The Distinctive Ring is set (feature #31, page
33).
The ink film runs out quickly.
L
The help printing function, copy function, and
reports also use ink film.
8.3.2 Fax – sending
I cannot send documents.
L
The telephone line cord is connected to the
EXT jack on the unit. Connect to the LINE
jack (page 14).
L
The other party’s fax machine is busy or has
run out of recording paper. Try again.
L
The other party’s machine is not a fax
machine. Check with the other party.
L
The other party’s fax machine rings too many
times. Send the fax manually (page 24).
The other party complains that letters on
their received document are distorted or not
clear.
L
If your line has special telephone services
such as call waiting, the service may have
been activated during fax transmission.
Connect the unit to a line that does not have
these services.
L
An extension telephone on the same line is
off the hook. Hang up the extension
telephone and try again.
L
Try copying the document. If the copied
image is clear, there may be something
wrong with the other party’s machine.
The other party complains that smudges or
black lines appear on their received
document.
L
The glass or rollers are dirty. Clean them
(page 46).
I cannot send a fax overseas.
L
Use the overseas transmission mode of
feature #23 (page 37).
L
Add two pauses at the end of the telephone
number or dial manually.
8.3.3 Fax – receiving
I cannot receive documents.
L
The telephone line cord is connected to the
EXT jack on the unit. Connect to the LINE
jack (page 14).
I cannot receive documents automatically.
L
The receiving mode is set to TEL mode. Set
to FAX ONLY mode by pressing
{
RECEIVE
MODE
}
.
L
The time taken to answer the call is too long.
Decrease the number of rings in feature #06
(page 37).
The display shows “
CONNECTING.....
”, but
faxes are not received.
L
The incoming call is not a fax. Change the
receiving mode to TEL mode by pressing
{
RECEIVE MODE
}
.
A blank sheet is ejected.
L
If a blank sheet is ejected after the received
document is printed out, the receiving
reduction rate is not programmed correctly.
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