144
HD Writer AE
Other
Troubleshooting
Symptom
Corrective Action
Error occurs while data are being
recorded. (Continued)
●
Other software may be running.
Exit other applications. Using other software at the same time may cause recording
to fail, or it may damage discs. (In particular, do not use DVD or CD recording
software or other recording or encoding software that requires a large amount of
memory.)
●
Other DVD writing software, packet writing software, or similar software that uses the optical
drive may be installed, or an ASPI driver may be installed.
Uninstall the other software and drivers and then reinstall this software.
●
Other software with features for reading UDF discs may be installed.
In this case, temporarily stop the software or uninstall it.
●
Multiple peripherals may be connected to the computer.
Particularly if you are using an external optical drive for recording, disconnect SD
card readers or other USB devices and check software operation.
However, do not connect or disconnect these devices during recording.
●
Video cameras, optical drives, hard disk drives, or SD card adapters may be connected via
USB.
Use a different USB port (for example, a USB port on the back of the computer).
●
Operation may be affected by the firmware (a control program stored on the equipment) of
your optical drive.
Update the firmware of your computer or optical drive. (Firmware updates may be
available on the manufacturer’s website.)
●
Operation may be affected by CD recording functions provided by the operating system as a
standard feature.
Disable these functions.
●
Because some video cameras cannot play back motion pictures from SD cards, an error
message is displayed if you attempt to use this software to record on SD cards formatted by
using these video cameras. (Recording is possible, however.)
Videos cannot be added.
Recording additional video content is only possible on the following media:
●
Blu-ray discs, DVD-RAM discs and SD cards which you have recorded using this software
●
SD cards recorded on by using video cameras
●
DVD-RAM discs recorded on by a DVD burner compatible with the video camera
●
Blu-ray discs recorded on by a BD burner compatible with the video camera