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Troubleshooting

Troubleshooting (Basic)

Follow the instructions below when a problem has occurred. There is also an advanced trouble-

shooting guide in the “Reference Manual”. For a software problem, refer to the software’s instruc-

tion manual. If the problem persists, contact Panasonic Technical Support. You can also check

the computer’s status in the PC Information Viewer (

Reference Manual

“Troubleshooting

(Advanced)”).

Starting Up

The computer does not

power on / The power

status indicator or bat-

tery indicator is not lit.

Connect the AC adaptor.

Insert a fully charged battery.

Remove the battery pack and the AC adaptor, then connect them

again.

When the CPU temperature is high, the computer may not start up

to prevent overheating of the CPU. Wait until the computer cools

down, and then turn the power on again. If the computer does not

power on even after cooling down, contact your technical support

office.

Pull out the AC cord and wait for more than 1 minute to reconnect

the AC cord.

Windows does not start

up.

Remove all peripheral devices (e.g. USB memory).

If the power status indicator is lit, slide the power switch for four

seconds or longer to turn off, then turn on again.

Using the following procedure, start up in Safe Mode,

and check the error details.

Turn on the computer, and when the [Panasonic] boot screen

disappears (after entering the password

if one is set) hold

down

Release your finger when [Windows Advanced Options Menu]

is displayed, and with





, select [Safe Mode], then press

Enter

Follow the on-screen instructions.

Supervisor Password or User Password set with the Setup Utility

Press

in the Setup Utility to return the Setup Utility settings (ex-

cluding the passwords) to the default values. Start the Setup Utility

and make the settings again.

Check the [UEFI Boot] setting of the Setup Utility. [UEFI Boot]

should be set to

[Enabled] /

[Disabled].

You have forgotten the

password.

Supervisor Password or User Password: Contact Panasonic Tech-

nical Support.

Administrator password:



If you have another account with Administrator authority, log-on

with it, then delete the password for the problem account.



If you have a password reset disk, click [Reset password] dis-

played after the password input error, then follow the on-screen

instructions and set a new password.

If you cannot do either of the above, you will need to reinstall (

page 32) and setup Windows.

CF-AX3mk2_EU_M.indb 38

2013/11/18 12:12:57

Содержание CF-AX3 Series

Страница 1: ...ntents Introduction 13 Description of Parts 15 First time Operation 18 Turning On Turning Off 24 Switching the Display Mode 25 Useful Information Handling and Maintenance 26 Installing Software 32 Troubleshooting Troubleshooting Basic 38 Appendix LIMITED USE LICENSE AGREEMENT 44 Specifications 46 Standard Limited Warranty 51 Getting Started Safety Precautions 2 Regulatory Information 8 Read Me Fir...

Страница 2: ... operate the unit safety DANGER Precautions on the battery pack Electrolyte leakage generation of heat ignition or rupture of the Battery Pack may result Do Not Throw the Battery Pack into a Fire or Expose It to Exces sive Heat Do Not Insert Sharp Objects Into the Battery Pack Disassemble or Modify It Do Not Short the Positive and Negative Contacts Ö ÖDo not place the battery pack to gether with a...

Страница 3: ...e Com puter by Dropping It Applying Strong Pressure to It etc Avoid Extreme Heat Near the Fire In Direct Sunlight for Example WARNING Precautions on the built in battery Generation of heat ignition or rupture of the battery may result Do Not Charge the Battery Using Methods Other Than Those Speci fied Do Not Throw the Product Into a Fire or Expose It to Excessive Heat Do Not Insert Sharp Objects I...

Страница 4: ...Product Do Not Touch This Product In a Thunderstorm If Connected with the AC Cable or Any Other Cables Do Not Place Containers of Liquid or Metal Objects on Top of This Product Ö ÖIf foreign matter has found its way inside immediately turn the power off and unplug the AC plug and remove the battery pack Then contact your technical support of fice If a Malfunction or Trouble Oc curs Immediately Sto...

Страница 5: ...AC Plug Is Connected Ö ÖIf the AC cord is damaged unplug the AC plug immediately Do Not Connect a Telephone Line or a Network Cable Other Than the One Specified Into the LAN Port Ö ÖDo not connect to a network such as the ones listed below Networks other than 1000BASE T 100BASE TX or 10BASE T Phone lines IP phone Internet Protocol Telephone Telephone lines internal phone lines on premise switches ...

