Troubleshooting
General information
If you experience any trouble while using the unit, refer to the information in this section for troubleshooting.
If the problem persists, contact your technical support representative.
Starting up
The unit does not turn on.
•
To turn the unit on, press and hold the power button until the unit briefly vibrates.
•
The battery level may be low or completely discharged. Charge the battery.
•
The unit may be too hot or too cold. Leave the unit in an environment of 5 °C to 35 °C for about an
hour, and then try again.
The unit does not wake up from sleep.
•
The battery may have become completely discharged while the unit was in sleep mode. In this case,
any data which has not been saved will be lost. Charge the battery.
•
The unit may be too hot or too cold. Leave the unit in an environment of 5 °C to 35 °C for about an
hour, and then try again.
Nothing appears on the screen.
•
The unit is in sleep mode. Press the power button.
•
Charge the battery.
•
Install the battery correctly.
•
Replace the battery with a fully-charged one.
Other startup problems
•
Disconnect and remove all peripheral devices.
Shutting down
The unit does not turn off.
•
It may take one or two minutes for the unit to turn off. This is not a malfunction.
•
Press and hold the power button for at least 10 seconds to force the unit to restart, and then try
again.
•
Disconnect and remove all peripheral devices.
Indicator
The indicator flashes in orange.
•
The battery cannot be charged temporarily because the ambient temperature is too low or too high.
Leave the unit in an environment of 5 °C to 35 °C for about an hour, then charge again.
The indicator lights in red.
•
The remaining battery level is approximately 19 % or less of a full charge. Charge the battery.
The indicator flashes in red.
•
Battery authentication failed. Use only a specified battery.
•
There may be debris lodged in the battery charge terminals. Remove the battery and remove any
debris found.
•
Charging may have stopped automatically. Disconnect the charger and then reconnect it.
Operating Instructions - Reference Manual
25
Troubleshooting
