Appendix
54
LIMITED WARRANTY
For Europe
Panasonic System Communications Company Europe
Panasonic System Communications Company Europe (referred to as “Panasonic”) will repair
this product (other than software, which is treated in a different section of this warranty) with new
or refurbished parts, from the date of original purchase in the event of a defect in materials or
workmanship. This warranty only applies to new Panasonic Toughbooks purch sed in the EEA and
Switzerland and Turkey.
Panasonic (or its authorised Service Provider) target to repair your equipment within 48 hours from its
receipt in our service centre.
Additional charges may apply for shipment to countries outside of the European Union. Panasonic will
use all reasonable endeavours to ensure this service.
This warranty only covers failures due to defects in materials or workmanship which occur during
normal use for the applicable Service Agreement Period listed below. In the event that any product (or
part thereof) is replaced, Panasonic shall transfer ownership of the replacement product (or part) to
the customer and the customer shall transfer ownership of the replaced product (or part) to Panasonic.
Service Agreement Period
–
from original date of purchase
y
y
Toughbooks (and every accessory included in the original packaging except the battery) – 3 years
y
y
Toughpads (and every accessory included in the original packaging except the battery) – 3 years
y
y
Accessories included in the original package – 3 years
y
y
Additional peripherals manufactured by Panasonic (including media bay devices such as CD-Rom
drives) – 1 year
y
y
Batteries – 6 months. Panasonic Warranty covers the battery for six months. A battery is
considered good if it maintains 50 % of its charge capacity during the warranty period. If a battery
is returned under this contract and testing determines that it has charge capacity greater than
50 %, the battery will be returned with an invoice for the retail purchase price of a new battery.
This warranty is extended solely to the original purchaser. A purchase receipt or other proof of date of
original purchase will be required before warranty performance is rendered.
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