Страница 6: ...es for use in medical diagno sis l This computer is not intended for a use with connection of medical equipment for the purpose of medical diagnosis l Panasonic shall not be liable for loss of data or other incidental or consequential damages resulting from the use of this product l Do not touch the terminals on the battery pack The battery pack may no longer function properly if the contacts are ...

Страница 7: ...ted l Always power off the computer when it is not in use Leaving the computer on when the AC adaptor is not connected will ex haust the remaining battery capacity THIS PRODUCT IS NOT INTENDED FOR USE AS OR AS PART OF NUCLEAR EQUIPMENT SYSTEMS AIR TRAFFIC CONTROL EQUIP MENT SYSTEMS AIRCRAFT COCKPIT EQUIP MENT SYSTEMS MEDICAL DEVICES OR ACCESSORIES 1 LIFE SUPPORT SYSTEMS OR OTHER EQUIPMENTS DEVICES...

Страница 8: ...l If you are uncertain of the policy that applies on the use of wireless devices in a specific organiza tion or environment e g airports you are encouraged to ask for authorization to use this product prior to turning on the product Regulatory Information We are not responsible for any radio or television interference caused by unauthorized modifica tion of this product The correction of interfere...

Страница 9: ... dance with your national legislation and the Directives 2002 96 EC and 2006 66 EC By disposing of these products and batteries correctly you will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling For more information about collection and recycling of old products and batterie...

Страница 10: ... appliances in an aircraft is forbidden to prevent interference with communications systems Failure to observe these instructions may lead to the suspen sion or denial of cellular services to the offender legal action or both For details on usage of this unit in aircrafts please consult and follow instruction pro vided by the airline Do not operate Personal Computer or Handheld Computer incorporat...

Страница 11: ...ce cable longer than 3 m 9 84 feet is not recommended 11 E 1 For Europe Only for model with a CE mark on the bottom of the computer Declaration of Conformity DoC Hereby Panasonic declares that this Personal Computer is in compliance with the essential requirements and other relevant provisions of the Directive 1999 5 EC Hint If you want to get a copy of the original DoC of our above mentioned prod...

Страница 12: ...ark A S A or the BSI mark on the body of the fuse If the plug contains a removable fuse cover you must ensure that it is refitted when the fuse is replaced If you lose the fuse cover the plug must not be used until a replacement cover is obtained A re placement fuse cover can be purchased from your local dealer If the fitted molded plug is unsuitable for the socket outlet in your home then the fus...

Страница 13: ...ok different from the actual unit l If you do not log on as an administrator you cannot use some functions or cannot display some screens l Refer for the latest information about optional products to the catalogs etc l In these instructions the names and terms are referred as follows Windows 8 1 Pro 64 bit as Windows or Windows 8 1 Windows 7 Professional 32 bit Service Pack 1 and Windows 7 Profess...

Страница 14: ...arks of HDMI Licensing LLC in the United States and other countries Names of products brands etc appearing in this manual are trademarks or registered trade marks of their respective own companies n On screen Manual For further information about the computer you can refer to the on screen manual l Reference Manual The Reference Manual contains the practical information to help you fully enjoy the ...

Страница 15: ... Speaker è Reference Manual Key Combina tions K Security lock A Kensington cable can be connected For further information read the manual that comes with the cable The security lock and cable is a theft pre vention device Panasonic Corporation will bear no responsibility in the event of theft L HDMI port è Reference Manual External Dis play M USB 3 0 port è Reference Manual USB Devices N USB 3 0 p...

Страница 16: ...icrophones are used au dio input may not possible or malfunctions may occur as a result F Headphone jack You can connect headphones or amplified speakers When they are connected audio from the internal speaker is not heard G Wireless switch è Reference Manual Disabling En abling Wireless Communication è Reference Manual Wireless LAN è Reference Manual Bluetooth H Wireless WAN antenna Only for mode...

Страница 17: ...ion P Dust cover è To clean the inside of the dust cover page 30 Q Ventilation hole Exhaust Only for model with wireless WAN SIM card slot SIM card Bottom SIM card slot is located in the battery compartment on the bottom of the computer Remove the battery pack to insert the SIM card CAUTION l The slot accepts SIM Cards 15 mm x 25 mm Insert the SIM card into the SIM card slot with the contact side ...

