Symptom
Possible Cause
Remedy
The sound made by paper being
ejected is higher than usual
when you scan short documents.
If the length of documents are
less than about 148 mm (5.8 in.),
feeding speed control will be
activated for exiting documents;
this is normal behavior.
—
The network name (SSID) of the
wireless access point cannot be
detected.
The wireless access point is
configured to not show the
network name (SSID).
Enter the network name (SSID)
manually using the Network
Setting Tool (page 136).
Placement of the scanner is too
far from your wireless access
point.
Place the scanner and your
wireless access point close
together, and try to configure
again.
Appliances that generate
magnetic waves or other wireless
LAN devices are located near by
the scanner or wireless access
point.
Keep the appliances that
generate magnetic waves or
other wireless LAN devices away
from the scanner and your
wireless access point.
The scanner cannot be
connected to the wireless access
point.
Placement of the scanner is too
far from your wireless access
point.
Place the scanner and your
wireless access point close
together, and try to configure
again.
Appliances that generate
magnetic waves or other wireless
LAN devices are located near by
the scanner or wireless access
point.
Keep the appliances that
generate magnetic waves or
other wireless LAN devices away
from the scanner and your
wireless access point.
The settings for your wireless
access point are wrong.
Confirm the setting information of
your wireless access point, and
then try configuration. For details
about the procedure, refer to the
documentation for your wireless
access point.
Your wireless access point is
configured to limit access from
certain devices.
Confirm the settings of your
wireless access point.
Wireless communication is slow
and/or unstable.
There are obstacles between the
scanner and your wireless
access point.
Move the scanner as close as
possible to your wireless access
point.
Appliances that generate
magnetic waves or other wireless
LAN devices are located near by
the scanner or wireless access
point.
Keep the appliances that
generate magnetic waves or
other wireless LAN devices away
from the scanner and your
wireless access point.
If you still experience problems after following these suggestions, please contact our Technical Support
Department at 1-800-726-2797 for further assistance. (For the United States only)
15.10 Troubleshooting
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