31
Getting Started
Usef
ul Inform
ation
Troubleshooting
Troubleshooting (Basic)
Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the
“Reference Manual”. For a software problem, refer to the software’s instruction manual. If the problem persists, contact
Panasonic Technical Support . You can also check the computer’s status in the PC Information Viewer (
Refer-
ence Manual
“Checking the Computer’s Usage Status”).
Starting Up
Cannot start up.
The power indicator or bat-
tery indicator is not lit.
Connect the AC adaptor.
Insert a fully charged battery.
Remove the battery pack and the AC adaptor, then connect them again.
If a device is connected to the USB port, disconnect the device, or set [USB Port] or
[Legacy USB Support] to [Disable] in the [Advanced] menu of the Setup Utility.
If a device is connected to the ExpressCard slot, disconnect the device, or set
[ExpressCard Slot] to [Disable] in the [Advanced] menu of the Setup Utility.
The power is turned on but
“Warming up the system (up
to 30 minutes)” appears.
The computer is warming up before start up. Wait for the computer to start up (takes
up to 30 minutes). If, “Cannot warm up the system” is displayed, the computer failed
to warm up and does not start. In this case, turn off the computer, leave it in an envi-
ronment of 5 °C or higher temperature for about an hour, and then turn on the power
once more.
Cannot turn on the com-
puter.
The computer does not
resume from standby(Win-
dows XP)/sleep(Windows
Vista).
(The power indicator blinks
quickly in green.)
Leave it in an environment of 5 °C or higher temperature for about an hour, then turn
on the power once more.
You have forgotten the
password.
Supervisor Password or User Password: Contact Panasonic Technical Support.
Administrator password:
• If you have a password reset disk, you can reset the administrator password. Set
the disk and enter any wrong password, then follow the on-screen instructions and
set a new password.
• If you do not have a password reset disk, reinstall (
page 27) and set up Win-
dows, and then set a new password.
“Remove disks or other
media. Press any key to
restart” or a similar mes-
sage appears.
A floppy disk is in the drive and it does not contain system startup information.
Remove the floppy disk and press any key.
If a device is connected to the USB port, disconnect the device, or set [USB Port] or
[Legacy USB Support] to [Disable] in the [Advanced] menu of the Setup Utility.
If a device is connected to the ExpressCard slot, disconnect the device, or set
[ExpressCard Slot] to [Disable] in the [Advanced] menu of the Setup Utility.
If the problem persists after removing the disk, it may be a hard disk failure. Contact
Panasonic Technical Support.
Windows startup and opera-
tion is slow.
Press
F9
in the Setup Utility (
page 30 “To start the Setup Utility”) to return the
Setup Utility settings (excluding the passwords) to the default values. Start the
Setup Utility and make the settings again. (Note that the processing speed depends
on the application software, so this procedure may not make Windows faster.)
If you installed a resident software after purchase, turn off the residence.
Disable Indexing Service in the following menu.
Click [start] - [Search] - [Change preferences] - [Without Indexing Service].
The date and time are incor-
rect.
Make the correct settings.
Click [start] - [Control Panel] - [Date, Time, Language, and
Regional Options] - [Date and Time].
Click
(Start) - [Control Panel] - [Clock, Language, and Region]
- [Date and Time].
If the problem persists, the internal clock battery may need to be replaced. Contact
Panasonic Technical Support.
When the computer is connected to LAN, check the date and time of the server.
The 2100 A.D. or later year will not be correctly recognized on this computer.
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