Страница 18: ...y pack While sliding the left and right latches to the unlocked position lift up the battery pack and pull it out CAUTION l Make sure the battery pack is securely locked If not the battery pack may fall when you carry the computer l Do not touch the terminals of the battery pack and the computer Doing so can make the terminals dirty or damaged and may cause malfunction of the battery pack and the ...

Страница 19: ... pack and AC adaptor l Handling the AC adaptor Problems such as sudden voltage drops may arise during pe riods of thunder and lightning Since this could adversely affect your computer an uninterruptible power source UPS is highly recommended unless running from the battery pack alone 4 Turn on the computer Open the display and slide and hold the power switch è page 16 until the power status indica...

Страница 20: ...Do not touch the key board or touch pad and wait until the drive indicator has turned off lAfter the computer is turned on the screen remains black or unchanged for a while but this is not a malfunction Wait for a moment until the Windows setup screen appears lDuring setup of Windows use the touch pad and clicking to move the cursor and to click an item lSetup of Windows will take approximately 5 ...

Страница 21: ...ough 9 uppercase and lowercase letters from A to Z and the hyphen character If the error message The computer name is not valid appears check if characters other than the above are not entered If the error message still remains on the display set the key entry mode to English EN and enter characters 7 Set the time zone and then set the date and time A Open the Control Panel 1 Click on the Start sc...

Страница 22: ...luetooth in Wireless device to On for Bluetooth n To change the partition structure You can shrink a part of an existing partition to create unallocated disk space from which you can create a new partition This computer has a single partition as default setting A 1 Click on the Start screen and then right click This PC under Windows System 2 Click Manage on the app bar Click Start and right click ...

Страница 23: ...while the USB port continuous charging function is not used The battery duration will slightly be longer if a LAN cable is not connected to the computer even when Wake Up from wired LAN function is activated n To select language To select a language other than the one you have selected during the first time operation follow the steps below A Open the Control Panel 1 Click on the Start screen 2 Cli...

Страница 24: ...y after the power indicator goes off completely NOTE l To turn off the computer completely proceed as follows A Display Charm and click Change PC settings Update and recovery Recovery B Click Restart now under Advanced startup C Click Turn off your PC When Starting Up Shutting Down Do not do the following Connecting or disconnecting the AC adaptor Sliding the power switch Touching the keyboard or ...

Страница 25: ...autions during Switching CAUTION l Be careful when changing the display mode to prevent tangling the cables l If peripheral devices that may get in the way are connected disconnect them before changing the display mode l When changing the display mode unintentional operation of the keyboard and touchpad may occur You can prevent such unintentional operations using the HOLD button è Refer ence Manu...

Страница 26: ...Do not hold the computer by these areas in the Laptop mode Do not use the computer on your lap for an extended periods of time l Do not place the computer in the following areas otherwise the computer may be damaged Near electronic equipment Image distortion or noise may occur In extremely high or low temperature l As the computer can become hot during operation keep it away from items that are se...

Страница 27: ... or the Power On by LAN function is enabled In this case the indicator will light green upon connecting the AC adaptor but only for a moment n If the computer becomes warm during usage l Click on the notification area click and click Panasonic Power management Better Heat Dispersion When changing to Panasonic Power management Better Heat Dispersion the following settings will change Change to High...

Страница 28: ...ending on the display mode how you are holding the computer the application software you are using and other factors l Display rotation When the computer is in the Tablet mode and the automatic rotation is on the built in accel eration sensor detects the computer s inclination and the screen display rotates automatically When an external display is connected the display does not rotate Note also t...

Страница 29: ... clockwise back to its original position and then 90 degrees or more counterclockwise CAUTION Hold the computer firmly when moving it Strong shocks from dropping the computer may result in damage Maintenance If drops of water or other stains get on the surface of the LCD panel wipe them off immediately Failure to do so may result in staining To clean the LCD panel Use the soft cloth included with ...

Страница 30: ...ale dust l Make sure no water or other liquid spills inside the dust cover and pay attention not to drop the screw inside the dust cover Dispose of Computer n Preparation l Remove all peripherals SD memory card etc l Erase the stored data è Reference Manual Hard Disk Data Erase Utility CAUTION l Never disassemble the computer except before disposal l Refer to page 3 for precautions when disposing ...

Страница 31: ...that secures the cords and move the built in bat tery as shown in the illustration Illustration models without Smart Card slot 7 Disconnect the connector and remove the built in battery Illus tration models without Smart Card slot Cover Tape Built in battery Connector Built in battery CF AX3mk2_EU_M indb 31 2013 11 18 12 12 56 ...

