Explanation for Queuing Time Table 01:
Sequence 02
Queuing Time Table 01
OGM 01 is sent.
Thank you for
calling Panasonic.
The department you
are calling is busy.
Please hold the line.
We will answer your
call shortly.
Sequence 01
Music on Hold
is sent for 30
seconds.
Sequence 04
Redirects to
the overflow
destination.
Overflow
destination
answers.
The call
queues.
The call is connected to the member
extension as soon as the extension
becomes available.
OGM 03 is sent.
Sequence 03
We are sorry to
keep you holding.
The department
is still busy. We
are transferring
you to the
operator.
Conditions
•
If the call is transferred to the incoming call distribution group and is handled by the Queuing Time
Table:
Transfer Recall will not occur even if the Transfer Recall time expires.
•
Manual Queue Redirection
It is possible to redirect the longest waiting call in a queue to the overflow destination by pressing the
Hurry-up button. (If the call is already ringing at an extension, it will not be redirected.) This feature is also
known as Hurry-up Transfer.
•
Hurry-up Button
A flexible button can be customised as the Hurry-up button. The number of calls queuing before Manual
Queue Redirection may be performed is programmable. The button shows the current status as follows:
Light Pattern
Calls in the Waiting Queue
Off
No queued call
Red on
At or under the assigned number for Hurry-up
Rapid red flashing
Over the assigned number for Hurry-up
PC Programming Manual References
4.8 [2-6-1] Numbering Plan—Main—Features—
4.17 [2-9] System Options—Option 4—
Transfer—Transfer to busy Extension without BSS Operation
5.13 [3-5-1] Incoming Call Distribution Group—Group Settings
→Overflow Queuing Busy
→Overflow No Answer
→Queuing Time Table
→Miscellaneous—
Extension No Answer Redirection Time
5.19 [3-7-1] VM(DPT) Group—System Settings—
5.22 [3-8-1] VM(DTMF) Group—System Settings—
Others—Call Waiting on VM Group
6.5 [4-1-4] Wired Extension—Flexible Button
→
→
Ext. No. / Floating Ext. No. (for Hurry-up)
58
Feature Guide
1.2.2 Incoming Call Distribution Group Features
Содержание HYBRID IP-PBX KX-TDA200
Страница 15: ...Section 1 Call Handling Features Feature Guide 15...
Страница 37: ...PT Programming Manual References 720 Doorphone Call Destination Feature Guide 37 1 1 2 Internal Call Features...
Страница 91: ...User Manual References 1 2 1 Basic Calling Feature Guide 91 1 5 4 Trunk Call Features...
Страница 113: ...User Manual References 1 2 2 Easy Dialling Feature Guide 113 1 6 1 Memory Dialling Features...
Страница 141: ...User Manual References 2 1 3 Restriction Level Control Dial Tone Transfer Feature Guide 141 1 9 4 Dial Tone Transfer...
Страница 156: ...3 1 2 Settings on the Programming Mode 156 Feature Guide 1 11 4 Headset Operation...
Страница 159: ...Feature Guide References 1 20 2 Flexible Buttons Feature Guide 159 1 11 6 Flash Recall Terminate...
Страница 161: ...User Manual References 1 10 4 If a Host PBX is Connected Feature Guide 161 1 11 7 External Feature Access EFA...
Страница 175: ...User Manual References 1 4 2 Holding a Call Feature Guide 175 1 13 1 Call Hold...
Страница 290: ...Feature Guide References 3 1 Capacity of System Resources 290 Feature Guide 1 25 2 PS Ring Group...
Страница 323: ...1 11 1 Using the Telephones in a Hotel type Environment Hospitality Features Feature Guide 323 1 28 4 Timed Reminder...
Страница 368: ...2 1 7 Releasing Network Direct Station Selection NDSS Monitor 368 Feature Guide 1 30 5 QSIG Enhanced Features...
Страница 385: ...Section 2 System Configuration and Administration Fea tures Feature Guide 385...
Страница 430: ...430 Feature Guide 2 4 3 Local Alarm Information...
Страница 431: ...Section 3 Appendix Feature Guide 431...
Страница 456: ...456 Feature Guide 3 4 13 KX TDA30 PSMPR Software File Version 5 0xxx...
Страница 457: ...Index Feature Guide 457...
Страница 463: ...Feature Guide 463 Notes...