Panasonic DBS 576 Section 300, Справочное руководство

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5-4 DBS 576/HD issued September 2001 576/HD-50-525
Chapter 5. ACD Viewer Section 525 - ACD/MIS Reference
Group Detail View
Queue status and group statuses are displayed at the top of the window,
while individual Agents in the group are displayed in the remainder of the
window. The possible Agent States are ACD Call, PBX Call, Available,
Unavailable, and Logged-Out.
Figure 2.8 shows a typical ACD Viewer Group Detail window.
Figure 2.8. ACD Viewer Group Detail Window
The window can be sized to fit more Agents. However, the number of
Agents displayed on the screen depends on the resolution settings of the
screen and the size of the monitor. Names that are changed in one instance of
ACD Viewer are reflected on all instances of ACD Viewer on the network.
Remote Access
Remote Access of ACD Viewer displays and reports, can be accomplished
using pcAnywhere™ and modems.