Страница 32: ...t until installation is complete 1 Perform Remove everything and reinstall Windows A Display Charm and click Change PC settings Update and recovery Recovery B Click Get Started under Remove everything and reinstall Windows C Click Next D Select the option Just remove my files Perform the reinstallation of the Windows in a few moments Approximately 20 min utes Fully clean the drive By fully cleanin...

Страница 33: ... Charm and click Change PC settings Update and recovery Recovery B Click Restart now under Advanced startup C Click Troubleshoot Advanced options UEFI Firmware Settings Restart Turn on the computer and press F2 or Del while Panasonic boot screen is displayed l If the Panasonic boot screen is not displayed turn on the computer while holding down F2 or Del l If the password is requested enter the Su...

Страница 34: ... Select OS 32bit or 64bit and click OK For MUI OS model Select language and system type 32bit or 64bit and click OK At the confirmation message click OK To cancel the recovery procedure click CANCEL and click the mark that appears at the top right corner of the screen 12 At the confirmation message click YES Installation starts according to the instructions on the screen It will take approximately...

Страница 35: ...Start the Setup Utility A Display Charm and click Change PC settings Update and recovery Recovery B Click Restart now under Advanced startup C Click Troubleshoot Advanced options UEFI Firmware Settings Restart Turn on the computer and press F2 or Del while Panasonic boot screen is displayed l If the Panasonic boot screen is not displayed turn on the computer while holding down F2 or Del l If the p...

Страница 36: ...to the OS related partitions 2 Select this option when the hard disk has already been divided into several partitions For how to create a new partition refer to To change the partition structure page 22 You can keep the partition structure 2 This does not appear when Reinstall without HDD recovery partition is selected or if Win dows cannot be installed to the recovery partition and the area usabl...

Страница 37: ...Win dows page 20 NOTE l The date and time and the time zone may not be correct Be sure to set them correctly 18 Start the Setup Utility and change the settings as necessary 19 Perform Windows Update 20 Only for model with TPM Clear TPM page 33 CF AX3mk2_EU_M indb 37 2013 11 18 12 12 57 ...

Страница 38: ...he power switch for four seconds or longer to turn off then turn on again l Using the following procedure start up in Safe Mode and check the error details A Turn on the computer and when the Panasonic boot screen disappears after entering the password 1 if one is set hold down F8 B Release your finger when Windows Advanced Options Menu is displayed and with or select Safe Mode then press Enter Fo...

Страница 39: ...lick OK E Click Change date and time then set the date and time l If the problem persists the internal clock battery may need to be replaced Contact Panasonic Technical Support l When the computer is connected to LAN check the date and time of the server l The 2100 A D or later year will not be correctly recognized on this computer Executing Battery Recalibration screen appears l The Battery Recal...

Страница 40: ...onalize Sounds B Remove the check mark from Play Windows Startup sound and click OK Cannot resume l One of the following operations may have been carried out Slide the power switch to turn on the computer Data not saved will be lost In sleep mode the AC adaptor or battery pack was disconnected or a peripheral was connected or disconnected The power switch was slid for four seconds or longer to for...

Страница 41: ...Shutting down Windows does not shut down l Remove all peripheral devices l Wait one or two minutes It is not a malfunction n Display When the screen be comes black for a mo ment l When you set Display power saving function of Power Plan Ex tension Utility to Enabled if you do the following operations the screen becomes black for a moment but this is not a malfunction You can use it Adjust the brig...

Страница 42: ... indicator lights red l The battery level is very low the charge is approx 9 or less l Connect the AC adaptor You can use the computer when the indi cator light is orange If you do not have an AC adaptor save your data and power off your computer After replacing the battery pack with a fully charged one turn your computer on again The battery indicator lights red l Quickly saver your data and powe...

Страница 43: ... and close the software application that is not responding l An input screen e g password input screen at startup may be hidden behind another window Press Alt Tab to check l Press the power switch for four seconds or longer to shut down the computer and then press the power switch to turn it on If the ap plication program does not work normally uninstall and reinstall the program To uninstall A O...

Страница 44: ...entiality of the Pro grams You may not distribute or otherwise make the Programs or related documentation available to any third party by time sharing or otherwise without the prior written consent of Panasonic Corporation D You may not copy or reproduce or permit to be copied or reproduced the Programs or related documentation for any purpose except that you may make one 1 copy of the Programs fo...

