Troubleshooting
38
Troubleshooting (basic)
Follow the instructions below when a problem has occurred. There is also an advanced
troubleshooting guide in the “Reference Manual”. For a software problem, refer to the
software’s instruction manual. If the problem persists, contact Panasonic Technical Support.
Starting up
Cannot start up.
The battery indicator is
not lit.
x
p
Connect the AC adaptor.
x
p
Charge the battery pack.
x
p
Remove the AC adaptor, then connect it again.
x
p
Hold down
(power button) until the unit vibrates for a moment.
Cannot turn on this
computer.
This computer does not
wake up from sleep.
x
p
This computer may become too hot or too cold. Leave it in an
environment of 5 °C {41 °F} to 35 °C {95 °F} for about an hour,
then turn on the power again.
Cannot start up and the
battery indicator blinks
red.
x
p
The remaining charge of the battery pack is less than 1 % of a full
charge. Charge the pack for a while, and then turn the power on
again.
x
p
Some problem is found in the system software. Contact Panasonic
Technical Support.
Nothing appears on the
screen.
x
p
Charge the battery pack.
x
p
Install the battery pack correctly.
x
p
Change the battery pack which has been used with a fresh one.
The date and time are
incorrect.
x
p
Make the correct settings by performing the following steps.
1.
Touch – [ Settings] – [ Date & time] and set date and
time.
x
p
If the problem persists, the internal clock battery may need to be
replaced. Contact Panasonic Technical Support.
x
p
When this computer is connected to network, check the date and
time of the server.
x
p
The 2036 A.D. or later year will not be correctly recognized on this
tablet computer.
Operation is slow.
x
p
Ambient temperature may be high. Move this computer to the
cooler location.
Cannot wake up.
x
p
The AC adaptor may have been disconnected and the battery pack
may have become completely discharged while the product was in
the sleep mode. In a case like this, any data which has not been
saved will be lost, and the product will not wake up.
Other startup problems
x
p
Remove all peripheral devices.
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