27
RQT8697
Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check
points, or if the solutions indicated in the chart do not solve the problem, consult your dealer for
instructions. (Reference pages are shown in parentheses.)
The following do not indicate malfunction.
≥
Sound from the AC adaptor during recharging.
≥
The battery pack warming up when recharging or during use.
≥
The surface and area around the unit becoming warm when used for long periods.
No power
≥
Check connections to the AC adaptor or battery pack.
(6)
≥
You cannot turn on the unit with the remote control if the unit is powered by the battery pack.
≥
The unit has protection circuitry that is activated if it becomes too hot or too cold. The unit will not
work if this occurs. Use the unit between 5
o
C and 35
o
C.
Unit turns off automatically.
≥
The unit turns off after it has been stopped for about 15 minutes
(5 minutes when the unit is powered by the battery pack) to
conserve power. Turn the unit on again.
Cannot charge or the [CHG]
indicator fails to light.
≥
The battery pack can only be recharged when the unit is off.
≥
The charging time increases when the temperature is too hot or too
cold, and charging may not be possible under some circumstances.
≥
Check connections to the AC adaptor or battery pack.
(6)
Play time dramatically
reduced after recharging.
≥
The battery pack has reached the end of its service life (It can be
recharged about 300 times).
Difficulty inserting the plug or
the plug is loose when
connecting Car DC Adaptor.
≥
Set the plug switch to “N” (Narrow) or “W” (Wide) to adjust the
plug size depending on the type of socket.
(24)
No
response
when any
buttons
pressed.
≥
This unit cannot play discs other than the ones listed in these operating instructions.
(4)
≥
The unit may not be operating properly due to lightning, static electricity or some other
external factor. Turn the unit off and then back to ON. Alternatively, turn the unit off,
disconnect the power source (AC or battery pack), and then reconnect it.
≥
Condensation has formed: Wait 1 to 2 hours for it to evaporate.
No response when remote
control buttons pressed.
≥
Check that the battery is installed correctly.
(7)
≥
The battery is depleted: Replace it with new one.
(7)
≥
Point the remote control at the remote control sensor and operate.
(7)
You have forgotten your
ratings password.
Reset all the settings to Factory Preset.
≥
While stopped, press and hold
[
:
]
and
[
;
]
on the unit and then also press
and hold
[
1
, ON]
on the unit until “Initialised” disappears from the screen.
Turn the unit off and on again. All settings will return to the default values.
No picture or sound.
≥
Check that the disc has something recorded on it.
It takes time before play
starts.
≥
Play may take time to begin when an MP3 track has still picture data. Even after
the track starts, the correct play time will not be displayed; however, this is normal.
≥
This is normal on DivX video.
The program and random play
functions do not work.
[DVD-V]
≥
These functions do not work with some DVD-Videos.
Menu doesn’t appear.
[VCD]
with playback control
≥
Press
[
∫
, –OFF]
twice and then press
[
1
, ON]
.
Subtitle position is wrong.
≥
Adjust the position. (“Subtitle Position” in Display Menu)
(19)
No subtitles
≥
Display the subtitles.
(12)
In A-B repeat, point B is
automatically set.
≥
The end of an item becomes point B when it is reached.
Play doesn’t start.
≥
This unit may not play WMA and MPEG4 that contains still picture data.
≥
If playing DivX VOD content, refer to the homepage where you
purchased the DivX VOD content. (Example: www.divx.com/vod)
≥
If a disc contains CD-DA and other formats, proper playback may not be possible.
Power
No operation
Specific operation impossible or incorrect
T
roub
leshoot
ing gui
de
p2‑31.fm Page 27 Thursday, February 23, 2006 12:25 PM