Страница 45: ...f you fail to comply with any term or condition contained herein Upon any such termina tion you agree to destroy at your expense the Programs and related documentation together with all copies thereof in any form YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT UNDERSTAND IT AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS YOU FURTHER AGREE THAT IT IS THE COMPLETE AND EXCLUSIVE STATEMENT OF THE ...

Страница 46: ...ox 1 GB Recovery partition are used as recovery partitions Users cannot use these partitions Only for Windows 7 downgrade model Approx For localized OS model 30 GB For MUI OS model 50 GB is used as a partition with HDD recovery tools Users cannot use this partition Approx 300 MB is used as a partition with system tools Users cannot use this partition Display Method 11 6 Full HD type IPS 1920 x 108...

Страница 47: ...n 7 2 V Typical 4400 mAh Minimum 4100 mAh Built in Battery not replaceable Li ion 7 2 V Typical 2200 mAh Minimum 2050 mAh Li ion 7 2 V Typical 1090 mAh Minimum 1030 mAh Operating Time 13 Non SCR model Approx 12 hours Economy Mode ECO Disable SCR model Approx 10 hours Economy Mode ECO Disable Charging Time 14 Approx 4 hours When the built in battery is fully charged Approx 2 hours Approx 3 5 hours ...

Страница 48: ...reless LAN Data Transfer Rates IEEE802 11a 54 48 36 24 18 12 9 6 Mbps automatically switched 22 IEEE802 11b 11 5 5 2 1 Mbps automatically switched 22 IEEE802 11g 54 48 36 24 18 12 9 6 Mbps automatically switched 22 IEEE802 11n 23 HT20 GI 24 400ns 150 130 115 86 72 65 57 43 28 21 14 7 Mbps automatically switched 22 GI 24 800ns 130 117 104 78 65 58 52 39 26 19 13 6 Mbps automatically switched 22 HT4...

Страница 49: ...ce No support 3G model EM8805 SMS Mobile Originated SMS MO SMS Mobile Terminated SMS MT SMS Voice No support SIM 1 8 3V SIM Support 1 1 MB 1 048 576 bytes 1 GB 1 073 741 824 bytes 2 For 32 bit OS the usable memory available will be less depending on the specifications 3 4 GB to 3 5 GB 3 A segment of the main memory is allotted automatically depending on the computer s operating status The size of ...

Страница 50: ...ith 115 V AC Even when the AC adaptor is not connected to the computer power is consumed Max 0 2 W simply by having the AC adaptor plugged into an AC outlet When using with 240 V AC Even when the AC adaptor is not connected to the computer power is consumed Max 0 4 W simply by having the AC adaptor plugged into an AC outlet 16 Rated power consumption 23 E 1 17 Average value May differ depending on...

Страница 51: ... if it maintains 50 of its charge capacity during the warranty period If a battery is returned under this contract and testing determines that it has charge capacity greater than 50 the battery will be returned with an invoice for the retail purchase price of a new battery This warranty is extended solely to the original purchaser A purchase receipt or other proof of date of original purchase will...

Страница 52: ...nder this warranty shall be limited to the replacement of any defective disk or other media which is returned to Panasonic s authorized Service Centre together with a copy of the purchase receipt within the aforesaid warranty period Panasonic shall have no obligation for any defects in the disk s or other media on which the Pro grams are furnished resulting from your storage thereof or for defects...

Страница 53: ...d Pentwyn Industrial Estate Cardiff United Kingdom CF23 7XB Web page http www toughbook eu Helpdesk English speaking service 44 0 8709 079 079 French speaking service 33 0 1 47 91 64 99 German speaking service 49 0 1805 410 930 Italian speaking service 39 0 848 391 999 Spanish speaking service 34 0 901 101 157 E mail address toughbooksupport eu panasonic com Czech speaking service 420 0 800 143234...

Страница 54: ...54 MEMO CF AX3mk2_EU_M indb 54 2013 11 18 12 13 00 ...

Страница 55: ...55 CF AX3mk2_EU_M indb 55 2013 11 18 12 13 00 ...

Страница 56: ...ter a period of inactivity saving the user energy Outline of the International ENERGY STAR Office Equipment Program The international ENERGY STAR Office Equipment Program is an international pro gram that promotes energy saving through the use of computers and other office equip ment The program backs the development and dissemination of products with functions that effectively reduce energy consu...

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