Panasonic DBS 576 Section 300, Справочное руководство

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OV-10 DBS 576/HD issued September 2001 576/HD-50-525
Overview Section 525 - ACD/MIS Reference
Agent up to 600 seconds to write notes, enter data, or perform any function
that is needed after calls are completed.
Wrap mode is beneficial in that it does not require the Agent to have to log
out of the group, or make them unavailable. This feature is programmable
by the supervisor on an Agent-by-Agent basis.
Zip Mode
If Agents are using headsets (a popular application), then you will find the
Zip Mode useful for answering incoming calls.
The Zip Mode essentially provides an automatic means for incoming calls to
be answered by the Agent. When an Agent is available to take a call, they
will hear a short tone burst indicating that a call is coming. Without any
other interaction with the telephone, the call will be delivered.
Figure 2 shows an example of what a typical Agent telephone might look
like in a call center group:
Figure 3. Typical Agent Telephone
WORK UNIT keys
LOG-IN/OUT key
UNAVAILABLE key
WRAP
key