Panasonic BB-HCS301A - Network Camera Server Скачать руководство пользователя

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Troubleshooting

[For assistance, please call: 1-800-272-7033]

Image/Page Display

Problem

Cause and Remedy

The Top page is
not displayed.

• The IP address of this product has changed.

Enter the correct IP address in the address bar of the web
browser.

• You entered IPv6 address in the Internet Explorer.

Internet Explorer does not support IPv6 address access. Use
DynamicDNS services like Viewnetcam.com service.

• When this product is accessed from the Internet, the default

gateway or the DNS server addresses are not set, or the settings
are wrong.

Assign the default gateway and the DNS server addresses
correctly (See page 37 or page 41 of the Operating
Instructions on the Setup CD-ROM).

• The connection type is wrong (see page 40 or page 44 of the

Operating Instructions on the Setup CD-ROM).

If this product is not connected to the network in the [Auto
Negotiation] setting, set up this product and the router seeing
the following table.

Auto Negotiation

This product

Router or hub

Auto

Negotiation

100Base-TX

10Base-TX

Full

Duplex

Half

Duplex

Full

Duplex

Half

Duplex

100Base-

10Base-T

Full Duplex

Half Duplex

Full Duplex

Half Duplex

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Содержание BB-HCS301A - Network Camera Server

Страница 1: ...VID EO VID EO PO PO WE R WE R Table of Contents Trademarks 2 Abbreviations 2 Troubleshooting 3 Indicator Error Codes 3 Setup Difficulties 4 Image Page Display 7 Operation Bar 13 Audio Problems 14 Ima...

Страница 2: ...SD mark is a trademark of the SD Card Association All other trademarks identified herein are the property of their respective owners This software is based in part on the work of the Independent JPEG...

Страница 3: ...ware page will be displayed Update the firmware following the procedure see page 135 of the Operating Instructions on the Setup CD ROM If you fail to update the firmware see page 22 Indicator continue...

Страница 4: ...omer call center Problem Cause and Remedy Automatic Setup fails using Setup Program More than 20 minutes have passed since this product was turned on Disconnect the plug of the AC cord from the outlet...

Страница 5: ...work Set up this product from a PC under the same router Confirm that an IP address is assigned to your PC Assign the IP address to your PC see page 154 of the Operating Instructions on the Setup CD R...

Страница 6: ...lays the list of this product The list shows the MAC address labeled on the bottom of this product The IP address and port number of this product are shown next to the MAC address The password has bee...

Страница 7: ...lt gateway or the DNS server addresses are not set or the settings are wrong Assign the default gateway and the DNS server addresses correctly See page 37 or page 41 of the Operating Instructions on t...

Страница 8: ...Set the IP address of this product same as the class of the PC IP address see page 154 of the Operating Instructions on the Setup CD ROM The web browser is accessing the proxy server Set the web brow...

Страница 9: ...e router manual for details Firewalls such as packet filtering on the router are blocking access to this product Set the router to allow access to this product seeing the router manual for details You...

Страница 10: ...to access the Internet directly see page 159 of the Operating Instructions on the Setup CD ROM The Top page or the image is not displayed on the cell phone Only IP address and port number are entered...

Страница 11: ...he color display 16 bits or higher Image flickers The environment surrounding the object is dark Brighten the area around the object The color display setting on your PC is set lower than 16 bits Set...

Страница 12: ...ge may refresh slowly depending on image resolution image quality network traffic PC performance enabling IPsec or what object you view The Max bandwidth usage is limited Increase the max bandwidth us...

Страница 13: ...Problem Cause and Remedy Part of the buttons on the operation bar are not displayed The feature is not permitted on the General User page Permit the feature to be used see page 78 of the Operating Ins...

Страница 14: ...l Audio Remote Audio See page 69 of the Operating Instructions on the Setup CD ROM In the access level settings on the General User page Talk is not permitted Permit Talk See page 78 of the Operating...

Страница 15: ...r The computer volume is set to mute or minimum volume Open the PC s Volume Control window and clear the output master and Wave MP3 s Mute checkbox then adjust the volume The Audio Control Bar is not...

Страница 16: ...set to mute Open the PC s Volume Control window check the microphone checkbox and then adjust the volume controls An audio output device is not connected to this product The audio output terminal of...

Страница 17: ...applications on your computer The max bandwidth is set to Unlimited on the Network page Reduce the max bandwidth see page 40 or page 44 of Operating Instructions on the Setup CD ROM The input from the...

Страница 18: ...Instructions on the Setup CD ROM Login ID and password for E mail or FTP are invalid Make sure that you enter your correct login ID and password This product does not transfer the image to a cell phon...

Страница 19: ...assigned on this product Check if the IP address and default gateway are displayed in the network IPv6 column of the status page see page 133 of Operating Instructions on the Setup CD ROM If both or e...

Страница 20: ...M On the VPN router within the network tunnel mode has been set Transport mode and tunnel mode can not be used at the same time Cancel the PC s IPsec settings and communicate using tunnel mode Either...

Страница 21: ...uct and server see page 48 of Operating Instructions on the Setup CD ROM There is a e mail server or FTP server within the tunnel mode network Transport mode and tunnel mode cannot be used at the same...

Страница 22: ...out updating firmware Shortcut icon is not displayed in the My Network Places folder UPnPTM Windows component is not installed in Windows XP or Windows Me Install UPnPTM Windows component in Windows X...

Страница 23: ...30 minutes You opened other Setup pages several times while setting a Setup page Do not open other Setup pages several times while performing settings You clicked your web browser s back button while...

Страница 24: ...or to executive or regional sales offices These locations do not repair consumer products When you ship the product Panasonic Servicenters are listed in the servicenter directory Call 1 800 272 7033 f...

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