Panasonic DBS 576 Section 300, Справочное руководство

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Section 525 - ACD/MIS Reference Chapter 6. Report Manager
576/HD-50-525 DBS 576/HD issued September 2001 6-11
Work Unit Report
A Work Unit (stroke counts) is a 2-digit code that is entered into the phone
by the agent during the call. Work Units are a method to categorize the type
of calls the Agent is processing. The Work Unit Report is sorted by work
unit.
Figure 6.10 shows a typical Work Unit Report.
Figure 6.10. Work Unit Report